Data Translation DT9824, User Manual, Page: 76 / 102

Chapter 8
76
General Checklist
Should you experience problems using the DT9824 module, follow these steps:
1. Read all the documentation provided for your product. Make sure that you have added
any “Read This First” information to your manual and that you have used this
information.
2. Check the OMNI CD for any README files and ensure that you have used the latest
installation and configuration information available.
3. Check that your system meets the requirements stated in the README file on the OMNI
CD.
4. Check that you have installed your hardware properly using the instructions in
Chapter 2 .
5. Check that you have installed and configured the device driver properly using the
instructions in
Chapter 2 .
6. Search the DT Knowledgebase in the Support section of the Data Translation web site (at
www.datatranslation.com) for an answer to your problem.
If you still experience problems, try using the information in Table 21 to isolate and solve the
problem. If you cannot identify the problem, refer to page 76 .
Table 21: Troubleshooting Problems
Symptom Possible Cause Possible Solution
Module is not recognized You plugged the module into
your computer before
installing the device driver. From the Control Panel > System > Hardware >
Device Manager, uninstall any unknown devices
(showing a yellow question mark). Then, run the
setup program on your OMNI CD to install the USB
device drivers, and reconnect your USB module to
the computer.
Module does not respond. The module configuration is
incorrect. Check the configuration of your device driver.
The module is damaged. Contact Data Translation for technical support;
refer to
page 78 .
Intermittent operation. Loose connections or
vibrations exist. Check your wiring and tighten any loose
connections or cushion vibration sources.
The module is overheating. Check environmental and ambient temperature;
consult the module’s specifications on
page 89 of
this manual and the documentation provided by
your computer manufacturer for more information.
Electrical noise exists. Check your wiring and either provide better
shielding or reroute unshielded wiring.