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FAQ
Q: The green icon appears but no disk symbol when the new So World TV connects to the system.
A: The new hard disk may not be formatted, please check the chapter of partition and formatting
Q: The hard disk can not be recognized under Windows 2000 / Windows XP operation system. Which means the connected
device can not be recognized.
A: It may be because the original USB driver is lost. Please reinstall your operating system, search for the disc driver or use
the internet to find the USB2.0 driver procedure.
Q: When I try to disconnect the USB device, I keep getting a message that the device Generic volume cannot be stopped
right now. Try stopping the device again later message, what should I do?
A: Close any program that might be accessing data on the player, including Windows® Explorer. If it does not work, close
all programs and wait for another 20 seconds, then try the green arrow icon again. If it still does not work, you should shut
down the player and disconnect the USB cable.
Q: During power on, why does the TV have a short flash, a blue screen or screensaver?
A: This is normal, when the system starts-up, it will set-up the corresponding parameters so it can output the correct video
signal to the TV, during the start-up phase, the TV will receive incorrect signals or the signals will not be stable and will cause
the TV screen to flash, some TVs will treat this as no signal, and will display a blue screen or screensaver.
Q: I have connected the Player to my television. Why is no picture showing on my television or no sound coming from my
television?
A: This problem may have several causes. Please check the following items:
1) Please ensure that you have selected the correct AV source on your television set.
2) Please check that you have connected the correct cable for the output of the video and audio signals. Information on the
correct connection of the Player to your home entertainment system can be found in the "Connection of TV audio and video
outputs" chapter in the basic operation instructions.
3) When the player is connected to HDMI or coaxial output, please choose the correct option in the Set-up menu. You can
also refer to Audio Settings in Set-up Menu chapter.
Repeat this procedure until the picture is correctly displayed on your television.
Q: My Player is connected correctly to my television. I can no longer see my media files in the browser or they are only
partially listed in the "Browser".
A: A special media filter is active if you press one of four keys (such as ALL, MUSIC, PHOTO, MOVIES) on the remote
control. Only media files that correspond to the active media filter are displayed on your television.
If you select e.g. the media filter "Music" no picture files are shown in the browser. If you want to see all supported media
files, please choose the media filter "All".
a) Unsupported format.
Your Player supports a great variety of media file formats, a detailed list can be found at the end of these instructions. If you
try to play a file that uses an unsupported file format,a message will be displayed. If you want to check the utilized audio and
video format for amedia file, you can refer to the “specification”chapter.
b) The chosen media source is not connected to the PLAYER
If you select a media source that is not currently connected to the Player, such as a USB stick, this source will be displayed
as empty. As soon as a device is connected, the content appears in the respective path.
If no folders or files are displayed for a resource connected via the network, check the settings for your network and your
network shares. Please check the user name and password, if they are required for accessing, and also the firewall settings
on your computers.
Q: I want to copy files onto an external data storage device with my Player, but I always get an error message.
A: To use the copy function of your Player, the device (or the partition), that you want to copy the data onto, must be
formatted with one of the following file systems: FAT, FAT32, NTFS, ext3. Please use only targets formatted with FAT,
FAT32, NTFS or ext3 for copying onto.
Q: I want to perform a firmware update for my Player but my television goes blank.
A: In some cases, the display via HDMI is not correct during a firmware update.
Please make sure that your Player is also connected to your television via the
composite video connection during the firmware update, not only via HDMI, and select the composite video input as the
active input of your television.
