24
S-Series Troubleshooting
PROBLEM
PROBABLE CAUSE
SOLUTION
Picture is displayed but no audio is
playing
.
If you’re using ARC: the TV’s audio
settings may not be configured for
external speakers.
Navigate to the audio settings on your TV and select external speakers.
Dolby Atmos not playing through ARC
from the TV
.
Your TV may not be compatible
with Dolby Atmos via ARC.
Check your TV settings for compatibility over ARC. Refer to your TV manufacturers
manual. Not all TVs support this feature. Alternatively Input your source device (Blu-
ray player / Xbox) directly into the S-Woofer HDMI ports.
S-Cubes drop out after 60 seconds.
S-Cubes have been disconnected
from surround sound system and
not reconnected fully.
Reconnect the S-Cubes to the home cinema. Hold down the pair button on the back
of the S-Cube and press the JetStreamNet/Pair button on the remote control with a
short press at the same time.
Xbox One S and Xbox One X is not
playing any Dolby Atmos sound
.
Xbox One S and Xbox One X audio
settings have not been changed for
Atmos output.
Go to “Display & Sounds” on the X-Box menu.
• In Audio Output, choose Bit stream Out for HDMI Audio, & Atmos Home Theatre for
Bit stream format.
• Enter Netflix and play content. If the content is Atmos enables the LED on the
S-Woofer will flash red while in use.
• Once you have changed these settings once, you should have no need to do it again.
S-Bar makes a loud pitch when
watching Sky Q.
Sky Q has HMDI Control Active.
In the Sky Q menu navigate to HDMI control and disable this.
My S-Cubes are not playing in
multi speaker mode.
S-Cubes have not been connected
to each other.
Follow the setup procedure as detailed on page 23, “Multi Room audio setup”.
BluRay player is not playing Dolby
Atmos.
Audio settings not configured
properly.
Go to the audio settings in your BluRay player and change to TrueHD output. The LED
on the S-Woofer will flash when receiving Dolby Atmos content.
My remote control seems
unresponsive
.
Lost connection to the home
cinema system and/or batteries
need replacing.
Replace batteries initially. If this does not solve the issue, try reconnecting the Remote
Control to the Home Cinema system. Take the power cable out of the S-Woofer and
leave it off for approx 20 seconds. Reinsert the cable. Press and hold the volume minus
and mute button at the same time for approx 5 seconds. The remote should now be
repaired. It may take a couple of attemtpts to get this right.
