22
•
Installing the PC2-Comp Express
PC2-Comp Express
Troubleshooting Procedure
When CamExpert detects no installed DALSA board, there could be a hardware problem, a PnP
problem, a PCI problem, a kernel driver problem, or a software installation problem.
•
Make certain that the board is properly seated in the PCIe slot.
•
Perform all installation checks described in this section before contacting Technical Support.
•
Try the board in a different PCIe slot if possible.
Symptoms: Board does not grab
You are able to start Sapera CamExpert but you do not see an image and the frame rate displayed is 0.
•
Verify the camera's external power supply.
•
Make certain that you provide an external trigger if the camera configuration file requires
one. You can try generating a software trigger if you do not have a trigger source.
•
Make certain that the camera cable input is the input selected in CamExpert.
•
Make certain that the camera is configured for the proper mode of operation (RS170, CCIR,
NTSC, PAL). This must match the camera configuration file. Refer to your camera datasheet.
•
Try to snap one frame from the CamExpert instead of continuous grab.
•
Verify the board properties in
"
Windows Device Manager
" on page 21
as described.
Symptoms: Board Grabs Black
You are able to use Sapera CamExpert and the displayed frame rate is as expected, but the display
remains black.
•
Try changing Contrast/Brightness settings.
•
Try changing the clamping setting (DC restoration).
•
Make certain that the input LUT is not filled with ‘0’s.
•
Make certain that the iris of the lens on your camera is opened.
•
This problem is sometimes caused by a PCIe transfer issue. No PCIe transfer takes place, so
the frame rate is above 0 but nevertheless an image is not displayed in CamExpert.
•
Make certain that the BUS MASTER bit in the PCI configuration space is activated. Run the
Sapera PCI Diagnostics tool, select the PC2-Comp Express PCI device, and check that the
BM
button under 'Command' group is depressed.
Summary of Contents for PC2-Comp Express OC-P2EM-COMP0
Page 6: ...iv Contents PC2 Comp Express ...
Page 38: ...32 Theory of Operation PC2 Comp Express ...
Page 46: ...40 Technical Reference PC2 Comp Express ...
Page 64: ...58 Sapera LT PC2 Comp Express ...
Page 65: ...PC2 Comp Express Sapera LT 59 EMI Certifications Class A both FCC and EC ...
Page 66: ...60 Sapera LT PC2 Comp Express ...
