42
Exchange/Repair & Return Programs
10.2 Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a part for repair,
follow these steps:
1. Call or fax Daktronics Customer Service.
Refer to the telephone number listed on the previous page.
Fax:
605-697-4444
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipping.
Electronic components, such as printed circuit boards, should be placed in an anti-static bag before
boxing. Daktronics does not recommend packing peanuts when shipping.
4. Enclose:
•
Contact Name
•
Address
•
Phone number
•
RMA number
•
Clear description of symptoms
•
Case number
Shipping Address
Daktronics Customer Service
P.O. Box 5128
201 Daktronics Dr.
Brookings, SD 57006
10.3 Daktronics Warranty & Limitation of Liability
The Daktronics Warranty & Limitation of Liability is located in
Appendix B
. The warranty is independent of
extended service agreements and is the authority in matters of service, repair, and display operation.
