Exchange/Repair & Return Programs 41
Section 10: Exchange/Repair & Return Programs
To serve customers’ repair and maintenance needs, Daktronics offers both an Exchange Program and a
Repair & Return Program.
10.1 Exchange Program
Daktronics unique Exchange Program is a quick service for replacing key parts in need of repair. If a part
requires repair or replacement, Daktronics sends the customer a replacement, and the customer sends the
defective part to Daktronics. This decreases display downtime.
Before Contacting Daktronics
Identify these important part numbers:
Display Serial Number: ___________________________________________________________________________
Display Model Number: __________________________________________________________________________
Contract Number: ________________________________________________________________________________
Installation Date: _________________________________________________________________________________
Sign Location (Mile Marker Number): ______________________________________________________________
Daktronics Customer ID Number: __________________________________________________________________
1. Call Daktronics Customer Service.
Market Description
Customer Service Number
Schools (primary through community/junior colleges), religious
organizations, municipal clubs, and community centers
877-605-1115
Universities and professional sporting events, live events for
auditoriums, and arenas
866-343-6018
Financial institutions, petroleum, sign companies, gaming, and
wholesale/retail establishments
866-343-3122
Department of Transportation, mass transits, airports, and
parking facilities
800-833-3157
2. After receiving the new exchange part, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being replaced.
a.
Package the old part in the same shipping materials in which the replacement part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3. Daktronics will charge for the replacement part immediately, unless a qualifying service
agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30 working days, or
Daktronics will charge the full purchase price.
If the part is still defective after the exchange is made, please contact Customer Service immediately.
Daktronics expects
immediate return
of an exchange part if it does not solve the problem. The company
also reserves the right to refuse parts that have been damaged due to acts of nature or causes other
than normal wear and tear.
