Daktronics BLD Series, Service Manual

Page: 27 / 34

Access and Troubleshoot the Webcam
23
9 Access and Troubleshoot the Webcam
The information is this section describes how to retract the webcam to the display face
for service and provides some basic troubleshooting steps. Work with the help desk to
verify the camera is aligned and in focus after servicing or cleaning the webcam.
Retract the Webcam to the Display Face (Rotation
Mount Only)
1� Remove the three short bolts from the elbow assembly.
Refer to Figure 40 .
Do not remove the long bolts in the collar.
2� Use the handle to carefully pivot the webcam arm to
the front of the catwalk.
Note: Verify that any webcam cables are not pinched
or pulled when pivoting the webcam arm.
3� Return the webcam arm to the original position when
servicing the webcam.
4� Replace and tighten the three short bolts.
5� Work with Daktronics help desk to verify the webcam is
focused and functioning properly.
Troubleshoot the Webcam
This section provides some basic power troubleshooting steps to perform if the webcam is
not functioning properly. Refer to the table below.
Issue Troubleshooting Steps
All LED
indicators on
the webcam
are off.
• Check Cat5e connections inside surge protector to ensure they are secure.
• Verify M12 connection for camera on rear of display is securely fastened.
• Inside the ISP enclosure, verify camera is connected to port 1 on POE side of
POE switch and LED indicators are on.
• Verify power connection to POE switch and AC adapter are securely
fastened.
• If all connections are securely fastened but indicators are off, work with the
help desk to further troubleshoot the issue.
• The POE surge may be damaged. Use an RJ45 coupler to bypass.
The help desk
can not see
a webcam
image, and
the POE switch
is functioning
properly.
• Verify POE switch located in ISP enclosure is connected and LED indicators
are on.
• If the LED indicators on the POE switch are on, check the Ethernet
connections from the router to the POE switch, from the POE switch to the
rear of the display, and from the rear of the display to the webcam. The
Ethernet cable may be damaged or disconnected.
• The POE surge may be damaged. Use an RJ45 coupler to bypass.
• Request a new webcam.
Short Bolt (x3) Handle
Figure 40: Webcam Arm Bolts