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DWL-7700AP User’s Manual
D-Link Systems, Inc.
Troubleshooting
4. What variables may cause my wireless products to lose reception?
D-Link products let you access your network from virtually anywhere you want. However,
the positioning of the products within your environment will affect the wireless range.
Please refer to
Installation Considerations
in the
Wireless Basics
section of this
manual for further information about the most advantageous placement of your D-Link
wireless products.
5. Why does my wireless connection keep dropping?
Antenna Orientation- Try different antenna orientations for the DWL-7700AP. Try to
keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security
systems, ceiling fans, and lights, your wireless connection will degrade dramatically
or drop altogether. Try changing the channel on your router, access point and wireless
adapter to a different channel to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF
noise, like microwaves, monitors, electric motors, etc.
6. Why can’t I get a wireless connection?
If you have enabled encryption on the DWL-7700AP, you must also enable encryption
on all wireless clients in order to establish a wireless connection.
Make sure that the SSID on the router and the wireless client are exactly the same.
If they are not, wireless connection will not be established.
Move the DWL-7700AP and the wireless client into the same room and then test
the wireless connection.
Disable all security settings.
Turn off your DWL-7700AP and the client. Turn the DWL-7700AP back on again,
and then turn on the client.
Make sure that all devices are set to
Infrastructure
mode.
Check that the LED indicators are indicating normal activity. If not, check that the
AC power and Ethernet cables are firmly connected.
Check that the IP address, subnet mask, gateway and DNS settings are correctly
entered for the network.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security
systems, ceiling fans, and lights, your wireless connection will degrade dramatically
or drop altogether. Try changing the channel on your DWL-7700AP, and on all the
devices in your network to avoid interference.
Keep your product away (at least 3-6 feet) from electrical devices that generate RF
noise, like microwaves, monitors, electric motors, etc.
