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General Troubleshooting Operation 

35

 

© 2021 Cypress Solutions

 

Complete Manual: CTM-200 R2 (Revision 1.4)

 

 

 

 
 

8.

 

General Troubleshooting Operation

 

 

All LEDs remain off when 
the device is powered 

•

 

No power is being applied to the CTM-200 

•

 

Check power supply make sure min. 9 VDC is being supplied 

PWR LED flashing 

•

 

The device is in standby mode 

•

 

Ensure the standby signal is connected to greater than 9VDC 

•

 

Ensure the supply voltage is greater than 9VDC. 

•

 

Remember that the device is designed to go into standby 
mode if the standby signal is off after a configured time period 
(e.g. 10 seconds by default) 

PWR LED ON all other LED 
OFF 

•

 

Device is booting Linux 

Device is constantly 
rebooting every 4 minutes 
with no user input. 
Only PWR LED and GPS 
LED (solid or flashing) are 
on. 

•

 

Incorrect cellular device is configured. The CTM-200 is 
configured by default to auto connect to a cellular network. If 
the CTM-200 determines that communication with the internal 
cellular radio module or device is not working, it will attempt to 
reset the communication port; this will result in continual 
system reboots if incorrect module/device is selected. 

GPS LED flashing 

•

 

No valid GPS fix.  The GPS antenna requires a clear view of the 
sky to obtain a valid GPS fix. The time to fix can vary from a 
few seconds to several minutes depending on conditions. 

•

 

GPS LED flashing has no impact on cellular connectivity. 

RF LED  OFF 
MODE LED OFF 
IP/DATA LED  OFF 

•

 

RF signal may not be available; CTM-200 is located in an area 
of no cellular activity. 

•

 

Cellular device is not registered on the network; make sure 
radio module/device/SIM has been activated on the network. 

•

 

Incorrect configuration of internal radio module, ensure correct 
device has been configured 

IP/DATA LED OFF 
RF LED (solid or flashing) 
MODE LED (solid or 
flashing) 

•

 

CTM-200 is registered on the network and is in an area of 3G or 
4G coverage but device has not obtained an IP address 

•

 

cmd ipadr 

will return 0.0.0.0 

MODE LED OFF 
All other LED’s ON (solid or 
flashing) 

•

 

CTM-200 is in an area where no 3G or 4G connection is 
available (2G only) 

•

 

Cellular module/device does not support diagnostics so MODE 
LED is disabled.  Device may still perform at 3G or 4G levels 

Summary of Contents for CTM-200

Page 1: ...CTM 200 MANUAL Model CTM 200 R2 Revision Revision 1 4 MANUAL CTM 200 R2 3066 Beta Avenue Burnaby B C V5G 4K4 2021 Cypress Solutions...

Page 2: ...Control Description Initials Rev Date Initial Release mm 1 0 16 Apr 2014 Updated Screenshots of new Web GUI mm 1 1 24 Apr 2014 Updated more Screenshots of new Web GUI sor 1 2 2 Feb 2016 Command Cleanu...

Page 3: ...Wire power connector with ignition sense 9 2 7 Multiple RF connectors SMA RP SMA 9 3 SIM Card Installation 10 4 Connecting the CTM 200 11 4 1 Connect Power 11 4 2 Connect External Antennas 12 4 2 1 Ce...

Page 4: ...figuring 36 10 2 How to access the CTM 200 remotely 37 10 3 SMS 37 10 4 SNMP 39 10 5 CCM Manager 39 11 Reporting 40 11 1 Regular Interval Reports AVL 40 11 2 Irregular Interval Reports 42 11 3 Infrequ...

Page 5: ...Accessory or 3rd party product support 53 18 1 PAD Mode 53 18 2 MODBUS 53 18 3 Man Down Pendant 53 18 4 Garmin Personal Navigation Devices 54 18 5 Miscellaneous external devices salt spreader control...

Page 6: ...or loss of data resulting from the use of the CTM 200 wireless data device 1 1 Operation in hazardous environments THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I DIVISION 2 GROUPS A B C AND D OR NON H...

Page 7: ...ds will have their own FCC and Industry Canada approval ID numbers 1 3 Electromagnetic Interference EMI United States FCC Information This equipment has been tested and found to comply with limits for...

Page 8: ...causing equipment standard entitles Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num...

Page 9: ...utputs One General Purpose 18 position Input and Output interface Inputs x 6 2 differential Outputs x 4 Wiegand iButton interface 2 3 RS 232 serial port Console Command Line Interface access PPP dial...

Page 10: ...ision 1 4 2 5 CAN Bus port OBDII ISO15765 4 J1939 2 6 Locking 3 Wire power connector with ignition sense 6 36 VDC with Transient spike protection 2 mA 12 Volts low power mode 2 7 Multiple RF connector...

Page 11: ...SIM Card Installation In most cases the device will ship with a pre configured installed SIM card In this case SIM card installation is not required SIM card access is via the removal of the top cover...

Page 12: ...n the operate standby line is used the CTM 200 can take advantage of the state of this line using its ignition sense features When the ignition line is wired the CTM 200 does not completely shutdown a...

Page 13: ...reat deal and should be selected based on the application the device is going to be used All antenna connectors utilize SMA jacks with the exception of Wi Fi Bluetooth which require reverse polarity S...

Page 14: ...larity SMA connector Technology Frequency Range MHz Wi Fi 2400 Bluetooth 2400 4 2 4 Satellite Optional The Chameleon CTM 200 Dual Mode Gateway features an Iridium Subscriber Unit ISU satellite module...

Page 15: ...se 4 of the 8 available mounting holes Take care not to over tighten these screws and damage the bracket Once this has been installed in the required location clip the CTM 200 into the 4 tabs of the b...

Page 16: ...a port is a standard DB9 female connector configured as Data Communication Equipment DCE and is wired as per the table below DB9 Pin Signal Name Direction 1 DOUT5 Digital Output 5 2 RxD Received Data...

Page 17: ...and 6 inputs on the GPIO connector an extra 2 outputs and 2 single ended inputs are available on the RS 232 port Digital inputs have pull down resistors All general purpose I O GPIO pins i e all inpu...

Page 18: ...put 2 negative 11 INPUT3 Single ended input 3 12 INPUT4 Single ended input 4 13 INPUT5 Single ended input 5 14 INPUT6 Single ended input 6 15 18 RFID Wiegand iButton Interface Additional GPIO pins ava...

Page 19: ...tage state or an analog DC voltage Six of the inputs are single ended and two are differential For digital state monitoring the minimum input voltage is 0 volts while the maximum is 36 volts The thres...

Page 20: ...is 0 to 10 volts with 10mV resolution The input can withstand up to 36 volts Note that the IN GND connection is referenced to the CTM 200 s supply ground Example of single ended analog input wiring Po...

Page 21: ...CAN2 0B Bus The CAN interface is used primarily to interface to Vehicle sub systems that support CAN communications This includes all small and light duty vehicles manufactured in 2008 and later ISO1...

Page 22: ...omplete Manual CTM 200 R2 Revision 1 4 Accessory CAN cable Plug Part Numbers Phoenix Combicon connector 1952021 with locking tab 1953402 without locking tab PIN1 CAN High Node PIN2 Common Ground Optio...

Page 23: ...et Port 1 LAN1 192 168 2 1 24 192 168 2 2 24 or use DHCP Wi Fi 192 168 1 1 24 bridged to LAN0 192 168 1 2 24 or use DHCP Serial port RS232 DCE 115200 8N1 RS232 DTE 115200 8N1 Note Serial connections r...

Page 24: ...Interface After logging in the CTM 200 will show an overview screen with the most important device and network statistics as well as links to configuration pages and documentation The Web GUI is desi...

Page 25: ...200 24 2021 Cypress Solutions Complete Manual CTM 200 R2 Revision 1 4 The Web GUI can easily be displayed on tablets and mobile devices that support web browsing tiles will automatically resize to the...

Page 26: ...ns you to home screen from any nested Tile view Cellular View Connection Status and configure Cellular Settings Admin Setup User Authentication and Access Control Wired Display Network Status setup LA...

Page 27: ...y following the steps Input the appropriate command s cmd After entering commands issue a save command cmd save Reboot by physically removing power or entering the command cmd pwr mode 2 The Documenta...

Page 28: ...installed in the CTM 200 The correct installed module must be selected The mobile APN or Access Point Name In almost all cases Username and Password can be left empty Contact Cypress Solutions if the...

Page 29: ...ned to operate as an always on always connected device After successful configuration the CTM 200 will attempt to maintain a network connection at all times If the connection is lost due to out of cov...

Page 30: ...nel WEP WPA WPA2 PSK PSK2 TKIP Encryption key and RADIUS server support EAP PEAP TTLS and RADIUS authentication is also supported If Wi Fi is configured as an Access Point the wireless connection is a...

Page 31: ...exist with cellular data connections or the device can function as a Wi Fi client with no cellular module installed The CTM 200 has internal logic to manage the priority of the connection so in the ca...

Page 32: ...e CTM 200 31 2021 Cypress Solutions Complete Manual CTM 200 R2 Revision 1 4 For more detailed information on device priority visit the online Cypress CTM 200 Command Reference Guide https cypress bc c...

Page 33: ...o receive or make network connections The device will go back into shutdown standby mode when the ignition standby signal is deactivated or upon expiry of the power ON timer if configured Shutdown 3mA...

Page 34: ...0mA max 195mA max Uploading Transmit data 500mA max 390mA max 260mA max 210mA max 7 3 Device Reset The CTM 200 gateway may be manually reset via the front panel using a 1mm diameter 0 04 wire tool a s...

Page 35: ...Indicates the type of wireless data connection 3G Connection EV DO HSPA 4G Connection LTE No cellular registration or 2G only or not available due to RF module limitations GPS Status of the GPS modul...

Page 36: ...it will attempt to reset the communication port this will result in continual system reboots if incorrect module device is selected GPS LED flashing No valid GPS fix The GPS antenna requires a clear...

Page 37: ...or cellular network can be used as a time synchronization source 9 2 Time zones The default time zone is UTC but is user configurable 10 Device Management 10 1 Upgrading and Configuring The CTM 200 fi...

Page 38: ...this command only applies to devices that support SMS contact Cypress Solutions for more details SNMP Simple Network Management protocol support Telnet and SSH secure shell access to command line inte...

Page 39: ...ctm command if the command provides feedback 0 ctm command if the command does not provide feedback The first two characters of the message should always be 0 or 1 Any of the CTM 200 commands can be...

Page 40: ...200 information such as model device ID IMEI RSSI PAD IP PAD port GPS coordinates WLAN and LAN MAC and IP addresses etc The CTM 200 listens on UDP port 161 for SNMP requests For more details on SNMP s...

Page 41: ...tic Vehicle Location Irregular or event trigger based Rapid deceleration or acceleration tire blowout Man Down Alert Infrequent Interval data that is not required in real time fuel values odometer val...

Page 42: ...Reporting 41 2021 Cypress Solutions Complete Manual CTM 200 R2 Revision 1 4 Time Based Reports Distance and Speed Reports...

Page 43: ...dom in nature by that there may be no pattern as to when the event triggers but there is a requirement from the business unit that identifies the event in real time to facilitate an action Irregular r...

Page 44: ...ignition events The idea behind the Infrequent Interval report is that these reports typically contain information is useful but not required in a real time environment Examples of Infrequent reports...

Page 45: ...teral acceleration threshold has been met ACCELx Geo Route In Zone or Out of Zone trigger or alarm triggers based on crossing of zone threshold GEOx Idle Trigger a report when an idle time is exceeded...

Page 46: ...this case condition 1 cmd accelreport 1 99 bind acceleration condition 1 to report definition 99 cmd reptype 99 0 3 1 use UDP protocol with SNF enabled cmd repaddmes 99 114 136 include a GPS with ID...

Page 47: ...ty Message output of RFSTATS 35 PNETD1 Cypress Proprietary NMEA Detailed LTE dynamic Network parameters output of RFSTATS 36 PNETD2 Cypress Proprietary NMEA Detailed LTE static Network parameters outp...

Page 48: ...prietary Binary ULCP binary format digital I O with GPS no events 98 ULCP Cypress Proprietary Binary ULCP binary format digital input event data with GPS 99 ULCP Cypress Proprietary Binary ULCP binary...

Page 49: ...dos2unix utility Shell scripts must have their mode changed to executable this is accomplished by using the chmod command ie chmod x filename sh 11 8 File Based Reporting In addition to providing real...

Page 50: ...reporting system An example of a partial event log Mon Jan 13 08 47 22 PST 2014 36 POWER_UP 00000001 Mon Jan 13 08 47 22 PST 2014 36 IGN_ON Mon Jan 13 08 47 22 PST 2014 36 WIFI_AP_UP Mon Jan 13 08 47...

Page 51: ...rk traffic Configure the network watchdog for cellular traffic Configure a watchdog timer for the Wi Fi network 14 Security 14 1 Remote Access Control Remote access control can limit remote access to...

Page 52: ...AH IKE Encryption and Diffie Hellman Group eg 3DES with Group 2 1024 bit prime encryption algorithm eg AES256 DES 3DES hash algorithm eg MD5 SHA1 15 1 2 VPNC VPNC is a simplified IPSec VPN client appl...

Page 53: ...bles connected Engine vehicle parameters will be available to the CTM 200 The CTM 200 can use the available Engine Vehicle parameters for accurate real time calculation of Total Fuel1 Fuel Rate1 Total...

Page 54: ...rial data can be bi directional from the remote side to the server or vice versa 18 2 MODBUS For devices that support MODBUS communications the CTM 200 supports MODBUS Slave MODBUS Slave Gateway and M...

Page 55: ...e Garmin FMI interface and the associated Garmin USB to serial cable 18 5 Miscellaneous external devices salt spreader controllers etc In some cases specialized auxiliary equipment are connected to th...

Page 56: ...ected via serial or GPIO connector on the CTM 200 The CTM 200 supports both wiegand and serial protocols The CTM 200 can be configured to execute scripts on lock and unlock For example an unlock scrip...

Page 57: ...cessory RF switch speed buzzer that is used to disable radio communications in areas where radio emissions are prohibited blasting areas The accessory has a super bright LED indicating when the CTM 20...

Page 58: ...8 372 4603 5 00am to 5 00pm PST support cypress bc ca www cypress bc ca 18 9 CTM 200 with integrated battery backup An optional internal battery is available for the CTM 200 that allows it to operate...

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