Cybex 530C and 530R Owner’s Manual
Customer
Service
Page 6-3
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.).
Apparent Damage -
Upon receipt of your shipment, check all boxes carefully. Any damage seen with
a visual check must be noted on the freight bill and signed by the carrier’s agent. Failure to do so will
result in the carrier’s refusal to honor your damage claim. The carrier will provide you with the required
forms for filing such claims.
Concealed Damage -
Damage not seen with a visual check upon receipt of a shipment but noticed
later must be reported to the carrier as soon as possible. Upon discovery of the damage, a written or
phone request to the carrier asking them to perform an inspection of the materials must be made
within ten days of the date of delivery. Keep all shipping containers and packing materials: they will be
needed as part of the inspection process. The carrier will provide you with an inspection report and the
necessary forms for filing a concealed damage claim. Concealed damage is the carrier’s responsibility.
Visit www.cybexinternational.com to shop for parts online or fax your order to
508-533-5183.
To speak
with a customer service representative, call
888-462-9239
(for customers living within the USA) or
508-533-4300
(for customers outside the USA).
Use only Cybex replacement
parts when servicing.
Failure to do so could result
in personal injury.
Cybex will void warranty if
non-Cybex replacement parts
are used.
CAUTION
Damaged Parts
Ordering Parts
