Note: Only the super user is allowed to reset the GFC IPM switch.
7. Troubleshooting
The remote mouse doesn’t work or is not synchronous
Make sure the mouse settings in GFC IPM switch match the mouse model. There are some
circumstances where the mouse synchronization process could behave incorrectly, refer to
Sections 5.4.1 & 6.5.22 for further explanation.
The video quality is bad or the picture is grainy
Try to correct the brightness and contrast settings (see Sections 5.4.1 & 6.5.3) until they
are out of a range where the picture looks grainy. Use the auto adjustment feature to
correct a flickering video.
Login on GFC IPM switch fails.
Was the correct combination of user and password given? On delivery, the user ”super”
has the password ”pass”. Moreover your browser must be configured to accept cookies.
The Remote Console window can’t connect to GFC IPM switch
.
Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connection establishments.
No connection can be established to GFC IPM switch.
Check whether the network connection is working in general (ping the IP address of
GFC IPM switch). If not, check network hardware. Is GFC IPM switch powered on? Check
whether the IP address of GFC IPM switch and all other IP related settings are correct! Also
verify that all the IP infrastructure of your LAN, like routers etc., is correctly configured.
Without a ping functioning, GFC IPM switch can’t work either.
Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
You have to define a so-called ’Button Key’. This can be done in the Remote Console
settings.
In the browser the GFC IPM switch pages are inconsistent or chaotic.
Make sure your browser cache settings are feasible. Especially make sure the cache
settings are not set to something like ”never check for newer pages”. Otherwise GFC IPM
switch pages may be loaded from your browser cache and not from the card.
Windows XP doesn’t awake from standby mode
This is possibly a Windows XP problem. Try not to move the mouse while XP goes in
standby mode.
Can’t upload the signed certificate in MacOS X
If an ’internal error’ occurs while uploading the signed certificate either change the
CyberResearch
®
KVM Accessories
GFC IPM
CyberResearch, Inc
.
73
25 Business Park Drive
P: (203) 643-5000; F: (203) 643-5001
Branford, CT USA
www.cyberresearch.com