Page 25 of 42
13. Appliance Warranty
Every unit has been designed, manufactured and type tested to ensure that it conforms
to the current national and European DFE (decorative fuel effect gas fire) legislation.
In our UK factory all appliances are given a full function test and are inspected for
quality before being carefully packed and shipped.
Once your appliance is installed please take time to complete the warranty card and
return to CVO Fire. This card should show the name and registration number of the GAS
SAFE Engineer who has installed and commissioned the appliance.
The warranty supplied is for 12 months and covers defective manufacture and
components only. The warranty does not cover damage due to incorrect installation or
site specific problems (Chimney, Flue, Gas Pressure, etc.).
The appliance has inbuilt safety devices that will shut down the appliance if the gas
pressure is not sufficient or if the chimney becomes blocked. Therefore before making
a warranty claim and to avoid costly call out charges please ensure the gas pressure to
the appliance is at the stated pressure at all times and the chimney has not become
blocked.
NOTE: Failure to install this fire by using a Qualified Gas Registered Engineer will
invalidate the Warranty. Any warranty claims must be supported with a copy of the
receipt of the installing engineer. The Warranty card must also be completed and
returned.
