CVO Fire Double Sided Fire Ribbon, Technical Manual

Page: 45 / 46

Page 45 of 46
WARRANTY INFORMATION
If the appliance develops a fault please refer to the fault diagnosis section
earlier in this booklet for possible causes.
This
appliance is supplied with a 12 month warranty from the date of
delivery.
The Warranty covers defective parts and does not cover typical wear and
tear that occurs with a gas fire appliance.
In order to make a warranty claim you will be required to supply the serial
number of the appliance [as shown on the front of this book] and full
details of the GAS SAFE engineer who installed the appliance - we may
request a copy of the installation receipt.
To register your appliance please complete and return the warranty card
supplied with the fire.
Failure to supply details of the Registered Engineer who installed the
appliance will invalidate the warranty.
To raise a warranty claim call Customer Service on 01325-327221.
IMPORTANT NOTE:
This fire must never be operated without the heat shield in place
over the Black Box. Failure to do this will result in serious damage
to the remote system which will not be covered by the warranty.
We will not accept any claims for “melted remote system”. In this
instance in highlights a serious issue over the installation, incorrect
burner ventilation, flame reversal or use of the fire without the
heat shield. Before purchasing parts to repair the fire the cause
must be rectified.
We will not accept any claims where the burner wiring or
connections have been tampered with.