31
GenesisPlus Operator Manual
D1151, R
EV
C, 10/16
Error Code Guide
The GenesisPlus system utilizes state-of-the-art, self-diagnostic software. When the system
detects an abnormality during self-test or while the system is in READY mode, a pop-up
screen will appear with a corresponding error code(s). Some errors serve as a warning and are
clearable by simply pressing the
button in the pop-up screen. Others, such as “connect
footswitch” and “water low”, are accompanied by an animated illustration showing what
action to take. If the error or abnormal condition is successfully cleared, the pop-up screen can
be cleared by pressing the
button.
NOTE
If an error cannot be cleared, or if an error persists or reappears,
note the error code(s) and contact Cutera Service
(refer to Appendix
D)
.
Below is a brief explanation of some of the codes that may be seen in the advisory pop-up
screen. If you have any questions about this information or the operation and service of your
system, contact Cutera Service
(refer to Appendix D)
.
Error Code Series/Description
Series 100 Codes - Series 100 Codes appear as a warning and typically will not
hinder treatment(s). Most Series 100 Codes are clearable by resuming treat-
ment or by pressing the
button in the advisory pop-up screen on the touch-
screen display. If after pressing the
button, the code does not clear, power
off and restart the system.
Series 200 Codes - Series 200 codes are “user clearable” faults and must be
cleared in order to resume treatment(s). To clear, press the
button in the
advisory pop-up screen on the touchscreen display. If after pressing the
but-
ton, the code does not clear, power off and restart the system.
Series 300 Codes - Series 300 codes indicate a “permanent fault” and the sys-
tem must be powered off and restarted in order to clear the code. If this action
fails to clear the code, contact Cutera Service
(refer to Appendix D)
to schedule
an appointment.
If any error codes or symptoms occur that are not addressed in the troubleshooting guide or if
the suggested solutions do not resolve the problem, contact Cutera Service
(refer to Appen-
dix D)
.
Summary of Contents for GenesisPlus
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