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3

Remove any scraps of paper and the

accumulated paper dust inside the ejector.

2

Lift and keep open

the ejector cover.

ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not let
water or other liquids get inside the machine.

ON

Alcohol, solvent

cohol, solve

1

Disconnect the

power supply cable.

4

Clean the ejector roller by using

a soft cloth moistened with isopropyl.

ISOPROPYL ALCOHOL

EJECTOR

6. MAINTENANCE

40 VKP112H

User Manual

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Summary of Contents for VKP112H

Page 1: ...OEM Commands manual 77200000000800 VKP112H VKP112H USER MANUAL ...

Page 2: ......

Page 3: ...Make sure that there is an easily accessible outlet with a capacity of no less than 15A in the vicinity of where the device is to be installed Periodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the battery pack Do not touch the head heating line with ...

Page 4: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equip ment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Incr...

Page 5: ...5 CONFIGURATION 27 5 1 Configuration mode 27 5 2 Setup report 29 5 3 Printer status 30 5 4 Printer parameters 31 5 5 Hexadecimal dump 33 6 MAINTENANCE 35 6 1 Paper jam 35 6 2 Planning of cleaning operations 37 6 3 Cleaning 38 6 4 Upgrade firmware 44 7 SPECIFICATIONS 47 7 1 Hardware specifications 47 7 2 Character specifications 49 7 3 Printer dimensions 50 7 4 Printer dimensions with paper roll ho...

Page 6: ...TABLE OF CONTENTS 6 VKP112H User Manual ...

Page 7: ... technical specification for the device and its accessories 8 ACCESSORIES description and installation of the available accessories for the device 9 CONSUMABLES description and installation of the available consumables for the device 10 ALIGNMENT information required for managing the paper alignment 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory note...

Page 8: ...1 INTRODUCTION 8 VKP112H User Manual ...

Page 9: ...t there are no signs of damage If there are contact Customer Service 1 Installation instructions 2 Paper roll 3 Paper roll holder kit 4 Upper packing shell 5 Printer 6 Lower packing shell 7 Box Open the printer packaging Remove the upper packing frame content and remove the upper packing frame Take out the printer Keep the box trays and packing materials in the event the printer must be transporte...

Page 10: ...2 2 Printer component EXTERNAL FRONT VIEW 1 Cutter 2 Printing head 3 Chassis 4 Motor 5 Mechanism for ejector group 6 Paper output 7 Ejector cover 2 3 6 1 5 4 7 2 DESCRIPTION 10 VKP112H User Manual ...

Page 11: ...lever for printing head 4 Unblocking lever for ejector group 5 Status led red 6 Status led green 7 FORM FEED key 8 LINE FEED key 9 ON OFF key 10 Power supply connector 11 USB interface connector 12 RS232 serial interface connector 3 4 1 5 6 7 8 9 10 11 12 2 2 DESCRIPTION User Manual VKP112H 11 ...

Page 12: ... VIEW 1 Sensor for printing head open 2 Paper in presence sensor 3 Sensor for printing head temperature 4 Paper out presence sensor 5 Sensor for ejector position 3 4 5 2 1 2 DESCRIPTION 12 VKP112H User Manual ...

Page 13: ...perating condition of the device LF FF LF FF LF FF LF FF LF FF printing SETUP report modify selected parameter next parameter POWER UP Fast push Fast push Fast push LF FF Hold down printing FONT TEST enter the SETUP MODE Hold down Fast push skip the SETUP MODE 2 DESCRIPTION User Manual VKP112H 13 ...

Page 14: ...LF FF LF FF Logos printing STANDBY Fast push Fast push Advance the paper 2 DESCRIPTION 14 VKP112H User Manual ...

Page 15: ...R ON NO ERROR RED COMMUNICATION STATUS 1 x RECEIVE DATA 2 x RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR 3 x COMMAND NOT RECOGNIZED 4 x COMMAND RECEPTION TIME OUT GREEN RED RECOVERABLE ERROR 2 x HEADING OVER TEMPERATURE 3 x PAPER END 4 x PAPER JAM 5 x POWER SUPPLY VOLTAGE INCORRECT 6 x PRINTING HEAD RAISED RED UNRECOVERABLE ERROR 5 x RAM ERROR 6 x EEPROM ERROR 7 x CUTTER ERROR 2 DESCRIPTION U...

Page 16: ...2 DESCRIPTION 16 VKP112H User Manual ...

Page 17: ...The printer is provided with three fixing holes on the bottom of device see following figure To fasten the printer on a panel use three M4 screws 13 25 105 57 75 Ø 9 4 5 6 5 6 5 105 8 172 5 6 9 3 INSTALLATION User Manual VKP112H 17 ...

Page 18: ...le connections for device USB POWER SUPPLY RS232 Serial standard cable Power supply cable USB standard cable ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable 3 INSTALLATION 18 VKP112H User Manual ...

Page 19: ...rity Note Power supply cable The following figure shows the connector pinout of the power supply cable for the device Tripolar male connector 24 V n c GND Power supply cable 1 2 3 4 USB INTERFACE Female USB type B connector J4 1 USB0 VBUS in 2 D0 in out 3 D0 in out 4 GND SH1 SHIELD SH2 SHIELD 3 INSTALLATION User Manual VKP112H 19 ...

Page 20: ...rd logic value 0 corresponds to a voltage level of between 3 Vdc and 15 Vdc and logic value 1 corresponds to a voltage level of between 3 Vdc and 15 Vdc Note VKP112H PC connection The following pictures show an example of connections between the printer and a personal computer using a 9 pin female serial connectors PRINTER PC DCD RXD TXD SIGNAL GND DSR CTS DB9 1 2 3 4 5 6 7 8 9 DB9 1 2 3 4 5 6 7 8...

Page 21: ...m the START menu press Enter and key in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Windows VISTA 32 64bit Windows 7 32 64bit All drivers can be found in the DOWNLOAD section of the web site www custom biz 3 INSTALLATION User Manual VKP112H 21 ...

Page 22: ...3 INSTALLATION 22 VKP112H User Manual ...

Page 23: ...ve different positions according to the requirements of use of the device P1 upper position P2 45 degrees up position P3 rear position P4 45 degrees low position P5 lower position Fix the roll holder to the printer using the M4x8 countersunk screws supplied see following figures P1 P2 4 OPERATION User Manual VKP112H 23 ...

Page 24: ...P3 P4 P5 4 OPERATION 24 VKP112H User Manual ...

Page 25: ...he roll holder proceed as follows Insert the paper roll on the roll holder pin 2 1 Assemble the paper roll holder to the printer 3 Make sure that the paper roll unrolls correctly as shown in figure SEE PREVIOUS PARAGRAPHS 4 OPERATION User Manual VKP112H 25 ...

Page 26: ...lace the paper roll on the roll holder 3 Wait for the paper is loaded automatically SEE PREVIOUS PARAGRAPHS ATTENTION Make sure the cut is straight VROOM Note At every change of paper roll check inside the printer and remove any scraps of paper and accumulated dust see par 6 2 4 OPERATION 26 VKP112H User Manual ...

Page 27: ... key LF LINE FEED KEY ON OFF KEY 2 The device prints a setup reports PRINTER SETTINGS PRINTER TYPE VKP112H PRINTING HEAD TYPE 3SX105 8133 INTERFACE RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TEST OK OK OK OK CUTT TER T ER T TEST EST EST ST O OK OK PRI PRIN RINTER TER R HEA HEAD Rav av VKP112 H SCODE code rel 1 00 BCODE code rel 1 00 DCODE code rel 1 00 5 CONFIGURATION User Manual VKP1...

Page 28: ... bps NOTE During power up if the LINE FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following paragraphs until another key is pressed or characters are received through the printer communication port When the FORM FEED key is pressed the printer enters parameter configuration When the L...

Page 29: ... TEMPERATURE C 20 POWER ON COUNTER 4 PAPER PRINTED cm 40 CUT COUNTER 1 RS232 Baud Rate 115200 bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Number 0 Print Mode Normal Autofeed CR Disabled Chars inch A 23 B 30 cpi Speed Quality Normal Automatic Ejecting Disabled Print Width 108mm Paper Threshold 40 PaperEnd Buffer Clear Disabled Prin...

Page 30: ...aulty DYNAMIC RAM TEST the message OK appears if functioning and NOT OK if faulty EEPROM TEST the message OK appears if functioning and NOT OK if faulty CUTTER TEST the message OK appears if functioning and NOT OK if faulty PRINTER HEAD Rav is given the resistance of a dot head HEAD VOLTAGE is given the voltage of the head HEAD TEMPERATURE is given the temperature of the head POWER ON COUNTER is g...

Page 31: ...hardware handshaking CTS RTS NOTE Parameter valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the printer sends the XON 11 on the serial port BUSY CONDITION Activation mode for Busy signal OffLine RXFull Busy signal ...

Page 32: ...r 40 seconds from the end of printing Enabled T out 60s the ticket is ejected after 60 seconds from the end of printing Enabled T out 2m the ticket is ejected after 2 minutesfrom the end of printing PRINT WIDTH Width of printing area 78 mm 86mm 94 mm 102 mm 80 mm 88 mm 96 mm 104 mm 82 mm 90 mm 98 mm 106 mm 84 mm 92 mm 100 mm 108 mm D PAPER THRESHOLD Threshold value in percent for the recognition o...

Page 33: ...d corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 50 72 69 6E 74 20 4C 69 6E 65 0A 50 72 69 Print Line Pri 6E 74 20 4C 69 6E 65 0A 50 72 69 6E 74 20 nt Line Print 4C 69 6E 65 0A 50 72 69 6E 74 20 4C 69 6E Line Print Lin 65 0A 50 72 69 6E 74 20 4C 69 6E 65 0A 50 e Print Line P 72 6...

Page 34: ...5 CONFIGURATION 34 VKP112H User Manual ...

Page 35: ...nnect the power supply cable 5 Lift the ejector group to the maximum opening position 4 Unblock the ejector group by using the lever ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot 6 MAINTENANCE User Manual VKP112H 35 ...

Page 36: ...ove the damaged paper if present on the cutter input 8 Remove the damaged paper if present under the printing mechanism 7 Unlock the printing mechanism as shown in figure 6 MAINTENANCE 36 VKP112H User Manual ...

Page 37: ...cohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Ejector Use compressed air Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEEDED Printer case Use compressed air or a soft cloth If you use the device in dusty environments you must reduce the intervals between the cleaning operations For specific procedures see the follow...

Page 38: ... 2 To clean the machine use compressed air or a soft cloth CASE ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent cohol solve 1 Disconnect the power supply cable 6 MAINTENANCE 38 VKP112H User Manual ...

Page 39: ...ter immediately after printing because the head and motor tend to become very hot SENSORS AND PAPER PATH 5 Carefully clean the printer sensors by using compressed air Remove any scraps of paper and the accumulated paper dust on the printing roller and on the area around the sensors ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To rem...

Page 40: ...er ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent cohol solve 1 Disconnect the power supply cable 4 Clean the ejector roller by using a soft cloth moistened with isopropyl ISOPROPYL ALCOHOL EJECTOR 6 MAINTENANCE 40 VKP112H User Manual ...

Page 41: ...hanism as shown in figure 1 Disconnect the power supply cable ISOPROPYL ALCOHOL ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot 6 MAINTENA...

Page 42: ...he ejector group to the maximum opening position 2 Unblock the ejector group by using the lever 4 Unblock the printing mechanism as shown in figure 1 Disconnect the power supply cable ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot 6 MAINTENANC...

Page 43: ...ng the lever 1 Disconnect the power supply cable ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON 6 MAINTENANCE User Manual VKP112H...

Page 44: ...t the software UPGCEPRN 6 Select the update file PSW location 7 Select the serial communication port ex COM1 C VKP112H PSW 8 Detecting and setting of the parameters necessary for serial communication are performed automati cally and then updating begins 9 After a few minutes a message on the screen warns that the update is completed 10 Print a new SETUP report to verify the new firm ware release s...

Page 45: ...PSW location 7 Select item USB and then select the USB device among those proposed ex VKP80III C VKP80III PSW Custom VKP112H Custom VKP112H C VKP112H PSW 8 After a few minutes a message on the screen warns that the update is completed 9 Print a new SETUP report to verify the new firm ware release see chapter 5 6 MAINTENANCE User Manual VKP112H 45 ...

Page 46: ...6 MAINTENANCE 46 VKP112H User Manual ...

Page 47: ...fer 64 Kbytes PRINTER Resolution 304 DPI 12 dot mm Printing method thermal fixed head Head life 2 150 km Printing width from 78 mm to 108 mm 2 mm step Printing mode normal 90 180 270 Printing format height width from 1 to 8 bold reverse underlined italic Character fonts PC437 PC850 PC860 PC863 PC865 PC858 euro Printable barcode UPC A UPC E EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 PDF417...

Page 48: ...L SPECIFICATIONS POWER SUPPLY cod 963GE020000004 OPTIONAL Power supply voltage from 90 Vac to 264 Vac Frequence from 47 Hz to 63 Hz Current output 4 17 A Power 100W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Control board 2 Respecting the regular sc...

Page 49: ...Characters L x H mm Normal 1 5 x 2 1 1 x 2 0 8 x 2 Double height 3 x 2 2 2 x 2 1 6 x 2 Double width 1 5 x 4 1 1 x 4 0 8 x 4 Double height and width 3 x 4 2 2 x 4 1 6 x 4 Quadruple height 6 x 2 4 4 x 2 3 2 x 2 Quadruple width 1 5 x 8 1 5 x 8 0 8 x 8 Quadruple height and width 6 x 8 4 4 x 8 3 2 x 8 7 SPECIFICATIONS User Manual VKP112H 49 ...

Page 50: ...eight con espulsore chiuso 104 3 mm con espulsore aperto 232 mm Width 167 1 mm Weight 2200 g 13 25 105 Ø 9 4 5 6 5 6 5 105 8 6 9 57 75 172 5 233 05 91 6 75 5 167 1 132 186 13 104 3 57 3 1 65 34 6 47 232 7 SPECIFICATIONS 50 VKP112H User Manual ...

Page 51: ...roll holder Length 356 7 mm Height 104 3 mm Width 167 1 mm Weight 2550 g 13 25 105 Ø 9 4 5 6 5 6 5 105 8 6 9 57 75 172 5 356 7 167 1 91 6 75 5 113 24 5 132 13 177 3 125 233 05 104 3 57 3 1 65 34 6 7 SPECIFICATIONS User Manual VKP112H 51 ...

Page 52: ...ower supply dimensions cod 963GE020000004 optional Length 146 2 0 5 mm Height 39 0 5 mm Width 75 2 0 5 mm 24V GND N C 146 2 0 5 75 2 0 5 DC OUTPUT WIRE 39 0 5 AC INLET 7 SPECIFICATIONS 52 VKP112H User Manual ...

Page 53: ...1 122 123 124 125 126 127 Char Ç ü é â ä à å ç ê ë è ï î ì Ä Å Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char...

Page 54: ...08C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 161 162 163 164...

Page 55: ...089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É À È ô ö ò Ú ù Ì Õ Ü Ù Ó Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Ò Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 ...

Page 56: ...0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É È Ê ô Ë Ï û ù Ô Ü Ù Û ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char ó ú Î Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 161 16...

Page 57: ...9 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 16...

Page 58: ... 133 134 135 136 137 138 139 140 141 142 143 Char É æ Æ ô ö ò û ù ÿ Ö Ü ø Ø ƒ Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 Char á í ó ú ñ Ñ ª º Hex 00A0 00A1 00A2 00A3 00A4 00A5 00A6 00A7 00A8 00A9 00AA 00AB 00AC 00AD 00AE 00AF Dec 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 1...

Page 59: ...table shows the list of available consumables for device DESCRIPTION CODE THERMAL PAPER ROLL WITH BACK SIDE PRE PRINTED weight 60 g m2 width 112 mm Ø external 95 mm Ø core 25 mm 67300000000317 8 CONSUMABLES User Manual VKP112H 59 ...

Page 60: ...8 CONSUMABLES 60 VKP112H User Manual ...

Page 61: ...IES The available accessories for the device are listed in the following table DESCRIPTION CODE POWER SUPPLY for technical specifications see the paragraph 7 1 963GE020000004 9 ACCESSORIES User Manual VKP112H 61 ...

Page 62: ...9 ACCESSORIES 62 VKP112H User Manual ...

Page 63: ...XXXXXXXX xxxxxx xxx xxxx xxxx xxxxxx xxx xxxx xxxx Rx hardware release serial number product code 14 digits 0000000000000000000 support custom it Customer Service Department support custom it Customer Service Department PRODUCT LABEL PRINTER SETTINGS PRINTER TYPE VKP112H PRINTING HEAD TYPE 3SX105 8133 VKP112 H SCODE code rel 1 00 BCODE code rel 1 00 DCODE code rel 1 00 firmware release PRINTER SET...

Page 64: ...6200000001100 Rev 1 10 www custom biz CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved ...

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