Custom Audio Electronics VKP112H, User Manual

Page: 63 / 64

10 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product
code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
5
Send an e-mail to the Technical Service,
with the data collected.
2
The label shows the product code,
serial number and hardware release.
1
Find the product label located
on the bottom of the printer.
3
Print a Setup report
(see paragraphs 5.2).
4
The Setup report shows the firmware release.
XXXXXXXXXXXXXX
xxxxxx xxx xxxx xxxx
xxxxxx xxx xxxx xxxx
Rx
hardware release
serial number
product code
(14 digits)
0000000000000000000
support@custom.it
Customer Service Department
support@custom.it
Customer Service Department
PRODUCT
LABEL
PRINTER SETTINGS
PRINTER TYPE ............................. VKP112H
PRINTING HEAD TYPE ................. 3SX105-8133
VKP112-H
SCODE: < code > - rel 1.00
BCODE: < code > - rel 1.00
DCODE: < code > - rel 1.00
firmware release
PRINTER SETTINGS
PRINTER TYPE ............................. VKP112H
PRINTING HEAD TYPE ................. 3SX105-8133
INTERFACE ................................... RS232
PROGRAM MEMORY TEST.......... OK
DYNAMIC RAM TEST.................... OK
EEPROM TEST................... .... ...... ..... O ..... O .... O O K K K K
CUTTER TER TEST TEST. TEST. ST. ...... ... ... ...... . .... ...... ..... .... ...... OK OK
PRI PRINTE RINTE R R HEA R HEAD Rav av
VKP112-H
SCODE: < code > - rel 1.00
BCODE: < code > - rel 1.00
DCODE: < code > - rel 1.00
10. TECHINCAL SERVICE
User Manual
VKP112H 63