Resolving Problems
Chapter 4: Troubleshooting the PA PowerStation
58
PA PowerStation User Guide
2. The touchscreen calibration might be in error. See Calibrating the
Touchscreen on page 43 of this manual for instructions on how to
calibrate the touchscreen.
3. Check the AUTOEXEC.BAT file. See the AUTOEXEC.BAT
section of this chapter for information about the command lines
that should appear in the AUTOEXEC.BAT file.
a.
Verify that the touchscreen drivers are loaded. Look for the
following lines in the AUTOEXEC.BAT file:
SET TOUCH_PATH=C: \HAMMOUSE
CALL %TOUCH_PATH% \TS.BAT
b.
Verify that a serial mouse driver such as MOUSE.COM is not
loading before the touchscreen driver. Look for the following
line in the AUTOEXEC.BAT file:
C:\MOUSE.COM
c.
Remove the line if it is found anywhere other than where it is
shown in the default AUTOEXEC.CTC listing. See Appendix
A.
After calibrating the touchscreen, either the touchscreen doesn’t
work properly or the cursor doesn’t follow your finger
1. If using a serial mouse, make sure the serial port (COM2 only) is
configured for RS-232.
2. The internal touchscreen cable connection may be loose,
disconnected, or improperly connected. Call customer service. See
Customer Support Services on page 5 of this manual.
3. If all of the above remedies do not work, you may need to replace
the touchscreen. Replacement Touchscreen kits are available
through CTC.
Resolving Problems after Start Up
This section describes problems that may occur after startup and details
the solutions to these problems.
The display appears to be blank or very dim
1. Check to see if the power switch is in the on position, and the LED
Power indicator on the back of the PA PowerStation is lit.
a.
If you have an STN display and the PA PowerStation is
operating properly, adjust the contrast on the display. See
StockCheck.com