CTC Parker Automation PowerStation PA Series, User Manual, Page: 61 / 76

Chapter 4: Troubleshooting the PA PowerStation Resolving Problems
PA PowerStation User Guide 55
Resolving
Problems
This section provides some basic troubleshooting steps to help you
identify and correct problems you may have with the PA
PowerStation. Each problem is described and followed with one or
more possible solutions. Begin with the first solution and continue
until you have solved the problem or tried all of the solutions.
If the problem persists, look through the other problems listed in this
section to determine if additional symptoms exist that might require
action. If you cannot solve the problem, or if you encounter a problem
that is not documented in this section, contact your CTC equipment
supplier or CTC Product Technical Support department at (513) 248-
1714.
Use Table 4-4: Troubleshooting Guide to find resolutions to basic
problems that may occur.
General
Problem Specific Issue Page
Resolving
Problems when
Starting Up The LED Power indicator on the
back of the unit does not light 56
The startup halts with the Award
(System Info) screen displayed 57
The AUTOEXEC.BAT file and/
or CONFIG.SYS file does not
execute properly 57
Resolving
Problems with
the Touchscreen After startup, the touchscreen
doesn’t work properly, the
calibration is incorrect, or the
touchscreen makes a chirping
noise 57
After calibrating the
touchscreen, either the
touchscreen doesn’t work
properly or the cursor doesn’t
follow your finger 58
Resolving
Problems after
Start Up The display appears to be blank
or very dim 58
The ROM-DOS prompt "C:\" is
displayed instead of the
MachineShop Shell Main Menu 59
A PS/2 mouse doesn’t work 59
A serial mouse doesn’t work 60
A keyboard doesn’t work 60
The Ethernet port doesn’t work 60
Table 4-4: Troubleshooting Guide
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