Crystal Quest
®
warrants your Crystal Quest
®
Point of Use Bottleless
Water Coolers for one year from the date of purchase against
all defects in materials and workmanship when used in compliance
with the manual. This warranty does not include replacement
cartridges unless defective upon receipt. Crystal Quest
®
disclaims
all implied warranties including, without limitation, warranties of
merchantability and fitness for a particular purpose. If for any reason
the product proves to be defective within one year from the date
of purchase, please call for assistance. This warranty gives you specific
legal rights and you may have other legal rights which vary from state
to state. Crystal Quest
®
assumes no responsibility for incidental or con-
sequential damages, for damages arising out of misuse of the product, or
the use of any unauthorized attachment. Some states do not allow the exclu-
sion or limitation of implied warranties or incidental or consequential damages;
therefore, the above limitations or exclusions may not apply to you. Should service be required during or after the warranty period or should you have any questions regarding how to use
your Crystal Quest
®
Point of Use Bottleless Water Coolers, please contact our Technical Support Department at [email protected], Monday through Friday, 9 AM to 5 PM Eastern
Time.
I
MPORTANT NOTICE:
The unit was inspected and properly packaged before leaving Crystal Quest
•
®
facilities and was free of any damage.
Upon delivery,
•
immediately inspect the carton and product/s for evidence of rough handling and concealed damages. Report any damage to the carrier (company which delivers the
product/s to customer), and file damage claims with the carrier immediately.
Remove the carton, top packaging tray, and shipping bag from the system. Then remove the unit from the bottom Styrofoam
•
®
and carton tray. Make sure to inspect the system
further, ensuring that:
a) there are no marks or physical damage to the system.
b) all accessories are present.
c) the hot tank switch is in the OFF position.
All packages are insured. Should damaged merchandise arrive to you, you must take the following steps and file a claim with the carrier to avoid claim delays or denial. Purchaser is
•
responsible for filing a claim with the carrier directly.
If product was damaged during shipment, keep the original shipping cartons, packaging materials, and content; contact the carrier and request they pick up and return to Crystal
•
Quest
®
for replacement. Also, file a claim with the carrier immediately. It is vital that you inspect the merchandise upon arrival and report the damage to the carrier to avoid denial or
delay of claim. All claims for shipping damages must be made within five business days from delivery.
If the merchandise was dropped off at your location (this is determined by seeing that the tracking information has a “delivered” status), Crystal Quest
•
®
cannot be held liable or
responsible for lost, stolen, or damaged goods.
Crystal Quest
•
®
cannot be held responsible or liable for damage to your property occurring during delivery by delivery company.
NOTE:
Make sure the product has been standing in an upright position for 24 hours prior to installation.
GENERAL PROVISIONS AND EXCLUSIONS
This warranty applies only within the continental limits of the United States of America and Canada.
•
This warranty does not apply if service of the sealed refrigeration system or cold system or parts furnished as original equipment by Crystal Quest
•
®
is not obtained from approved
service center or the factory.
This warranty does not apply to any water components that become inoperative due to limiting conditions.
•
This warranty does not apply to any water cooler or components that become inoperable because of a failure to satisfy standards or regulations adopted by any government or
•
agency thereof subsequent to the date of shipment.
This warranty does not cover performance, failure, or damage of any part resulting from external cause such as alteration, abuse, misuse, misapplication, corrosion, or act of God.
•
WARNING
The warranty and the CE listing for this machine are automatically voided if this machine is modified or combined with any other machine or device. Alteration or modification of this
machine may cause serious flooding and/or hazardous electrical shock or fire.
Except as set forth herein, the Manufacturer makes no other warranty, guarantee, or agreement expressed, implied or statutory, including implied warranty of merchantability or fitness for a
particular purpose.
The foregoing is in lieu of all other agreements expressed, implied or statutory and all obligations or liabilities of the Manufacturer. The Manufacturer does not assume or authorize any
person to assume any obligations of liability in connection with this product. In no event will Manufacturer be liable for special or consequential damages or for any delay in the
performance of this agreement due to causes beyond their control.
FILTER AND R/O MEMBRANE / LIMITED WARRANTY / FILTER WARRANTY
Subject to conditions and limitations described below, Crystal Quest
®
warrants the filters to be free from defects in material and workmanship under normal use within the operating
specifications in the “Installation and Operation Guide.”
R/O MEMBRANE WARRANTY
Membranes carry a twelve-month prorated warranty as follows: Credit 1/12th of the replacement cost for each unused month the system is installed and maintained to factory instructions
and the unit is operated within the specifications listed in the filter “Installation and Operation Guide.”
Filters/cartridges/membranes under warranty will be repaired or replaced and returned upon inspection by Crystal Quest
®
.
CONDITIONS OF FILTER WARRANTY
The above warranty will not apply to the filters, cartridges, or R/O membranes that are damaged because of neglect, misuse, alteration, accident, and misapplication, fouling, and/or scaling
of membrane by minerals, bacteria attack, sediment, or damage caused by fire, act of God, freezing, or hot water. If the filters/cartridges/membranes is/are altered by anyone other than
Crystal Quest
®
, the warranty is voided. Crystal Quest
®
assumes no warranty liability in connection with the reverse osmosis or filter system other than specified herein. Crystal Quest
®
will
not be liable for any consequential damages of any kind or nature of Crystal Quest
®
products.
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