Discovering the source of a problem is sometimes more difficult and time consuming than actually resolving the problem.
There are two types of problems that call for correction: Parts or the system itself.
Parts need to be set up correctly, repaired, or replaced.
1.
The system is not getting power, is receiving power at the wrong voltage, is being expected to perform beyond its capability, or simply needs to be cleaned.
2.
The troubleshooting chart below lists common symptoms and the conditions or parts that may be causing the symptoms, and discusses remedies for common problems that do not
require repair work (power source, capacity, cleaning).
Problem
System
Probable Cause
Solution Checklist
No water
Turbo
Sharp
Water supply is turned OFF.
•
Floater has tripped.
•
Turn water ON. Verify Crystal Quest® water shut-off valve is open.
•
Lift off cabinet top, remove reservoir’s lid, and adjust the floater.
•
Not enough water
Turbo
Sharp
Water supply is blocked.
•
Clogged filter cartridges are restricting water flow.
•
Clear restriction, rotate valve handle on tap water feed valve and
•
check the mechanical float.
Replace Cartridge #3 and check the other cartridges.
•
Leak
Turbo
Sharp
Fitting is not properly installed.
•
Tubing is not pushed completely into fitting.
•
Defective tube.
•
Worn or damaged fitting and/or O-ring.
•
The floater is stuck.
•
Tube has burst.
•
Reinstall.
•
Push the tubing further onto fitting.
•
Cut damaged area off tube or replace tube.
•
Replace fitting and/or O-ring.
•
Lift off cabinet top, remove reservoir lid, and adjust the fill float.
•
Install flow-restrictor device and replace burst tube.
•
Water looks murky
Turbo
Cartridge(s) is/are depleted.
•
Reservoir needs cleaning.
•
Replace cartridges, clean and sanitize system.
•
Drain reservoir, sanitize, and let it refill.
•
Leak at filter
Turbo
Sharp
Stem, fitting, and/or O-ring has nick or scratches.
•
Cartridge(s) has/have cracks or scratches.
•
Replace fitting and/or O-ring.
•
Replace cracked cartridge(s) and install a flow-restrictor device.
•
Leak at water supply connector Turbo
Sharp
Loosen water supply connector; loosen shut-off
•
valve.
Tubing deformed.
•
Tighten connections, reseal with Teflon® tape, change O-ring.
•
Cut damaged area off tube, or replace tube and sleeve.
•
No indicator lights on
Turbo
Sharp
The system is not plugged in.
•
Hot and cold switches turned OFF.
•
The connectors to switches are loose.
•
Burned fuses.
•
Plug the system into electrical outlet.
•
Turn switches ON (reset).
•
Lift off cabinet top, unplug, and replug wires from switches.
•
Replace fuses.
•
No drain water
Turbo
Sharp
Clogged water drains.
•
Hole or drain tube blockage.
•
Clean the system.
•
Remove drain plug.
•
Leaking drain assembly
Turbo
Sharp
Drain plug or drain cover is not properly plugged or
•
firmly tightened.
Replug the drain and tighten firmly.
•
No hot water
Turbo
Sharp
The system is not plugged in.
•
Hot tank switch is turned OFF.
•
Burned out fuse.
•
Connector to switch is loose.
•
Hot tank switch is tripped.
•
Circuit needs to be reset.
•
Hot tank needs cleaning.
•
Hot tank thermostat failed.
•
Cold tank switch is turned OFF.
•
Plug the system into electrical outlet.
•
Turn switches ON (reset).
•
Replace fuse.
•
Lift off cabinet top, unplug and replug wires from switch.
•
Push the switch to reset.
•
Turn switch OFF then back ON.
•
Clean hot tank.
•
Call Crystal Quest
•
®
Service Center (1-800-934-0051).
Turn switches ON (reset).
•
No cold water
Turbo
Sharp
Burned out fuse.
•
Connector to switch is loose.
•
Cold control.
•
Water drawn in less time than the system can
•
recover.
Refrigerant loss.
•
Replace fuse.
•
Lift off cabinet top, unplug and replug wires from switch.
•
Adjust the level.
•
Let the system run for 1-2 hours and recheck.
•
Call Crystal Quest
•
®
Service Center (1-800-934-0051).
Water – low flow (not enough
water)
Turbo
Sharp
Low water pressure.
•
Reservoir is depleted.
•
Clogged sediment cartridge is restricting water flow.
•
Check water supply line pressure. Unit will not operate at less than
•
173 kPa (25 psi).
Consider additional coolers to meet water needs.
•
Replace sediment cartridge.
•
Water has an offensive taste
and/or odor
Turbo
Sharp
The system is not flushed properly.
•
Carbon cartridge depleted.
•
Sediment cartridge depleted.
•
UF membrane depleted.
•
TFC reverse osmosis membrane depleted.
•
Empty the reservoir water three or more times.
•
Replace activated carbon cartridge #2.
•
Replace sediment cartridge #1 and sanitize/clean the system.
•
Replace UF membrane #3 and sanitize the system.
•
Replace TFC RO membrane #2 and sanitize the system.
•
TROUBLESHOOTING
GUIDE
(Water Problems)
TROUBLESHOOTING
GUIDE
(Water Problems)
10
