23
Troubleshooting
Problem:
Cause:
Solution:
The ON/OFF button is
flashing but the CRUX Sous
Vide Professional Style
Cooker has not turned ON.
The unit has not
been activated.
Press and hold the
ON/OFF ( ) button for
3 seconds to activate.
The CRUX Sous Vide
Professional Style Cooker
alarm has sounded 3 times;
the unit is OFF and Er1 is
flashing on the LED display
• The water pot has not
been filled.
• The water level has fallen
below the MINIMUM
water level mark.
• Electronics error.
• Unplug the CRUX Sous
Vide Professional Style
Cooker. Add water past
the MINIMUM water level
mark. Plug into a 120V
AC 3-prong electrical
wall outlet. Press and
hold the ON/OFF ( )
button for 3 seconds to
restart operation.
• Contact Consumer
Service
The CRUX Sous Vide
Professional Style Cooker
has turned itself OFF and
Er1 appears in LED display.
• The water level has fallen
below the MINIMUM
water level mark.
• The overheat protection
has been triggered.
• Electronics error.
• Unplug the CRUX Sous
Vide Professional Style
Cooker. Add water past
the MINIMUM water level
mark. Plug into a 120V
AC 3-prong electrical
outlet. Press and hold
the ON/OFF ( ) button
for 3 seconds to restart
operation.
• Contact Consumer
Service.
