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CDi DriveCore Series Operation Manual
Service
Service
Crown products are quality units that rarely require servicing. Before returning your unit for servicing, please contact Crown Technical Support to verify the
need for servicing.
Warranty is only valid within the country in which the product was purchased.
This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why each unit bears the following
label:
CAUTION:
To prevent electric shock, do not remove covers� No user serviceable parts inside� Refer servicing to a
qualified technician�
Complete the Service Return Authorization form in the back of this manual, when returning a Crown product to the factory or authorized service center. The
form must be included with your product inside the box or in a packing slip envelope securely attached to the outside of the shipping carton. Do not send
this form separately.
Worldwide Service
Service may be obtained from an authorized service center (contact your local Crown/Amcron representative or our office for a list of authorized service
centers). To obtain service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle
the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
US and Canada Service
Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your
copy of the bill of sale as your proof of purchase.
Service at a US or Canada Service Center
This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an authorized service center to obtain
service. They will handle the necessary paperwork and repair. Remember to transport the unit in the original factory pack. A list of authorized service
centers in your area can be obtained from Crown Factory Service, or online from
www.crownaudio.com/en/support/service_lookup
Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner’s responsibility to ensure that their product
is serviceable prior to sending it to the factory.
A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be completed online at
. If you do not have access to the web, please call Customer Service at 574.294.8200 or 800.342.6939 extension 8205 in North America,
Puerto Rico and the Virgin Islands only.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Customer Service to obtain prepaid shipping labels prior to
sending the unit. Or, if you prefer, you may prepay the cost of shipping, and HARMAN will reimburse you. Send copies of the shipping receipts to HARMAN
to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
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