IR Wireless Touchpanel
Crestron
ST-1700CIR
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
ST-1700CIR Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Project cannot be
uploaded to
touchpanel:
1. Screen is black.
Touchpanel is
powered down.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
2. Checking
communications
error.
Incorrect COM
port specified.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
3. Checking panel
type error.
Incorrect Net ID
setting.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface" in this Operations Guide.
Problem with
cable between
control system
and touchpanel.
Check the cable for errors or poor
connections.
Wrong screens
appear on
touchpanel.
Screens were not
uploaded.
Upload screens as described in the help files
found in VT Pro-e.
Touchpanel does not
function.
No power to the
touchpanel.
Confirm that battery pack is installed or
external adapter is connected.
Touchpanel is
incorrectly
calibrated.
1. Enter "calibration mode" through the Setup
Mode:
a. Remove power (battery pack or adapter).
b. Reapply power while holding finger to the
touchscreen for approximately five
seconds
c. When finger is lifted from screen, the MAIN
MENU screen appears
d. Select Touch Screen Calibration to display
the CALIBRATION MENU; select Perform
Calibration to enter “calibration mode.”
2. If you cannot manually enter calibration
mode, use the Toolbox
System Info | Setup
Mode | Enter Calibration Mode
to force the
panel to display the screen.
(Continued on next page)
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SmarTouch™ IR Wireless Touchpanel: ST-1700CIR
Operations Guide – DOC. 6469
