High Definition Digital Video Processor
Crestron
DVPHD
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DVPHD Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
function.
Device is not receiving
sufficient power.
Verify correct power to the
device.
Incorrect
firmware/software.
Update firmware/software
versions as indicated in the
Specifications section.
Incorrect cable
connections.
Follow connection procedures
in this guide and inspect
connector pins.
No video output
displayed.
Incorrect cable
connections.
Verify connections and any
adapters being used.
Output display
resolution set
incorrectly.
Set correct output display
resolution.
DVPHD does not
boot properly.
Firmware or program
not properly loaded.
Use Toolbox to reload
firmware or program.
Wrong VT Pro-e or
SIMPL programs.
Verify correct programs.
VT Pro-e project not set
up correctly.
Verify proper video set up for
each displayed video window.
Wrong source or
video displayed.
Front panel program not
properly set up.
Verify proper video set up for
each displayed video window.
Video from RGB
source garbled or
no output.
Incorrect cable
connections.
Verify BNC and DVI cable
connections.
VT Pro-e project not
properly set up.
Verify video effect selected
for the video window.
Front panel program not
properly set up.
Verify video effect selected
for the video window.
Wrong effect selected.
Select the correct effect.
Incorrect video
effect in video
window or video
effect is different
than expected.
Analog join value has
been set.
Change analog join value to
zero (0).
Incorrect touch settings.
Ensure that the correct touch
screen is selected in the front
panel menus or by using
Toolbox.
Mouse or touch
screen does not
work.
Incorrect calibration.
Recalibrate touch screen.
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High Definition Digital Video Processor: DVPHD
Operations Guide – DOC. 6545C