manualshive.com logo in svg

Crestron DM-NVX-E760, Product Manual

Share
Download
Crestron DM-NVX-E760 Product Manual Download Page 48

44 • DM-NVX-E760 and DM-NVX-E760C

Product Manual — Doc. 8918B

PROBLEM

POSSIBLE CAUSE(S)

CORRECTIVE ACTION

The video flickers or drops
when the DM NVX device is
touched or when metal in
the vicinity of the device is
touched.

The DM NVX device is not
properly grounded.

Properly ground the DM NVX device.

The DM NVX device
indicates that the stream
has started, but video is
not being displayed.

Neither IGMPv2 nor IGMPv3
is enabled in the IGMP
snooping configuration.

Ensure that IGMPv2 or IGMPv3 is
enabled on the network switch.

Video is flickering or video
is not displayed when
multiple DM NVX devices
connect to a network
switch.

Neither IGMPv2 nor IGMPv3
snooping is enabled in the
network switch for the
associated port or VLAN.

Enable IGMPv2 or IGMPv3 snooping in
the correct VLAN.

Video is flickering when
multiple DM NVX
transmitters connect to a
network switch.

The IGMP filter is not set to
drop an unknown multicast
IP address.

Configure the network switch to drop
the unknown multicast IP address.

A DM NVX multicast
stream stopped.

The multicast address is not
set properly on the DM NVX
device.

Ensure that the multicast address is not
a duplicate of a multicast address that
is set on another DM NVX device. Use a
valid multicast address on the DM NVX
device.

DM NVX streaming video is
not seen in the receiver.

The DM NVX receiver is not
configured with the correct
streaming URL and
multicast IP address.

Configure the DM NVX receiver using
the correct streaming URL and multicast
IP address.

Video stops suddenly, and
the IGMP reports
disappear in the network
switch.

The IGMP querier is not
configured correctly.

Configure the IGMP querier correctly.
The recommended setting is the default
setting of the network switch.

If, for any reason, the factory default settings of a DM NVX device must be restored, do one of
the following:

l

In the Action menu located in the upper-right corner of the web interface, click Restore.

l

From the Tools menu in the Crestron Toolbox software, select Text Console and issue the
restore command.

l

Power cycle the device 11 times. After the eleventh power cycle, wait until the device boots
and then press the SETUP button for 5 seconds. The device is operational when the PWR
LED is a steady green.

Summary of Contents for DM-NVX-E760

Page 1: ...DM NVX E760 and DM NVX E760C DM NVX 4K60 4 4 4 HDR Network AV Encoder with DM Input Product Manual Crestron Electronics Inc ...

Page 2: ...DM DM 8G DM Lite DM NAX DM NVX DM NVX Director DigitalMedia and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics Inc in the United States and or other countries Dolby and Dolby Atmos are either trademarks or registered trademarks of Dolby Laboratories in the United States and or other countries DTS HD and DTS X are either trademarks or registered trademarks of DTS I...

Page 3: ... Statistics 15 Using the Web Interface 15 Using SIMPL Windows 16 Image Preview 17 Using the Web Interface 18 Using SIMPL Windows 20 Multicast TTL Time to Live 20 Using the Web Interface 20 Using SIMPL Windows 21 Differentiated Services Code Point DSCP 22 Adaptive Bit Rate 24 Using the Web Interface 24 Using SIMPL Windows 25 DM NAX Audio over IP AES67 25 Using the Web Interface 26 Using SIMPL Windo...

Page 4: ...5 Using SIMPL Windows 39 Enterprise Grade Security 39 Authentication Management 39 IEEE 802 1X Authentication 40 Automatic Firmware Update 41 Troubleshooting 43 Appendix Device Discovery 45 ii Contents Product Manual Doc 8918B ...

Page 5: ...products The DM NVX E760 and DM NVX E760C enable AV signals from the DM input to be transmitted over the network to one or many DM NVX decoders The DM NVX E760 is a surface mountable endpoint designed to mount onto a flat surface or rack rail The DM NVX E760C is designed for installation into a card slot of a DMF CI 8 card chassis This manual provides information about the following l Physical Des...

Page 6: ... LED green indicates an online connection to a control system via Ethernet Ì NV 1 LED green indicates unit is encoding transmitting network video Í Ethernet 1 1 8 pin RJ 45 connector female 100BASE TX 1000BASE T Ethernet port PoE and UPOE PD powered device port IEEE 802 3bt Type 3 Class 5 60 W 4 pair compliant 2 LEDs green indicates Ethernet link status amber indicates Ethernet activity Î Ethernet...

Page 7: ...transmitter or to an HDBaseT device via CAT5e Crestron DM CBL 8G or Crestron DM CBL ULTRA cable 2 LEDs green indicates DM link status amber indicates video and HDCP signal presence Refer to DM Input on page 30 for information about configuring the DM INPUT port Ñ AUDIO OUT 1 5 pin 3 5 mm detachable terminal block Balanced unbalanced stereo line level audio output functional only when the device is...

Page 8: ...cted to a DM NVX D30 C DM NVX D80 IOAV or DM NVX 36x C decoder pressing the SETUP button on the DM NVX E760 for less than 10 seconds displays the encoder and decoder IP addresses on the display connected to the decoder l If the DM NVX E760 encoder is connected to a DM NVX 35x C decoder pressing the SETUP button on the DM NVX E760 for less than 10 seconds displays the IP address of the decoder on t...

Page 9: ...ernet port 2 LEDs green indicates Ethernet link status amber indicates Ethernet activity Ï Ethernet 3 1 SFP port Accepts one Crestron SFP 1G Series transceiver module sold separately 1 LINK LED green indicates Ethernet link status 1 ACT LED green indicates Ethernet activity Ð DM INPUT 1 8 pin RJ 45 connector female shielded DM 8G HDBaseT standard compliant or DM Lite input PoDM HDBaseT PoE compati...

Page 10: ...pin 3 5 mm detachable terminal block Balanced unbalanced stereo line level audio output functional only when the device is receiving a 2 channel stereo input signal Output Impedance 200 Ohms balanced 100 Ohms unbalanced Maximum Output Level 4 Vrms balanced 2 Vrms unbalanced ...

Page 11: ... XiO Cloud Service Connection on page 13 l Automatic Point to Point Connectivity on page 14 l Stream Statistics on page 15 l Image Preview on page 17 l Multicast TTL Time to Live on page 20 l Differentiated Services Code Point DSCP on page 22 l Adaptive Bit Rate on page 24 l DM NAX Audio over IP AES67 on page 25 l 7 1 Surround Sound Audio on page 29 l DM Input on page 30 l Still Image Detection on...

Page 12: ... DMF CI 8 chassis information by clicking the Status tab and then clicking Chassis The Chassis section displays the following information l Serial number of the chassis l Number of the slot into which the card is installed Status Tab Chassis Using SIMPL Windows Using the top level programming slot for the DM NVX card program the ChassisSerialNumber_ F serial output join to report the serial number...

Page 13: ...information about the appliance can be viewed using the web interface View DM NVX Director appliance information by clicking the Status tab and then clicking DM NVX Director The DM NVX Director section displays the following information l DM NVX Director host name l Domain name domain number and domain slot number to which the DM NVX device is assigned Status Tab DM NVX Director ...

Page 14: ...ed The IGMP snooping support version v2 or v3 is configurable in the web interface The desired version can be selected under the Settings tab in the System Setup Network Interface section The default setting is v2 Settings Tab System Setup Network Interface NOTE When a different IGMP snooping support version is selected the DM NVX device must be rebooted in order for the change to take effect ...

Page 15: ...ion based on the full IP group addresses the forwarding tables are typically mapped to link layer addresses as shown in the following example Example of Forwarding Table Multicast MAC Address Member Ports 01 00 5E 00 00 01 2 7 01 00 5E 01 02 03 1 2 3 7 01 00 5E 23 E2 05 1 4 Because only the least significant 23 bits of the IP address are mapped to Ethernet addresses RFC 1112 there is a loss of inf...

Page 16: ...rmance ensure that there is only one IGMP querier in the network l Set IGMP snooping to v2 or v3 l Enable IGMP snooping globally as well as for each specific VLAN for DM NVX connected ports l Configure the network switch to drop unknown multicast packets l If the network switch supports IGMP fast leave enable the configuration at the port global or VLAN level l If the network switch supports PIM s...

Page 17: ...he Settings tab and then clicking System Setup By default Cloud Configuration Service Connection is enabled If Cloud Configuration Service Connection is disabled enable the connection by setting the toggle switch in the On right position To disable the connection set the toggle switch in the Off left position Settings Tab System Setup Cloud Settings For instructions about how to connect to the ser...

Page 18: ...erate in point to point mode To enable or disable point to point mode use the web interface or SIMPL Windows as discussed in the following sections Using the Web Interface Enable or disable point to point mode by clicking the Settings tab and then clicking System Setup In the Point to Point Control section Point to Point Status indicates whether point to point mode is Active or Inactive In the Poi...

Page 19: ... displayed to indicate the number of packets transmitted and dropped To enable or disable stream statistics use the web interface or SIMPL Windows as discussed in the following sections Using the Web Interface View stream statistics by clicking the Settings tab and then clicking Stream In the Advanced section enable Statistics by setting the Statistics toggle switch in the On right position The de...

Page 20: ... the StatisticsEnabled digital input join to enable the reporting of statistics To disable statistics trigger the StatisticsDisabled digital input join To clear the statistics trigger the ResetStatistics digital input join The corresponding serial joins are updated when the digital input joins are triggered For additional information refer to the SIMPL Windows help file ...

Page 21: ...ond Image preview supports the maximum resolution of the source and scales the image while maintaining the aspect ratio Images can be previewed in the DM NVX web interface and accessed remotely using a web browser The images can also be previewed on a Crestron touch screen or third party interface Image preview is supported for non HDCP content only To configure image preview use the web interface...

Page 22: ... NVX E760 and DM NVX E760C Product Manual Doc 8918B Using the Web Interface Configure image preview by clicking the Settings tab and then clicking Stream Settings Tab Stream Image Preview Sample Image Shown ...

Page 23: ...esolution is the height of the image in pixels px l extension is the file format of the image The default file extension is jpeg For example using the default base file name which is preview and a JPEG image with a vertical resolution of 240 pixels the file name of the image preview is preview_ 240px jpeg Local Preview Path indicates the preview location to which image preview files are saved to t...

Page 24: ...shold of the interface are forwarded Multicast TTL can be set to any value ranging from 1 to 255 The default setting is 5 To set a multicast TTL value use the web interface or SIMPL Windows Using the Web Interface Configure multicast TTL by clicking the Settings tab and then clicking Stream In the Advanced section set a multicast TTL value 1 Disable Auto Initiation by setting the Auto Initiation t...

Page 25: ...igger the AutomaticInitiationDisabled digital input join b Trigger the Stop digital input join 2 In Slot 01 Stream Transmit set the MulticastTTL analog input join to the desired value 1 to 255 3 Using the top level programming slot trigger the AutomaticInitiationEnabled digital input join The stream automatically restarts For additional information refer to the SIMPL Windows help file ...

Page 26: ...to 32 NOTE Change the DSCP default setting of 32 only if required by IT department policies Configure DSCP by clicking the Settings tab and then clicking Stream In the Advanced section set a DSCP value 1 Disable Auto Initiation by setting the Auto Initiation toggle switch in the Off left position 2 Stop the stream by clicking Stop 3 Enable Custom DSCP by setting the Custom DSCP toggle switch in th...

Page 27: ...Product Manual Doc 8918B DM NVX E760 and DM NVX E760C 23 Settings Tab Stream Custom DSCP ...

Page 28: ...5 296 000 335 185185 1920x1080 50 Hz 1080p50 103 680 000 380 555556 1920x1080 60 Hz 1080p60 124 416 000 400 3840x2160 24 Hz 4k24 199 065 600 470 3840x2160 25 Hz 4k25 207 360 000 477 777778 3840x2160 30 Hz 4k30 248 832 000 516 666667 3840x2160 50 Hz 4k50 414 720 000 672 222222 3840x2160 60 Hz 4k60 497 664 000 750 4096x2160 50 Hz DCI50 442 368 000 698 148148 4096x2160 60 Hz DCI60 530 841 600 781 111...

Page 29: ... bit rate functionality trigger the AdaptiveBitrateModeDisable digital input join For additional information refer to the SIMPL Windows help file DM NAX Audio over IP AES67 DM NAX audio over IP supports the AES67 standard AES67 support allows the selected audio source to be transmitted as a 2 channel AES67 source while another 2 channel AES67 audio stream is received from a Crestron DSP or other t...

Page 30: ...DM NAX AES67 To configure DM NAX AES67 audio use the web interface or SIMPL Windows as discussed in the following sections Using the Web Interface Configure DM NAX AES67 audio in the DM NAX AES76 and Routing sections under the Settings tab Configuring DM NAX AES67 Audio Configure DM NAX AES67 audio by clicking the Settings tab and then clicking DM NAX AES67 Audio ...

Page 31: ...he DM NAX AES67 Transmit section In the Mode drop down list select Automatic Disabled or Manual The default setting is Automatic which adds 1 to the outgoing video stream multicast address For example if the video multicast address is 239 8 0 0 the DM NAX AES67 multicast address is automatically set to 239 8 0 1 ...

Page 32: ...t address and port number l In the DM NAX AES67 Receive Advanced section do either of the following o Enable Auto Initiation by setting the Auto Initiation toggle switch in the On right position By default Auto Initiation is enabled o Disable Auto Initiation by setting the Auto Initiation toggle switch in the Off left position If Auto Initiation is disabled start or stop the stream as desired The ...

Page 33: ...X device to transmit DM NAX AES67 audio configure DM NAX AES67 audio in Slot 18 01 DM NAX AES67 TX In order for the DM NVX device to receive DM NAX AES67 audio configure DM NAX AES67 audio in Slot 18 33 DM NAX AES67 RX For additional information refer to the SIMPL Windows help file 7 1 Surround Sound Audio DM NVX technology supports the lossless transport of 7 1 surround sound audio signals includ...

Page 34: ...1 C 1G E To configure the DM INPUT port use the web interface or SIMPL Windows Using the Web Interface Configure the DM INPUT port by clicking the Settings tab and then clicking Inputs The Inputs table is displayed showing the current status of the input To configure the input 1 In the Actions column click Edit The Edit Input pop up page opens 2 In the General section of the page a In the Name tex...

Page 35: ...Product Manual Doc 8918B DM NVX E760 and DM NVX E760C 31 Settings Tab Inputs ...

Page 36: ...For additional information refer to the SIMPL Windows help file Still Image Detection Still image detection enables the DM NVX E760 C endpoint to detect a still image and pass the information to a control system Still image detection occurs when a sync is detected at the DM input and 5 seconds have elapsed in which no motion occurred within the image Still image detection is reported in the top le...

Page 37: ...is enabled daisy chain configuration is not supported To configure network port selection 1 Click the Settings tab and then click Port Selection 2 Enable or disable network port selection by setting the Port Selection toggle switch in the On right or Off left position respectively The default setting is Off 3 If Port Selection is set to On assign each of the following traffic types to a specific E...

Page 38: ...34 DM NVX E760 and DM NVX E760C Product Manual Doc 8918B Settings Tab Port Selection DM NVX E760C Page Shown ...

Page 39: ...r the adjustment calibration and alignment of displays video walls and projectors The DM NVX E760 C can send the test pattern to any routed DM NVX decoder The test pattern generator can be configured using the web interface or SIMPL Windows Using the Web Interface Configure the test pattern generator by clicking the Settings tab and then clicking Test Pattern Generator Settings Tab Test Pattern Ge...

Page 40: ...rn Generator section do the following 1 In the Test Pattern drop down list select the desired test pattern Available options are listed in the following table Test Pattern Option Test Pattern Off default setting Disables the test pattern generator SMPTE ColorBars Black White ...

Page 41: ...Product Manual Doc 8918B DM NVX E760 and DM NVX E760C 37 Test Pattern Option Test Pattern Vertical Lines Grid Color Bars ...

Page 42: ... Pattern Gray Gradient RGB Gradient Frequency Adjust 2 In the Resolution drop down list select the desired resolution of the test pattern Available options are the following 3840x2160p60 RGB 8 bit 3840x2160p60 Y420 8 bit 3840x2160p30 RGB 8 bit 1920x1080p60 RGB 8 bit 720p60 RGB 8 bit ...

Page 43: ...ent IEEE 802 1X authentication AES 128 content encryption PKI authentication TLS Transport Layer Security SSH Secure Shell and HTTPS Hypertext Transfer Protocol Secure Configure user and group authentication management and IEEE 802 1X authentication using the web interface Authentication Management Authentication management can be configured for users and groups including Active Directory credenti...

Page 44: ...e security of wireless and wired LANs The standard defines how to provide authentication for devices trying to connect to other devices on the LAN Configure IEEE 802 1X authentication in the web interface by clicking the 802 1x Configuration tab For detailed information refer to the online help of the web interface 802 1X Authentication Tab ...

Page 45: ...ile in the following FTP or SFTP URL format ftp username password host port path filename or sftp username password host port path filename where l username is the username on the FTP or SFTP server l password is the password for the username l host is the fully qualified domain name or IP address of the FTP or SFTP server l port is the connection port on the host NOTE The default FTP port number ...

Page 46: ...42 DM NVX E760 and DM NVX E760C Product Manual Doc 8918B Settings Tab Auto Update ...

Page 47: ... video is not being displayed but the audio can be heard The HDCP settings of one or more DigitalMedia devices in the signal path do not support the HDCP level of the source Ensure that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source The display does not support the HDCP level of the source Ensure that the display supports the HDCP level of the...

Page 48: ...icast stream stopped The multicast address is not set properly on the DM NVX device Ensure that the multicast address is not a duplicate of a multicast address that is set on another DM NVX device Use a valid multicast address on the DM NVX device DM NVX streaming video is not seen in the receiver The DM NVX receiver is not configured with the correct streaming URL and multicast IP address Configu...

Page 49: ...he Device Discovery Tool can be used The DM NVX device is discovered and is listed in the device list on the left side of the screen The associated host name IP address and firmware version are also displayed 3 In the Device Discovery Tool list double click the name of the DM NVX device DM NVX E760 or DM NVX E760C The Authentication dialog box opens 4 Do the following a Enter a user name and passw...

Page 50: ... Login Page 6 Enter the user name and password The default user name and password are both admin NOTE The user name and password are case sensitive 7 Click Sign In The Status page of the DM NVX device opens For additional information refer to the online help of the web interface ...

Page 51: ...This page is intentionally left blank Product Manual Doc 8918B DM NVX E760 and DM NVX E760C 47 ...

Page 52: ...Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 Tel 888 CRESTRON Fax 201 767 7656 www crestron com Product Manual Doc 8918B 07 08 21 Specifications subject to change without notice ...

Reviews:

No comments

Brands by name

Popular brands

Load more brands