Creative SoundWorks Digital FPS 2000, User Manual

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17
Returning a product
for repair
❑
Contact Technical Support to receive your authorisation number for
repair/replacement of product.
❑
Technical Support will communicate how to return the product in question for
repair/replacement.
❑
You should only return the hardware item in question and return it to the address detailed by Technical
Support. Please retain all software, accessories and the
original packaging.
❑
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item in question.
❑
Upon receipt of the faulty item, Creative Labs will process your request and arrange a return or
replacement.
Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts will become
the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of
shipment from Creative, or what is left on the original item’s warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U., you must complete the relevant
customs documentation before shipping the product (please allow 30 days).