CRADLEPOINT
COR | USER MANUAL Firmware ver. 5.0.0
© 2013
CRADLEPOINT, INC. PLEASE VISIT
HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/
FOR MORE HELP AND RESOURCES
PAGE 20
3.3 Common Problems
Please visit CradlePoint Knowledgebase at
http://knowledgebase.cradlepoint.com/
for more help and answers to your
other questions.
3.3.1
You are Connected to the Router but Cannot Connect to the Internet
Make sure that you have an active data plan and that your modem has been activated.
A wireless broadband data plan
must be added to your IBR600/IBR650. Wireless broadband data plans are available from wireless carriers such as
AT&T, Sprint, and Verizon. A new line of service can be added or a data plan can be transferred from an existing account.
You will need the ESN number from your product label on your router to add or transfer a line of service.
After adding a data plan to the modem, you must activate the modem:
1. Log into the router’s administration pages (see
Accessing the Administration Pages
).
2. Select
Internet
from the top navigation bar and
Connection Manager
from the dropdown menu (
Internet
→
Connection Manager
).
3. Find and select the CradlePoint modem.
4. Click Control.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your
service provider. Check your signal strength in the Internet section of the
Dashboard
(
Status
→
Dashboard
)
. If you have
a weak signal in your location, contact your service provider.
If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.
Summary of Contents for COR IBR600
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