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Helpful Tips
Not all events will have the same menus. As an example, a Price Adjust Event will have a discount feature that a Power
or Backup event would not have.
In some cases, some menus will not be present until another menu is enabled.
Events are settable daily or weekly. When daily is chosen, you choose the days of the week so the event must not cross
over midnight. As an example, if you were to set a power event from 10:00 PM to 6:00 AM that would be two separate
events. The first from 10:00 PM to 11:59 PM and the second from 12:00 AM to 06:00 AM.
All Events will have a Save This Event menu bar. This is used to save the event after you have set all the other menus in
an event. Save your changes frequently.
If your event has a large menu that continues on to a second screen, use the up and down arrow key to scroll back up to
the first screen to Save. If you use the exit key, you will lose any changes and be starting over.

Price Adjust
The Price Adjust menu allows you to set
times and/or day(s) when the prices will
adjust automatically.
The menu bars on the right contain all the
options that need to be set and may
change depending on your selections.
Price adjustments can be set by value or
discount by changing the Price Adjust
Type.
Price adjust has one menus that is not
used in any other event, that menus is:
Price Adjust Type – This menus allow you
to set to either Discount or Surcharge for
the event.
Save your changes often by choosing save
this event. If you exit without choosing
save this event your changes will be lost!

Free Vend



The Free Vend menu allows you
to set a time and/or day(s) when the Machine
will go on Free Vend automatically.



The menu bars on the right contain all the
options that need to be set up for your event
and may change depending on your selections.



You can choose the selections for your free vend
event.



This Menu is different from Winner mode, all
selections chosen will be free for the times, and
days set.



Save your changes often by choosing save this
event. If you exit without choosing save this
event your changes will be lost!

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Summary of Contents for 471D-HC

Page 1: ...403542 Rev 0 0 ...

Page 2: ...aking Selections and Navigating the Shopping 5 PROGRAMMING 7 General Information 7 Normal Operation Messages 7 Driver Menu 8 Planogram Management 8 OPERATOR TECHNICIAN MAIN MENU 11 Merchant Media 2 Programming Map 11 Monetary 13 Price Menu 17 Data Recall 18 System Settings 22 Test 32 Product Configuration 36 Special Vend Modes 39 Security Codes 44 Firmware Information 44 Telemetry 45 Diagnostics 4...

Page 3: ...ts CAUTION If this Machine is used to dispense perishable products local health codes require that the Machine monitor the cabinet temperature and prevent vending when the temperature exceeds a defined limit for a period of time then the Health Code function must be enabled for those affected selections see Health Code Setup CAUTION The electronic system components in this Machine utilize static s...

Page 4: ... System Setting Menu Set Time and Date 9 Verify or set the Machine Configuration go to System Settings the top menu is the current machine configuration 10 To change the Configuration type touch the Machine Configuration menu bar your options are Ambient Refrigerated European Control Non perishable and Chilled Do not choose European Control unless your area is within the region covered by these re...

Page 5: ... consumer experience Is an industrial screen that can withstand medium hard hits w hammer similar to gorilla glass used in mobile phones Has full motion video Capability Self Calibrating Provides instructions and information required by the customer to make a purchase Is utilized in the service mode to set up the machine Idle Loop Screens When the machine is not being used the Touch Screen is show...

Page 6: ...wing you to cancel a transaction The bottom of the screen will show both the Credit and Cash Price When entering a selection there is a backspace key that allows you to delete one character at a time if a mistake is made entering a selection number The Selection Process Use the Keypad to make a selection Your selection will be placed in a shopping cart The Media 2 will suggest another product prog...

Page 7: ...installed or a UPC code assigned an image of a generic product will appear on the screen To remove a product from the shopping cart press the X as shown to the right Any Discounts or Surcharges will be shown to the top right of the shopping cart as well as the total of all products in the cart At any time you can press the cancel icon to cancel the entire sale If nothing happens for 30 seconds set...

Page 8: ...te driver access is 1111 limited access The Drivers Menu has very limited functionality The default PIN for programming access is 3333 If errors exist an will appear on the bottom right corner of the screen Pressing the allows the user to view the existing errors without entering one of the pin number above Initial Screens If Active Errors Exist an error list will be shown on the display that incl...

Page 9: ... and Home Un homed Motors in the Service Menu in the Driver Menu there are specific icons that allow quick access to these menus Planogram Management The Planogram Management Icon allows you to assign the UPC code on the product package to a selection Once a UPC code is assigned to a selection the consumer will see an image of that product when that selection is made Pressing the information Icon ...

Page 10: ... View the current Planogram information If a Planogram has been loaded into the machine an image price and selection number for each selection will be shown If not a generic picture will be shown Select Planogram Audit to enter the Planogram Menu Choose a Tray you wish to Audit The screen will show the current Product and UPC assigned to the selections on that tray ...

Page 11: ...ecting the Home Un homed icon will home any motors that are not in the home position Typically this would be pushed before servicing the machine because any motors that are not at home will most likely drop a product when rotating to the home position Most of the time when a motor is not at home it is because there was an issue with a product dropping and the SureVend feature was activated because...

Page 12: ...and menu bars are possible including Touching an icon or menu bar to toggle its current state On to Off Yes to No etc or touching a menu item to access another level of the tiered menu system Alpha numeric keypads will pop up when required for input Confirmation boxes will appear to confirm an item to be added or deleted Another feature of this screen is that it shows the current time date tempera...

Page 13: ...store Surround Lighting Test Update Planogram Clone Configurations Clone Board CAB Lights When OOS Advertisements High Contrast Service Mode DTS Screen Brightness Automatic Reboot Settings LED Color Alternative Vending Enter PIN Monetary Free Vend Change Drive PIN OTA USB Activity Token Enabled Change Operator PIN Cashless Winner Mode Change Engineer PIN Machine Information Combo Vends Change Manu...

Page 14: ...B peripherals are installed Bill Validator When selected it will toggle the bill validator On or Off if no validator is installed When the Bill Validator is set to Off the machine will not accept bills When the Bill Validator is set to On the Bill Acceptance and Stack Bill menus will be shown allowing you additional bill handling options Stack Bills When selected the Stack Bill option will toggle ...

Page 15: ...s You will also need to choose what selections work with tokens or coupons in the Special Vend Modes Menu Coin Mechanism Use this function to set the coin mechanism type Current setting will be shown without entering the menu Select the desired coin mechanism option and then Accept in order to save you selection NOTE Exec Coin Mechanism is not used in the US Coins In Out Select this option to view...

Page 16: ...ne MDB card reader choose card reader A If you have two card readers make sure card reader B is both capable of and set to communicate as card reader B Once you turn on either card reader A or B an additional menu will appear allowing you to choose an option to adding value to a card This is seldom used and currently is only available in a closed network and not used with credit cards Onboard Cash...

Page 17: ...en a consumer attempts to return credit Declining Balance Touch Declining Balance to toggle between Off and On If Declining Balance is set to Off at the end of vend any change due back to the customer will be paid back immediately If Declining Balance is set to On the change due back after a vend occurs will remain on the display allowing the customer to add more money to make an additional purcha...

Page 18: ...t make change regardless of Low Change Message Setting or Accept on Low Change Setting When Consumer Overpay set to on based on other settings in the machine the customer would be allowed to make a purchase even if change is not available This could result in a potential situation where the consumer gets short changed Discount Price This menu shows your current discount for cash This only applies ...

Page 19: ...ice or prices Then select the selection you wish to change Use the numeric keypad to set the price for that selection Press Accept to save you changes Data Recall The Data Recall Menu permits the operator technician to review a variety of accountability and operational information including Non Resettable Sales Data Resettable Sales Data Events SureVend Corrected Vends and ID Numbers boards and pe...

Page 20: ...s selected it will display the value and number of cashless transactions by vend type including Revalue if applicable Bill Sales Data When Bill is selected it allows you to view information about bills by denomination both accepted and paid out when using a validator or recycler Also included is the current value of bills stored in a recycler cassette if applicable Data Recall continued Overall To...

Page 21: ...y Product When By Product is selected a screen showing the trays will appear Select any tray that you want to check sales by product Once the tray is selected the screen will show all the selections on that tray Select the Selection and the screen will show the sales data for that product only Press back to choose another product to view or press home to go to the main menu ...

Page 22: ...Reboot History Power Losses Door Events History when selected Last Data Clear Last Vend Last Price Change Last Clock Set and Last Health Control Event data will display automatically Reboot History When Reboot History is selected it will display any power losses including the reason time and date of the power loss ...

Page 23: ... When selected the screen will display the list of data Note Last Clear Last vend Last Price Change Last Clock Set and Last Health Control Event will display without having to enter a menu SureVendTM Corrected This menu item allows the operator technician to review the number of SureVend corrections by Machine Tray Totals by product The last corrected vend is viewable without entering a menu ...

Page 24: ...erall system functions Select the System Settings menu item to gain access to the options Use the down arrow located in the bottom right corner of the screen to advance to the next screen use the up arrow located in the upper right corner to return to the previous screen UI Theme The UI User Interface Theme is used to set the background color theme of the touchpad When selected the screen will dis...

Page 25: ...Format 12hr 24hr Date Format Time and Date Note when either the time or date is adjusted the machine will reboot once the door is closed Time Zones Select this option to set the machine for your local time zone After making your choice select Accept to Save and you will return to the previous screen Time Format Select this option to set the time format 12hr or 24hr Date Format Select this option t...

Page 26: ... menu of language options will be displayed Scroll up or down through the list to select your language option Once you have selected the option press on Accept at the bottom of the screen to save your selection Select User Interface to change the language that will be displayed for the customers to see This menu will allow you to set the default language as well as the languages available for the ...

Page 27: ... Message item will open a new window that will allow you to create or change the existing message Use the keypad to enter the information Touch Accept when finished to save your changes Idle Timeout Use this menu item to set the amount of time during a transaction before the machine goes back to the idle screen The Idle Timeout can be set anywhere from 2 second to 180 seconds The default setting i...

Page 28: ...s and prompt Screen renewal in progress at the end of 2 hours the machine will go back to the normal Idle Screen Messages If you need to interrupt the Screen Renewal process once it has started turn the power switch on the machine off and back on Software Updates Use this menu item to check to see if there are any software updates available Select Software updates and then select Check for update ...

Page 29: ...nce between Clone Configurations and Clone Board menu is that clone board also copies the meter readings this allow you to change a board or update software and keep the same meter readings Once you have copied an existing configuration set up you can load it into other machines For ease of use in the future the files can be named You can have unlimited clone files in the atlas folder Before attem...

Page 30: ...ear for you to use to create the name Select the Accept button to save the name Select Make clone then select Yes on the information box Cabinet Lights when out of Service This Menu item allows the operator technician to choose to have the cabinet lights stay on or turn off in the event the machine is out of service Touching the screen at this menu item will toggle between Yes and No Choosing Yes ...

Page 31: ...isements On power up the machine will find the coin mechanism and bill acceptor enable them and turn on those advertisements The Advertisements will show the values of bills being accepted including 1 coins Attaching an MDB card reader or enabling an Onboard Reader will enable the Monetary Card Advertisements All Custom Promotions and Combo Vend Advertisements must be enabled when you set up the p...

Page 32: ...red This menu gives you the ability to shorten the Dex file Do not remove items without first contacting your DEX provider or your Manufacturing Representative CA304 CA308 Data Type This menu item will allow the user to change how bills will be reported When selected you are given the choice of Currency and Numeric Once you make your selection press the Accept button on the screen to save your sel...

Page 33: ...dheld device Screen Brightness This menu item will let the user adjust the brightness of the screen The range is 1 100 and the factory default is 100 When selected the user will see a numeric keypad used to make changes to the setting After making any changes select Accept to save the new setting Automatic Reboot Settings This menu item allows the user to turn off or change the parameter of the ni...

Page 34: ...he test menu Screen Test This menu item when selected will initiate a screen test During the test the screen will illuminate different colors to end the test simply touch the screen to return to the menu Touchscreen Test Select Touchscreen Test and tap the anywhere on the screen and the display will show you the number of times you tapped the screen you will also hear a beep each time you tap the ...

Page 35: ... Motor Test Use this menu item to test the functionality of the Coin Return Motor NFC MagTek Head Test This menu item allows the operator technician to test the Mag Head in the Onboard Card reader You can also use this menu item to test the NFC Reader Enter into this mode and swipe a card with a magnetic strip or tap a card with the chip and the display will show you the number of good bad swipes ...

Page 36: ...est and then select the item number to be tested Scroll down to Start Test to initiate the test Motor Test Summary When selected the screen will display the status of all of the motors on the trays Present Homed Configured Configured and Present Configured but not present Errors On the second screen the user has the ability to Home Un homed Motors Home All Motors Home a Tray ...

Page 37: ...ge and the state will show Blocked Detailed Motor Test This menu item will show you details about each tray motor When entered select a tray and it will show you all the motors When you select a specific selection a report for that motor will be displayed Cabinet Lighting Test When selected the operator technician will be able to toggle the cabinet lights off and on Surround Lighting Test When sel...

Page 38: ...election Configuration This menu item will allow the user to initiate a function that will automatically configure all motors detected in the machine Each motor can be configured manually as well Select the Perform Auto configuration to have the machine automatically scan and configure all of the motors ...

Page 39: ...nsaction Recommended Shopping Cart maximum size is three items Max Fund amount should be calculated by multiplying the highest vend price in the machine times the Shopping Cart size Note When Rapid Vend is turned on under the Special Vend Mode the Shopping Cart function is automatically disabled Note The Max Fund amount menu can also be utilized allow the machine to be used as a bill changer For e...

Page 40: ...x appears asking are you sure FIFO Mapping Use this menu item to check to see to what group a selection is assigned View Planogram If a Planogram has been loaded to the controller when selecting View Planogram the screen will show a picture of each product in its selection position If a planogram has not been loaded the selection number and price will display Edit Planogram This menu item is used ...

Page 41: ...ction will be available for purchase again The SureVend will protect the customer from losing money during this time Antijackpot Trigger The Anti Jackpot Trigger is how many consecutive selections the machine will allow to turn 3 times before assuming there is a SureVend issue and take the money The default setting is two Use the keypad to enter the new setting and press Accept Couple Motors Use t...

Page 42: ...as been added Note Tokens must be enabled in the Monetary menu under Bill Acceptance for Tokens or Coupons to work Your Coin Mechanism or Bill Acceptor must be tuned and or configured to accept your Token or Coupon Winner Mode When Winner Mode is turned on The customer will receive their product and get their money back or an additional item programmable at no charge The display will prompt the cu...

Page 43: ...cts in a combo vend can be discounted or just the last item Items can be discounted by a value or percentage How Combo Vend Works 1 Select the first item and place it in the Shopping Cart by pressing the shopping cart icon 2 Select the second item and place it in the Shopping Cart if a third item is part of the Combo Vend it must be placed in the cart also 3 Insert money and press Check Out 4 All ...

Page 44: ...ue Percentage and Price Discount All Toggle from Off or On If you choose On all items that are part of a combo vend group will all be discounted by the amount set If you choose Off only the last item in the discount group will be discounted Selections Combo Vends can be set up by selections default or UPC codes Choose the Selections menu bar to change between Selections and UPC Code The current ch...

Page 45: ...n the right Trade Show Vend Bypass This menu item is used for demonstration purposes while at a Trade Show If it is turned on the machine will be out of service unable to vend or take any money to establish a credit Rapid Vend When Rapid Vend Mode is set to On the machine will work as a single vend only merchandiser The product will vend as soon as a selection is made without touching Purchase Tou...

Page 46: ...45 selection combinations to be discounted or discounts by time of day see the Combo Vend or Timed Events Menus in this guide ...

Page 47: ...he Manufacturing Engineers use for their menus Change Manufacturing PIN This will be used by Manufacturing to change their standard PIN Route Driver Price Menu This menu option is used to allow price changing capabilities within the Driver menu Firmware Information Touching Firmware on the keypad brings up an information screen that displays the following information All the MDB peripherals in the...

Page 48: ...establish an account with the card processor and Crane Streamware All of the information and Applications are included in the Welcome packet that came with the machine If you have any questions contact your Crane Distributor or Sales Person When the customer account is established Crane Streamware will email the customer configuration VIX file to upload and assign the Merchant Media Insert the Fla...

Page 49: ...Events Time of Day Events When you choose Time of Day Events the following four options will appear on the screen Price Adjust Free Vend Inhibit Promotions Timed events are arranged in an order of precedence in other words one has priority over another The hierarchy of Time of Day events is Inhibit Free Vend Promotion This means that if an Inhibit Event affecting all selections is active and a Fre...

Page 50: ...e Adjust The Price Adjust menu allows you to set times and or day s when the prices will adjust automatically The menu bars on the right contain all the options that need to be set and may change depending on your selections Price adjustments can be set by value or discount by changing the Price Adjust Type Price adjust has one menus that is not used in any other event that menus is Price Adjust T...

Page 51: ...scount for purchasing multiple items during a single transaction Each promotion has a pre programmed advertisement that advises the customer that these promotions are available The recommended maximum number of Promotions stored is six Available Pre Defined Promotions Buy any 2 and save X Buy any Snack and any Drink and Save X Buy any Bar and any Drink and Save X Buy any 2 Snacks and Save X Buy an...

Page 52: ...the Power Saving Events to be active There is one additional feature that is only in the Power Saving Events Menu This feature allows you to set the number of minutes of inactivity before the machine goes into Power Saving Mode Inactivity minutes are settable from 1 to 600 Save your changes often by choosing save this event If you exit without choosing save this event your changes will be lost ...

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