Cozzia CZ-7505, User Manual

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COZZIA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
Cozzia products have the following warranty:
TThe Cozzia massage chair CZ-7505 has a one year in-home and two years parts service warranty. Cozzia
customer service will not issue Return Material Authorizations (RMAs) for products. Cozzia products will be
either repaired by the consumer or by an in-home technician. Cozzia will not issue Return Material
Authorizations (RMAs) for buyer’s remorse.
Consumers may contact customer service department at 1-888-270-8538 between 8:00am- 4:00pm MST,
Monday through Friday, email us at service@cozzia.ca, or visit our web at www.cozzia.ca for warranty or service
issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they
contact the Cozzia service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical
service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has
failed and provide instructions for repairing the unit. All applicable repairs, parts, shipping, handling, local tax
and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Cozzia offers extended warranty programs to enhance the ownership of your massage chair. Please call Cozzia
customer service at 888-270-8538 for details and pricing.
Caution
Caution
• Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This
may cause the upholstery to fade.
Caution
• Do not use a wet cloth to clean the controller. This may result in malfunction.
PRODUCT CARE AND STORAGE
1. Storing the Massage Chair
2. Cleaning the Massage Chair
• Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
• Do not store the massage chair in direct sunlight or in places of high temperature. This may
cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended
periods of time as this could lead to discoloration.
• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage chair is not to be used for a long period of time, cover the massage chair with a dust cover
and unplug its power plug from the electrical outlet.
• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the
electrical outlet.
• Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth.
• Do not iron the upholstery.
• Do not wash the upholstery using a home washing machine as this may result in deterioration of the
upholstery’s quality.
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