COX Homelife Getting Started Manual Download | Manualshive

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This Getting Started Guide will help you get comfortable with all of the features and benefits of your new
Cox Homelife

SM

system. Please review this guide in its entirety when your system is installed, and keep

it safe, as it contains many important instructions and reminders for using this system.

TABLE OF CONTENTS

04

WELCOME TO COX HOMELIFE

06

GETTING TO KNOW YOUR TOUCHSCREEN

08

SETTING PASSCODES & PASSWORDS

10

ARMING & DISARMING YOUR SYSTEM

14

ALARMS & NOTIFICATIONS

16

ACCESSING YOUR SYSTEM REMOTELY

18

CONFIGURING ALERTS & SYSTEM ACTIONS

20

MAINTAINING YOUR SYSTEM

22

TIPS FOR PREVENTING FALSE ALARMS

24

FREQUENTLY ASKED QUESTIONS

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Summary of Contents for Homelife

Page 1: ... about billing purchase additional equipment or modify your account Central Monitoring Station Call the Cox Central Monitoring Station at 1 855 261 2501 to put your system in test mode or cancel an alarm signal Note Your Central Station Passcode is required When the Central Monitoring Station calls you the caller ID will read 1 800 633 2677 Please add this number to the contact list on your phone ...

Page 2: ...safe as it contains many important instructions and reminders for using this system TABLE OF CONTENTS 04 WELCOME TO COX HOMELIFE 06 GETTING TO KNOW YOUR TOUCHSCREEN 08 SETTING PASSCODES PASSWORDS 10 ARMING DISARMING YOUR SYSTEM 14 ALARMS NOTIFICATIONS 16 ACCESSING YOUR SYSTEM REMOTELY 18 CONFIGURING ALERTS SYSTEM ACTIONS 20 MAINTAINING YOUR SYSTEM 22 TIPS FOR PREVENTING FALSE ALARMS 24 FREQUENTLY ...

Page 3: ...ispatch Contacts Two mandatory contacts must be listed on your account at all times in order to verify alarm signals some exceptions apply Subscriber Portal This is your personalized secure online account management website Use it to arm disarm your system manage codes and passwords set up and modify rules view event history and more Rules Rules are flexible methods of generating a variety of syst...

Page 4: ...u immediately In case of a power outage or loss of broadband services the Touchscreen will continue to communicate with the Central Monitoring Station using cellular backup The Touchscreen also includes a battery backup that will last for about 24 hours Home Automation Devices Such as thermostats and light appliance modules Cameras Sensors To protect your home s entry points The Touchscreen Is the...

Page 5: ...your needs In order to prevent unauthorized users from making changes to your system s configurations your settings can only be accessed by entering your Master Keypad Code Select the Settings App and enter your 4 digit Master Keypad Code Select the Touchscreen category to customize your Touchscreen settings Sounds for perimeter sensors Screen saver Screen brightness and dimming Nighttime settings...

Page 6: ...on next to existing keypad codes to make changes and press Save You can also manage your keypad codes online using your Subscriber Portal Simply log in and click on the SECURITY menu and select Key Pad Codes CENTRAL STATION PASSCODE Secret Word Your Central Station Passcode is used to cancel a dispatch by the Central Monitoring Station in the event of a false alarm Please make sure your passcode w...

Page 7: ... button the Unlock button turns red for 3 seconds To disarm your system enter a valid keypad code and press the Unlock button EXTENDED RANGE KEY FOB To Arm Away press the Lock button once for 1 5 seconds LED flashes red then lights red To Arm Stay press the Lock button once for 1 second release the button then press again for 2 seconds LED flashes amber then lights red To disarm press the Unlock b...

Page 8: ...n the operator calls be sure to provide your Central Station Passcode Note A silent police panic alarm option is also available when pressing the Police Panic icon Please note you will not have the option to manually cancel this alarm but the Central Monitoring Station will call the ﬁrst Emergency Contact Number to verify the alarm before dispatching police CANCELING ALARMS You can cancel an alarm...

Page 9: ...ency contacts in order to recognize an incoming call from the Central Monitoring Station during an alarm notification call Not responding to a call from Central Monitoring Station can result in dispatch of emergency personnel and potential false alarm fees that vary from city to city ALARM RESPONSE Intrusion Burglary or Police Panic Operator calls two numbers on your emergency contact list to veri...

Page 10: ...fe mobile app for your smartphone or tablet using iTunes or Google Play Use your same Cox Homelife Subscriber Portal username and password to log in NAVIGATING THE SUBSCRIBER PORTAL Additional sections for Cameras Lights and Thermostats are visible if you have purchased these devices MAIN Arm and disarm your system View zone activity live video saved pictures and videos or history Manage thermosta...

Page 11: ...You may add more than one email address and phone number for each contact CREATING NEW RULES In your Subscriber Portal go to the RULES menu and select Rules Setup Click on the ADD RULE button Select the type of Rule to set up Schedule Event Non Event or Thermostat if applicable Select the desired Rule filters which are populated based on the Rule type selected above When to trigger the Rule Who to...

Page 12: ...ter will cause disruptions to your home security system Please contact Cox prior to moving or modifying your router settings including your personal router TESTING SYSTEM CONNECTIVITY On your Touchscreen press the Settings App and enter your 4 digit Master Keypad Code Go to the Security category and select Advanced Settings then Connectivity then Test Connectivity and press Next to begin the test ...

Page 13: ... please contact us at 1 877 404 2568 for assistance Test your system regularly and before you go out of town Be sure to notify the Central Monitoring Station before beginning an alarm test Call 1 855 261 2501 Notify Cox Technical Support if you suspect that your system is not working properly Schedule an annual service inspection to keep your system maintained properly Subscribers to the Equipment...

Page 14: ...in dispatch of emergency personnel and potential false alarm fees that vary from city to city What if my Touchscreen loses power Your Touchscreen will indicate a trouble if power is lost but it also has a 24 hour battery backup Please be sure to check that your Touchscreen is not plugged into a switched outlet or GFI protected outlet Turn switch on or reset GFI outlet if applicable If the Touchscr...

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