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ALARMS & NOTIFICATIONS
When your security system generates an alarm, Cox’s Central Monitoring Station will receive an alarm signal,
and will respond based on the type and priority of the alarm.
EMERGENCY DISPATCH CONTACTS
The Central Monitoring Station will contact your Emergency Dispatch Contact Numbers to verify emergencies
or notify responding parties. Be sure to review and update your emergency contacts on a regular basis.
•
In your Subscriber Portal, go to the SECURITY menu and select Emergency Dispatch Setup
•
Update existing contacts by clicking the pencil icon, delete contacts by clicking the trash can icon or
add new contacts by clicking the ADD CONTACT button
Note:
You may list up to four emergency contacts, but only the two mandatory contacts set as “verify
alarm before calling police” will be contacted prior to dispatching the proper authorities. Up to
two additional contacts are considered
Responding Parties,
and will be notified after a dispatch.
IDENTIFYING CALLS FROM THE CENTRAL MONITORING STATION
•
Please add 1-800-633-2677 to the contact list on your phone(s) and those of your emergency
contacts in order to recognize an incoming call from the Central Monitoring Station during an alarm
notification call. Not responding to a call from Central Monitoring Station can result in dispatch of
emergency personnel and potential false alarm fees that vary from city to city
ALARM RESPONSE
Intrusion
(Burglary) or
Police Panic
Operator calls two numbers on your emergency contact list to verify alarm.
If there is no response, or an incorrect passcode is given, the police will be
dispatched and responding parties will be notified.
ALARM TYPE
CENTRAL MONITORING STATION RESPONSE
Fire/Smoke/
Carbon Monoxide
or Fire Panic
Operator calls the first number on your emergency contact list before
dispatching fire rescue, and then responding parties are notified.
(For CO alarms, operator calls both “call to verify” numbers on your list.)
Medical Panic
Operator calls two numbers on your emergency contact list to verify
if assistance is required before dispatching paramedics, and then
responding parties are notified.
Duress or Silent
Police Panic
Silent alarm signal is sent to the Central Monitoring Station. For silent panic
signals, operator calls the first number on your emergency contact list before
dispatching police. For duress signals, police are dispatched immediately.
Then responding parties are notified.
