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BASIC TERMS YOU’LL NEED TO KNOW
It may be helpful to start by understanding some basic home security terms used throughout this guide and other
help documentation.
• Touchscreen: The Touchscreen is your home security system’s control panel. It is the brains of your system, and
is used to communicate with all of your installed sensors and devices, as well as the Central Monitoring Station.
• Central Monitoring Station: This is our 24/7 monitoring center that responds to any alarm signals
generated by your system. Depending on the type of alarm signal, they may contact you or your Emergency
Dispatch Contacts to verify the emergency.
• Emergency Dispatch Contacts: Two mandatory contacts must be listed on your account at all times in order
to verify alarm signals (some exceptions apply).
• Subscriber Portal: This is your personalized, secure, online account management website. Use it to arm/
disarm your system, manage codes and passwords, set up and modify rules, view event history, and more.
• Rules: Rules are flexible methods of generating a variety of system actions or notifications (email, text
message) when certain, predefined, circumstances occur.
• Touchscreen Apps: Applications running on your Touchscreen that enable you to interact with and manage
your system. Similar to apps found on your smartphone.
• Security Zones: Security zones are defined by sensors that can detect events in the home. Events include
doors or windows opening and closing, motion, glass breaking, smoke or carbon monoxide.
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