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 ARMING & DISARMING YOUR SYSTEM

You can arm and disarm your system using your Touchscreen, Cox-installed keypads or remote key fobs. 
You can also arm and disarm your system through the Subscriber Portal and mobile app.

THE TOUCHSCREEN

 

  

To arm your system, press the Security 

 App 

 

  

Select Arm Away       , Arm Stay        or Arm Night      mode

 

  

Enter your 4-digit keypad code — the countdown to arming (exit delay) will begin

 

  

To cancel arming, enter your keypad code

 

  

To disarm, press the Security         App and enter your 4-digit keypad code

BYPASSING ZONES ON THE TOUCHSCREEN

All zones must be cleared, bypassed or trouble acknowledged before arming.

 

  

During the arming process, select the zones you wish to bypass

 

  

Temporarily bypass zones by touching the Turn Zone Off button next to the desired zone

• Enter your keypad code to confirm and continue the arming process

Note:

 Bypassed zones will return to their “on” state each time your system is disarmed.

KEYPAD (Cox Installed)

 

   

To arm your system, enter your keypad code  and press the Arm Away 
or the Arm Stay        button 

>

 the Unlock       button turns red for 3 seconds

 

   

To disarm your system, enter a valid keypad code and press the Unlock       button

EXTENDED RANGE KEY FOB

 

   

To Arm Away, press the Lock       button once for 1.5 seconds 

LED fl ashes red, then lights red

 

   

To Arm Stay, press the Lock      button once for 1 second, release the button, then press 
again for 2 seconds 

>

 LED fl ashes amber, then lights red

 

   

To disarm, press the Unlock       button for 2 seconds 

>

 LED fl ashes green, then lights green

 

   

Press     and hold for 2 seconds to activate an audible panic alarm

GUEST KEY FOB

 

   

To arm, press and hold the Arm Away       or Arm Stay       button for 2 seconds 

>

 LED 

fl ashes red, then lights red 

 

   

To disarm, press and hold the Unlock       button for 2 seconds before entering 
the home 

LED fl ashes green, then lights green

 

   

Press       to check system status 

>

 red indicates armed, green indicates 

disarmed and amber indicates not ready to be armed

 

   

Press       to activate an audible panic alarm

Summary of Contents for Homelife

Page 1: ... about billing purchase additional equipment or modify your account Central Monitoring Station Call the Cox Central Monitoring Station at 1 855 261 2501 to put your system in test mode or cancel an alarm signal Note Your Central Station Passcode is required When the Central Monitoring Station calls you the caller ID will read 1 800 633 2677 Please add this number to the contact list on your phone ...

Page 2: ...safe as it contains many important instructions and reminders for using this system TABLE OF CONTENTS 04 WELCOME TO COX HOMELIFE 06 GETTING TO KNOW YOUR TOUCHSCREEN 08 SETTING PASSCODES PASSWORDS 10 ARMING DISARMING YOUR SYSTEM 14 ALARMS NOTIFICATIONS 16 ACCESSING YOUR SYSTEM REMOTELY 18 CONFIGURING ALERTS SYSTEM ACTIONS 20 MAINTAINING YOUR SYSTEM 22 TIPS FOR PREVENTING FALSE ALARMS 24 FREQUENTLY ...

Page 3: ...ispatch Contacts Two mandatory contacts must be listed on your account at all times in order to verify alarm signals some exceptions apply Subscriber Portal This is your personalized secure online account management website Use it to arm disarm your system manage codes and passwords set up and modify rules view event history and more Rules Rules are flexible methods of generating a variety of syst...

Page 4: ...u immediately In case of a power outage or loss of broadband services the Touchscreen will continue to communicate with the Central Monitoring Station using cellular backup The Touchscreen also includes a battery backup that will last for about 24 hours Home Automation Devices Such as thermostats and light appliance modules Cameras Sensors To protect your home s entry points The Touchscreen Is the...

Page 5: ...your needs In order to prevent unauthorized users from making changes to your system s configurations your settings can only be accessed by entering your Master Keypad Code Select the Settings App and enter your 4 digit Master Keypad Code Select the Touchscreen category to customize your Touchscreen settings Sounds for perimeter sensors Screen saver Screen brightness and dimming Nighttime settings...

Page 6: ...on next to existing keypad codes to make changes and press Save You can also manage your keypad codes online using your Subscriber Portal Simply log in and click on the SECURITY menu and select Key Pad Codes CENTRAL STATION PASSCODE Secret Word Your Central Station Passcode is used to cancel a dispatch by the Central Monitoring Station in the event of a false alarm Please make sure your passcode w...

Page 7: ... button the Unlock button turns red for 3 seconds To disarm your system enter a valid keypad code and press the Unlock button EXTENDED RANGE KEY FOB To Arm Away press the Lock button once for 1 5 seconds LED flashes red then lights red To Arm Stay press the Lock button once for 1 second release the button then press again for 2 seconds LED flashes amber then lights red To disarm press the Unlock b...

Page 8: ...n the operator calls be sure to provide your Central Station Passcode Note A silent police panic alarm option is also available when pressing the Police Panic icon Please note you will not have the option to manually cancel this alarm but the Central Monitoring Station will call the first Emergency Contact Number to verify the alarm before dispatching police CANCELING ALARMS You can cancel an alarm...

Page 9: ...ency contacts in order to recognize an incoming call from the Central Monitoring Station during an alarm notification call Not responding to a call from Central Monitoring Station can result in dispatch of emergency personnel and potential false alarm fees that vary from city to city ALARM RESPONSE Intrusion Burglary or Police Panic Operator calls two numbers on your emergency contact list to veri...

Page 10: ...fe mobile app for your smartphone or tablet using iTunes or Google Play Use your same Cox Homelife Subscriber Portal username and password to log in NAVIGATING THE SUBSCRIBER PORTAL Additional sections for Cameras Lights and Thermostats are visible if you have purchased these devices MAIN Arm and disarm your system View zone activity live video saved pictures and videos or history Manage thermosta...

Page 11: ...You may add more than one email address and phone number for each contact CREATING NEW RULES In your Subscriber Portal go to the RULES menu and select Rules Setup Click on the ADD RULE button Select the type of Rule to set up Schedule Event Non Event or Thermostat if applicable Select the desired Rule filters which are populated based on the Rule type selected above When to trigger the Rule Who to...

Page 12: ...ter will cause disruptions to your home security system Please contact Cox prior to moving or modifying your router settings including your personal router TESTING SYSTEM CONNECTIVITY On your Touchscreen press the Settings App and enter your 4 digit Master Keypad Code Go to the Security category and select Advanced Settings then Connectivity then Test Connectivity and press Next to begin the test ...

Page 13: ... please contact us at 1 877 404 2568 for assistance Test your system regularly and before you go out of town Be sure to notify the Central Monitoring Station before beginning an alarm test Call 1 855 261 2501 Notify Cox Technical Support if you suspect that your system is not working properly Schedule an annual service inspection to keep your system maintained properly Subscribers to the Equipment...

Page 14: ...in dispatch of emergency personnel and potential false alarm fees that vary from city to city What if my Touchscreen loses power Your Touchscreen will indicate a trouble if power is lost but it also has a 24 hour battery backup Please be sure to check that your Touchscreen is not plugged into a switched outlet or GFI protected outlet Turn switch on or reset GFI outlet if applicable If the Touchscr...

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