Terms and Conditions
Reconnects
In order to reconnect service, you would need to pay for any outstanding balance owed, any account
deposit (if required), a reconnect/reactivation fee, and for the first month of service. Any interruption
of service due to non-payment will result in additional fees charged to reactivate services.
Delinquent Accounts
For any accounts that become 45 days past due, a notice is sent; for accounts that are 55 days past
due, equipment is disabled; and for accounts that are 65 days past due, service is disconnected.
When to Pay Your Bill
Your payment is due by the Due By date indicated on your statement. If Cox does not receive
payment for local and long distance Telephone charges by the Due By date, your account will
become past due. If you have other Cox services, and Cox does not receive payment for those
services in full by the Due By date, those services will also become past due. If your telephone and/
or other Cox services are disconnected for non-payment, you must pay the entire bill, restoration fee
and reconnect charges. You will also be required to pay a deposit.
Late Payment Charge
For Telephone Service
If payment is not received by the Due By date indicated on the first page of your statement, a late
payment fee of 5% of the total unpaid balance, calculated monthly, may be charged.
For High Speed Internet Service
If payment is not received by the Due By date indicated on the first page of your statement, you
will be subject to a late fee on your High Speed Internet service bill.
For Cable
If payment is not received by the Due By date indicated on the first page of your statement, you
will be charged a late fee; if the account remains unpaid for 13 additional days your account will be
charged an additional late fee.
Check Return Charge
If your check is returned for non-sufficient funds, you expressly authorize your account to be
electronically debited or bank drafted for the amount of the check plus any applicable fees. The use
of a check for payment is your acknowledgment and acceptance of this policy and its terms and
conditions.
Returned Check Fee
(subject to change)
The fee for a returned check is $25.
Deposit Refunds
Account deposits are refunded automatically to our customers who meet the following criteria:
must be a subscriber for a minimum of 12 months and must be in good standing (e.g.: no late fees,
insufficient funds, etc. within the last 12 months). Deposit refunds, with interest, are applied to the
customer’s account ledger reflecting the deposit with the applicable refunded interest earned. At
the time of refund your initial deposit will be refunded plus interest. The interest will be calculated
from the 90 day Commercial Paper rate published by the Federal Reserve Board. When applied, the
descriptions will appear on your monthly statement as separate line items Applied Deposit for the
interest paid on the deposit refund. If there are current charges on the account, the deposit refund
will be applied to the current balance as of the date the deposit refund was issued. If there are no
current charges on the account the deposit refunded will appear as a credit balance. If your service is
disconnected, interest through the disconnect date for the deposit will be reflected on your monthly
statement.
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For the most up-to-date and detailed information visit: www.cox.com/Louisiana
Pricing, fees, etc. subject to change.
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For the most up-to-date and detailed information visit: www.cox.com/Louisiana
Pricing, fees, etc. subject to change.
