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Turning on the Digital Cable Receiver and/or Digital Video 

Recorder

When first connected, the digital cable receiver will display “Load”. Do not turn off the 

box until this process is complete. 

Once the time appears, turn on your television set and tune it to channel 3 or the 

correct input. Press the power button on the cable receiver. The power light should 

come on and you will have a picture on your television screen.

NoTe:

 

If there’s no picture, check to see if your TV is on the correct input.

Troubleshooting For Digital Cable 

General Troubleshooting

• Install Coaxial Cable, then power.

•  Properly plug your television and digital cable receiver into an electrical outlet.  

(If a light switch controls the outlet, make sure it’s turned on).

• Make sure all cables are properly connected and connections are finger tight.

• Make sure power indicator light on digital cable receiver is on.

• Make sure TV power is on and TV is tuned to channel 3 or the correct line input.

•  If your set-up includes a VCR and/or stereo, make sure they are properly connected 

to the digital cable receiver.

Blank Screen or Snowy Picture

•  If you are using the cable TV/RF input, make sure your TV and/or VCR are tuned to 

channel 3.

•  If you are using the line/RCA inputs, make sure your TV and/or VCR are tuned to the 

correct line input.

•  If digital receiver flashes  Load  for more than 15 minutes then disconnect power, 

wait one minute and reconnect.

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Summary of Contents for Digital Cable

Page 1: ...How to get started with Cox Digital CableSM...

Page 2: ...t s good for our local economy Convenience and Savings Nothing beats the convenience of dealing with just one bill from one company for all of your communication needs Cox was the first company to bun...

Page 3: ...Bill Payment 12 Terms and Conditions 13 Digital Cable Welcome to Digital Cable 14 Digital Cable Remote Control 15 Digital Cable Features 16 20 On DEMAND 21 Digital Video Recorder DVR 22 27 High Defin...

Page 4: ...rvice on all additional TVs Cox Digital Cable your best choice for all the latest entertainment Over 240 channels of exciting sports must see movies and award winning original series On DEMAND movies...

Page 5: ...ID 3 Way Calling Voice Mail and much more Phone Tools exclusively from Cox allows you to control your phone from any Internet connected computer Forward your phone listen to voice mails see history o...

Page 6: ...uded on your next statement Current billing period Service from date service to date How to reach us our phone number for your convenience Messages from Cox Important messages and reminders Messages a...

Page 7: ...D E G F H A 7 For the most up to date and detailed information visit www cox com Louisiana Pricing fees etc subject to change 7 For the most up to date and detailed information visit www cox com Loui...

Page 8: ...Service Assurance Plan CSAP With the Cox Service Assurance Plan you won t have to worry about costly repairs Your coverage includes all home interior wiring to televisions telephones and high speed In...

Page 9: ...licies EQUIPMENT includes the following receiver remote control unit security device EMTAs modems A B switch coaxial cable parental lock out device and any other equipment used to provide your Cox ser...

Page 10: ...line If you re a residential customer you can view and pay your bill online at www cox com For your protection you ll need your user ID and a password to view your account information To view a demons...

Page 11: ...of operation at the Digital Store locations please visit www cox com support louisiana contact locations asp Visit Cox Communications Digital Store locations to drop off equipment make a payment or fi...

Page 12: ...vings account indicated above for the total amount due each month for my Cox services I understand that I can cancel my participation in this program upon written notice to Cox Communications allowing...

Page 13: ...e fee if the account remains unpaid for 13 additional days your account will be charged an additional late fee Check Return Charge If your check is returned for non sufficient funds you expressly auth...

Page 14: ...g movies instantly and choose from timeless classics to the latest box office hits all with the push of a button Plus you can pause rewind or fast forward with your Cox Digital Cable remote control Pr...

Page 15: ...re PIP functions Setup programming sequences Home entertainment device control Auxiliary functions On DEMAND controls Controls DVR functions 8 second rewind live TV View program information Interactiv...

Page 16: ...Program Rating Displays the ratings Content Advisory Displays the reason for the rating i e R may mean D L V for drugs language and violence Icon Description Icon Description Blocked channel Unblocked...

Page 17: ...ontrol PIN you will be able to avoid unauthorized Pay Per View and or On DEMAND purchases Parental Control Pay Per View PINs must be added to each receiver separately For example if you have three rec...

Page 18: ...playing for up to seven days Using the Interactive Program Guide you can select your program by browsing through the listings in one of three ways Channel Title or Theme Once you ve entered your selec...

Page 19: ...eg SETUP SETUP SETUP or SETUP for the device you are searching for Quick Settings The Quick Settings screen allows you to begin recording the current channel temporarily disable the block features of...

Page 20: ...ange Volume Control Block Channels PIN Rating Time New Display Power Off Power On Language Audio Screen Note If you select Spanish with the Language Screen option the Interactive Program Guide will ha...

Page 21: ...TV favorites kids and sports shows and even concert and music videos Available anytime you want at no additional cost New shows every week Premium On Demand If you get HBO Cinemax Starz or Showtime w...

Page 22: ...g another Record two shows at the same time Pause rewind and do your own instant replays on live TV Save up to 80 hours of programming available DVR space varies Set Parental Controls on what can be v...

Page 23: ...three times rapid speed Press four times crazy fast speed Fast Forward Press once slow speed Press twice medium speed Press three times rapid speed Press four times crazy fast speed Advance one frame...

Page 24: ...ding program is highlighted in the Interactive Program Guide in red Record all Episodes of Your Favorite Program From a program or from the guide press Record Choose all episodes Press SETUP Choose th...

Page 25: ...ress SETUP Select Erase Highlight a show Press SETUP Select Save until manually erased Highlight a show Press SETUP Select Save until space is needed Highlight a show Press SETUP Select Keep longer Pr...

Page 26: ...s SETUP Highlight Cancel Recording Press Select Press SETUP to confirm Modify Edit a Scheduled Recording Press SETUP Press SETUP Scheduled Recordings Use SETUP arrow keys to highlight program Press SE...

Page 27: ...ess SETUP SETUP and then SETUP While watching TV you can change the picture format to any of the settings you selected by pressing the settings button and selecting picture format High Definition Serv...

Page 28: ...receiver displays a clock on the LED power on the receiver and enjoy your service For Fast Connect Instructions on how to connect a VCR to your digital receiver see page 35 One 6 Foot Coaxial Cable C...

Page 29: ...programs are stored in the Interactive Program Guide The Interactive Program Guide IPG stores up to 7 days of programming the current day and the next 6 days How do I use my VCR to record a program R...

Page 30: ...ents When the cable receiver displays a clock on the LED power on the receiver and enjoy your service Fast Connect Instructions Connecting Your Cox Digital Video Recorder Fast Connect KitTM Components...

Page 31: ...single channel for 15 minutes you can rewind up to 15 minutes What happens if a recorded event goes over the scheduled end time If there is a chance that the event may continue past the scheduled end...

Page 32: ...ed green to green blue to blue C Put the HDTV on the correct input to view programming Examples Video 1 2 or 3 Component 1 2 etc Step 2 When the cable receiver displays a clock on the LED power on the...

Page 33: ...e Receiver Connecting Your HD Cable HDMI cable and IEEE 1394 cable are both optional neither are supported by Cox Tech Support 33 For the most up to date and detailed information visit www cox com Lou...

Page 34: ...h definition Change your TV format i e stretch zoom normal by pressing the button on your Cox remote control to fill the screen Black bars on the top and bottom indicate that the program is a widescre...

Page 35: ...AUDIO OUT CABLE IN AUDIO IN S VIDEO IN S VIDEO OUT VIDEO IN VIDEO OUT Either or TV From cable outlet AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA US...

Page 36: ...ion allows you to record and play a program in stereo sound when available From cable outlet AUDIO OUT TO RF IN TO TV VCR RF IN CABLE IN DIGITAL AUDIO OPTICAL DIGITAL AUDIO COAX VIDEO DATA USB IR PHON...

Page 37: ...upported by Cox Tech Support HD Digital Video Recorder HD DVR Installation to a Standard HDTV Using Red Blue and Green Cables and Audio Cables Back of cable receiver 37 For the most up to date and det...

Page 38: ...r television and digital cable receiver into an electrical outlet If a light switch controls the outlet make sure it s turned on Make sure all cables are properly connected and connections are finger...

Page 39: ...watch TV and change channels with your remote control but on screen information will not be available until the reloading process is complete No Sound Verify that the mute function has not been activa...

Page 40: ...quiredforHDservice Televisionsandallotherconsumer owneddevicesequippedwithaCableCARDmayrequireadigitalset top receiver in order to receive all programming options offered by Cox Digital Cable and On D...

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