31
Problem
Possible Solution
Why isn’t my oven
connecting to the VeSync
app?
During the setup process, you must be on a secure 2.4 GHz Wi-Fi
®
network. Confirm that the network is working correctly.
Make sure the Wi-Fi password you entered is correct.
Turn on Bluetooth
®
on your phone (for Android users, make sure
Location is turned on as well).
Make sure your oven and phone are within 30 ft / 10 m of each other.
Reset the oven by pressing and holding
until
starts
blinking, then try connecting again.
My oven is offline.
Make sure the oven is plugged in. The oven may appear to be
offline if it is unplugged, or if the outlet does not have power.
Refresh the VeSync menu by swiping down on the screen.
Make sure your router is connected to the internet and your phone’s
network connection is working.
Delete the oven from the VeSync app. Swipe left (iOS)
®
or tap and
hold (Android), and tap
Delete
. Then reconfigure your oven with
the VeSync app.
If your problem is not listed
, please contact
Customer Support
(see page 34).
VESYNC APP TROUBLESHOOTING
Note:
Power outages, internet outages, or changing Wi-Fi routers may cause your toaster oven to go offline.