Cortelco 2750 Owner'S Instruction Manual Download

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OWNER’S INSTRUCTION

MANUAL

Four Line Auto-Attendant/Answering System

MODEL 2750

2750 User Guide Version 1.3

Summary of Contents for 2750

Page 1: ...OWNER S INSTRUCTION MANUAL Four Line Auto Attendant Answering System MODEL 2750 2750 User Guide Version 1 3 ...

Page 2: ...iguration 11 2 4 Loop Voltage Detector 11 2 4 1 To Set Loop Voltage Detector 11 2 5 Ringer Configuration 12 2 5 1 To choose how each line will ring 12 2 5 2 Setting Distinctive Ringing 12 2 5 3 Setting Off Hook Ringing 13 2 6 Intercom Call Response 13 2 6 1 To choose how your phone will respond to intercom calls 13 2 7 Automatic Line Selection 14 2 7 1 To Set Automatic Line Selection 14 2 8 Toll R...

Page 3: ...n Call Waiting CIDCW Sensitivity 22 4 4 Hold Call Reminder 22 4 5 Adjusting Auto Hold Drop Time 22 4 6 Adjusting Flash Timer 22 5 ANSWERING SYSTEM 23 5 1 Setting Answering Option 23 5 1 1 Answering Machine 23 5 1 2 Recording your Out Going Message OGM for Answering Machine 23 5 1 2 1 Reviewing your OGM 23 5 1 2 2 Erasing your OGM 23 5 1 2 3 Changing your OGM 24 5 1 3 Setting Your Telephone s Picku...

Page 4: ...r line 32 6 4 Conference 32 6 4 1 Outside Calls 32 6 4 2 Outside Call with Intercom Station 32 6 5 Transfer 32 6 5 1 Attended Transfer 32 6 5 2 Blind Transfer 33 6 5 3 Transfer Ring 33 6 5 4 Personal Ring 33 6 6 Caller ID 33 6 6 1 Incoming call 33 6 6 2 Call Waiting Caller ID 33 6 6 3 Caller List 33 6 6 3 1 Reviewing Calls 33 6 6 3 2 Dialing Calls 34 6 6 3 3 Deleting Numbers 34 6 7 Volume Levels 3...

Page 5: ... 40 6 21 3 1 Single Page 40 6 21 3 2 All Page 40 6 21 4 Blocking Pages 40 6 22 Room Monitoring 40 7 USING YOUR TELEPHONE S ANSWERING SYSTEM 41 7 1 Listening to your Messages 41 7 1 1 Play Messages 41 7 1 2 Stop Message Playback 41 7 1 3 Pause Message Playback 41 7 1 4 Repeat a Message 42 7 1 5 Skip to the next Message 42 7 1 6 Jump back 42 7 1 7 Jump Forward 42 7 1 8 Saving a Message as New 42 7 1...

Page 6: ...8 4 Fax Machines and Modems 44 9 BATTERIES 45 9 1 Battery Replacement 45 9 2 Power Failure Operation 45 APPENDIX A 46 Menu Tree 46 APPENDIX B 50 Installation Worksheet 50 APPENDIX C 51 Toll Restriction Worksheet 51 APPENDIX D 52 Trouble Shooting Guide 52 FCC INFORMATION 53 TELEPHONE REPAIR 54 LIMITED WARRANTY 55 v 2750 User Guide Version 1 3 ...

Page 7: ... buttons Intercom Conference Page Transfer Mute Headset Flash Redial Hold 5 memory dial buttons 40 Number Personal Directory Type II Caller ID Speakerphone and 2 5mm Headset Jack The 2742 Analog Adapter will support attaching an analog telephone to your 4 Line system For example you can connect a cordless telephone fax machine or modem These units will have an extension number and can share all 4 ...

Page 8: ...RB Prevents interruption by silencing the ringers and preventing intercom calls and pages to your phone TOLL RESTRICTION Allows you to restrict specific numbers and prevent unauthorized calls CALL PRIVACY ON OFF Prevents others from joining or listening to your call AUTOMATIC LINE SELECTION Allows you to choose which line is automatically selected when making an outside call MEMORY DIAL 40 persona...

Page 9: ...ch is useful for personal and business lines or for two separate businesses that share a system ANSWERING SYSTEM LAMP Flashes to indicate at least one new message lights steady to indicate that the answering system is on MESSAGE AUTO SAVE All messages are automatically saved after you review them until you deliberately erase them MESSAGE GROUPING When you review your messages the voice will announ...

Page 10: ...ttom of the telephone The openings should never be blocked by placing the telephone on a bed sofa rug or other similar surfaces The telephone should never be placed near or over a radiator or heat register The telephone should never be placed in a built in installation unless proper ventilation is provided 9 Never spill liquid on the telephone or push objects of any kind through ventilation slots ...

Page 11: ... contact your dealer if any of them is missing 2750 Phone Main Body 1 pcs Handset 1 pcs Handset Cord Coiled Cord 1 pcs Line Cord 7ft 2 pcs Short Line Cord 7 1 pcs Desk Stand 1 pcs Power Adapter Transformer 9VDC 500 ma 1 pcs Quick Start Guide 1 pcs User Manual on Mini CD 1 pcs 5 2750 User Guide Version 1 3 ...

Page 12: ...old Button 4 Delete Button 13 2 5mm Headset Jack 22 Key Pad Buttons 5 Review Up Down Btn 14 Conference Button 23 Volume Up Button 6 Message Lamp 15 Page Button 24 Speaker Button 7 Multi Angle LCD 16 Flash Button 25 Volume Down Button 8 Select Button 17 Transfer Button 26 Speaker 9 Calls Button 18 Mute Button 27 Handset Jack Voice Mail Buttons Item 10 6 2750 User Guide Version 1 3 ...

Page 13: ...lephone number at all the stations and so on for Lines 3 and 4 This is the desired setup for most installations and if this is how you will be connecting your 2750 you do not need to change any of the line connection settings in the telephones You need only connect the phones to the telephone lines 1 3 4 Installations with Private Lines and Unconnected Lines You may connect private lines to Lines ...

Page 14: ...elephone 1 3 9 Install Batteries Optional While it is not necessary for you to install batteries in your 2750 telephone for it to function normally we do recommend that they be installed The batteries are not needed to preserve your memory dial numbers because all memory dial numbers are stored in static memory The purpose of having batteries installed is so that the telephone itself can function ...

Page 15: ... assigned a different station number To assign a number to a station a Press MENU The display will read Phone Setting b Press the soft key under ENTER The display will show the currently assigned station number c Press the soft key under CHANGE repeatedly until the desired station number is displayed The choices are Station 01 through Station 16 d Press MENU to exit Until a telephone is assigned a...

Page 16: ...o leave some lines unconnected at particular stations or to connect private lines to Lines 2 3 or 4 at particular stations Common This is the factory setting for all lines This setting assumes that the telephone line is connected to the same telephone line button at all stations Private Use this setting at any telephone that is connected to a different telephone number than the corresponding line ...

Page 17: ...light up when a standard telephone uses a line or staying lit even though no telephone is using a line the loop voltage detector setting needs to be adjusted The factory setting of 48 volts is appropriate for most installations If this is not suitable try setting your phone to 24 volts If that does not work then set it to 12 volts You can also turn this feature OFF 2 4 1 To Set Loop Voltage Detect...

Page 18: ...tting for Line 2 Repeat steps c e to change the ringer settings for Lines 2 4 g Press MENU to exit 2 5 2 Setting Distinctive Ringing All lines are initially set to ring with Ring Sound 1 If you prefer you may assign each outside line one of seven other distinctive ringer tones To assign distinctive rings to one or more lines a Press MENU The display will read Phone Setting b Press the DOWN ARROW r...

Page 19: ...ging However the line lamps will flash normally to indicate an incoming call 2 6 Intercom Call Response You may set your telephone to respond to intercom calls in one of three ways INTERCOM HANDSFREE When someone makes an intercom call to you your telephone will ring once then give a triple alert tone which lets you know that your phone has automatically answered the intercom call on speakerphone ...

Page 20: ... a different line while your phone is ringing you must press the desired LINE button before lifting the handset 2 8 Toll Restriction The Toll Restriction feature enables you to control outgoing calls and helps you prevent unauthorized long distance calls The toll restriction access code must be set at station 01 This code is needed when you wish to change any toll restriction settings or when you ...

Page 21: ...s are set individually at each station so the restrictions can vary from phone to phone See Appendix C Toll Restriction Worksheet Some examples of popular restrictions 1 to restrict all numbers starting with 1 01 to restrict all international calls 0 to restrict all operator assisted calls 976 to restrict all 0976 and 1976 calls When you enter restricted numbers is a wildcard that stands for the n...

Page 22: ...you wish to store a new Allowed 1 i Dial desired allowed number up to 10 digits j Press the soft key under SAVE k Press the soft key under DOWN ARROW and repeat steps g j if you wish to store any additional allowed numbers at this phone If you set restrictions at a particular phone you will probably want to store some allowed exceptions at that telephone For example if you restrict long distance c...

Page 23: ...ess the soft key under ENTER d Press the DOWN ARROW repeatedly until Tone Pulse appears in the display The display will show the current tone pulse setting e Press the soft key under CHANGE repeatedly to select either TONE or PULSE dialing f Press MENU to exit Note If your system is set to Pulse Dialing you may press the button to change the dialing mode temporarily to tone during a call This feat...

Page 24: ... to a PBX or Centrex system To insert a dialing pause into a number you are storing press HOLD Each press of HOLD will insert a 1 5 second pause represented by a p in the display 3 1 3 Storing a flash into memory You can store a flash into a memory location for use with certain custom calling services such as Call Waiting You may also need to insert a flash as part of a feature activation code if ...

Page 25: ...e You can enter hyphens in your numbers for easy reading as well as flashes and pauses 3 3 To Store Caller ID Records a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press DOWN ARROW repeatedly until Caller ID Store appears in the display and then press the soft key under ENTER d Press the soft key under CHANGE if you wish to change the setting for Line 1 e Then...

Page 26: ... key under ENTER Erase Memory will appear in the display d Press DOWN ARROW repeatedly until Erase Toll Restr appears in the display e Press the soft key under ENTER f Press the soft key under ERASE After a brief pause the display will read Erasing Done 3 7 Erase All Feature Settings To erase all the feature settings stored at a particular station and return that telephone to its original factory ...

Page 27: ... mail signal is received Note that you must be subscribed to voice mail from your telephone company or be connected to a PBX which provides voice mail signaling for this function to work correctly 4 2 1 Message Waiting Line Selection The 2750 can detect voice mail signals on any one of the four lines By default the 2750 is set to respond to messages on Line 1 Follow the instructions below to set y...

Page 28: ...uto Hold Drop Time Your 2750 telephone is factory set to automatically drop a call if it is on hold for more than 30 minutes This feature is designed to prevent calls from accidentally being placed on hold indefinitely If you would prefer a different length of time you may change the setting to 5 minutes 15 minutes or 99 minutes a Press MENU b Press DOWN ARROW repeatedly until Advanced Setting app...

Page 29: ... Answering Machine is turned on 5 1 2 Recording your Out Going Message OGM for Answering Machine a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER Ans System ON will appear in the display d Press DOWN ARROW repeatedly until OGM Setup appears in display e Press the soft key under ENTER Ans OGM will appear in display f Lift handse...

Page 30: ...w messages In that case you would hang up after the third ring to avoid the toll charge Note The Toll Saver feature overrides the Answer Pickup Delay setting Also if this phone is set as an Auto Attendant the Toll Saver overrides the Auto Attendant Pickup Delay setting So for example if you have set the Auto Attendant Pickup Delay to 0 rings because you want a quiet office you must keep the Toll S...

Page 31: ... to the available memory in your phone 1 MINUTE callers will only be able to record a message up to 1 minute long ANNC ONLY callers will hear the OGM but will not be able to record a message To program the message length follow the steps below a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER d Press DOWN ARROW repeatedly until ...

Page 32: ...pears in display g Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end greeting h Press MENU to exit 5 2 3 Record your Auto Attendant Night OGM This is the message you want to greet your caller during the night ...

Page 33: ...lls will not ring until after processing by the Auto Attendant Note If you choose to set the Auto Attendant Pickup Delay to 0 you must be sure to leave the Toll Saver features set to OFF To Set Auto Attendant Pickup Delay a Press MENU b Press DOWN ARROW repeatedly until Answer Setting appears in the display c Press the soft key under ENTER d Press DOWN ARROW repeatedly until AA Delay appears in th...

Page 34: ...display f Press the soft key under ENTER AA OGM2 will appear in display g Lift handset and press RECORD button to start recording The display will read Confirm with options of NO Down Arrow or YES Select Key Press Yes The unit will play a message of Please record a greeting after the tone Press STOP button to end greeting h Press MENU to exit Note Use the above directions to record additional OGMs...

Page 35: ... phones with one of nine personal rings After hearing an Auto Attendant OGM if the caller dials 30 through 38 then all phones will ring with that particular distinctive ring In a small business you might mention in your AA OGM that for Sales dial 31 and for Billing dial 32 This will ring all phones and you will know what type of call by the distinctive ring 5 2 13 Leave a Message at the Auto Atten...

Page 36: ...press during an Auto Attendant message along with the associated Auto Attendant response Caller Dials Auto Attendant Response Notes 01 through 16 The AA will transfer the call to the corresponding extension 0 The AA will play the Zero Out OGM or preform whatever Zero Out Action you have set 30 through 38 The AA will ring all the other extensions with the corresponding distinctive ring The AA will ...

Page 37: ...y pressing the desired LINE button b Press REDIAL 6 2 2 To redial any of the last five phone numbers dialed The Redial feature enables you to redial or simply view any of the last five telephone numbers you dialed along with the time date and duration of each call This feature is useful if you wish to review your recent calls or if you wish to know the duration of a particular call There is no nee...

Page 38: ...E button The lines are immediately conferenced e Hang up to end the conference call You may press a LINE button if you wish to continue the call with the party that line The other line will be disconnected 6 4 2 Outside Call with Intercom Station a Place an intercom call to the desired station The outside call is automatically placed on hold b After the person at the other station answers press th...

Page 39: ... feature press TRANSFER and then the desired dial pad number buttons All the other phones will now ring with the personal ring represented by that number 6 6 Caller ID The Caller ID feature works in conjunction with Caller ID service offered by your local telephone company The 2750 can store up to 50 of your most recent calls In order for this feature to work you must subscribe to the Caller ID se...

Page 40: ...LETE button and keep it depressed for 5 seconds while reviewing the caller list Note If you do not wish to store incoming calls in the Caller List see Section 3 3 to disable this feature 6 7 Volume Levels The Ringer Handset Speakerphone Intercom Speaker and Discrete Alert Volumes can all be set independently by using the VOLUME buttons Eight ringer four handset eight speakerphone eight intercom sp...

Page 41: ...ernal Voice Mail indicators The commercial telephone company will supply either FSK or Stutter Dial tone When using external VM the LCD will display a message to alert you that there is a message and what line it is on Section 4 2 1 Message Waiting Line Selection will allow you to set indicator to Line1 2 3 4 or OFF Section 4 2 2 Message Waiting Mode Selection will allow you to set either FSK or S...

Page 42: ...ear you The Mute feature works with both the handset and the speakerphone It silences only your voice The other party can still be heard Mute automatically cancels when you hang up switch between lines or switch from speakerphone to handset during a call To activate this feature press MUTE The MUTE indicator will light Press MUTE again to cancel the feature The MUTE indicator will turn off 6 11 Do...

Page 43: ...icating that toll restriction is temporarily off and you may make your call When you use this feature Toll Restriction will be reactivated 10 seconds after you hang up This will be signaled by a flash of the SPEAKER light You may continue making unrestricted calls as long as you go offhook again within 10 seconds of hanging up your previous call 6 14 2 Toll Restriction Removal Single Station You m...

Page 44: ... 18 Personal Directory a While the phone is on hook and idle press the button The display will read Directory b Use the up and down arrow buttons below the display to view the personal directory entries c When the desired entry is displayed you may dial it simply by lifting your handset by pressing SPEAKER or HEADSET or by pressing a desired LINE button Note The directory is organized alphabetical...

Page 45: ... then a triple alert tone to let you know that your phone has automatically answered an intercom call on speakerphone At any time you may respond to the call by speaking towards your telephone 6 20 3 4 Answering an Intercom Call while on an Outside Call Press the flashing INTCM button The outside call is automatically placed on hold Press the LINE button of your outside call at any time to return ...

Page 46: ...e connected to the caller in a private intercom conversation 6 21 4 Blocking Pages Pages may be blocked at any telephone in the system When pages are blocked no pages will be heard on that telephone Also the person attempting to page the telephone will hear a no action tone To block pages at your telephone a Press MENU The display will read Phone Setting b Press the soft key under ENTER c Press th...

Page 47: ...Y PAUSE The display will indicate how many new and how many saved messages are currently stored in the answering system The voice will announce You have XX new messages and XX saved messages First new message followed by date and time the message was received then the message itself then next new message and so on After all the new messages are played then it will automatically continue with the s...

Page 48: ...s just as if it had not yet been played and the Answering System Indicator will continue to flash showing that there is at least one new message 7 1 9 Message Auto Save Even if you do not press the SAVE AS NEW button the message will still automatically be saved but it will be grouped with the saved messages The answering system will save all messages until they are erased You must erase messages ...

Page 49: ...e STOP button 7 1 14 2 Recording a Telephone Conversation While you are engaged in a phone conversation you may record both sides of the conversation The recording will be saved along with the new messages for later playback To start recording a conversation press the RECORD button The button s LED will turn on and the LCD will display Recording When finished with the recording press the STOP butt...

Page 50: ... the 2750 phones will recognize standard telephones When a call is placed on hold at a 2750 telephone it can be taken off hold at a standard telephone Note If the line status indicators of your 2750 telephones do not function properly follow the instructions for setting the loop voltage detector in Section 2 4 8 2 Call Privacy Call privacy is not observed by non 2750 telephones A non 2750 telephon...

Page 51: ...oor cover by using the tip of a ball point pen paper clip or similar object to release the battery door tab e Remove the old battery f Insert 3 new AAA size alkaline batteries Note that we recommend ONLY alkaline batteries g Close the battery cover 9 2 Power Failure Operation If AC power is disconnected or there is a power failure the telephone automatically switches to battery operation for appro...

Page 52: ...e Pages Allow Allowed Blocked Line Type L2 Common Common Private Unconnected L3 Common Common Private Unconnected L4 Common Common Private Unconnected Auto Seize L1 L1 L2 L3 L4 Intcm Distinctive Ring L1 Ring Sound 1 1 2 3 4 5 6 7 8 L2 Ring Sound 1 1 2 3 4 5 6 7 8 L3 Ring Sound 1 1 2 3 4 5 6 7 8 L4 Ring Sound 1 1 2 3 4 5 6 7 8 Telco VMWI VWMI Line Line 1 Line 1 Line 2 Line 3 Line 4 OFF VWMI Type FS...

Page 53: ...tore ON ON OFF Toll Restriction Set Restriction 1 Enter 1234 to access programming Set Restriction 2 Set Restriction 3 Set Restriction 4 Set Restriction 5 Set Allowed 1 Set Allowed 2 Set Allowed 3 Set Allowed 4 Set Allowed 5 Line Restriction L1 Normal Normal Restricted Line Restriction L2 Normal Normal Restricted Line Restriction L3 Normal Normal Restricted Line Restriction L4 Normal Normal Restri...

Page 54: ... 1 MINUTE ANNC ONLY Night Timer Set Start 05 00 PM End 09 00 AM Remote Code 1234 New Message Beep OFF OFF ON Advanced Setting AA OGM 2 AA OGM 3 AA OGM 4 AA OGM 5 AA OGM 6 AA OGM 7 AA OGM 8 AA by Line L1 AA OGM 1 L2 AA OGM 1 L3 AA OGM 1 L4 AA OGM 1 Ans by Line L1 Ans ON ON OFF L2 Ans ON ON OFF L3 Ans ON ON OFF L4 Ans ON ON OFF Night Msg by Line L1 NIGHT MSG ON ON OFF L2 NIGHT MSG ON ON OFF L3 NIGHT...

Page 55: ...ME HH MM AM PM AM PM DATE MM DD YY Advanced Settings MENU OPTIONS SUB MENU DEFAULT AVAILABLE OPTIONS COMMENT Erase Memory Erase Settings Erase Toll Restr Enter Code Station 02 and above Erase Ans System Version Info Provides Firmware Info System Test Key Test Checks Feature Keys As Depressed LCD Test Checks LCD Headset Type 2 5mm JACK 2 5mm JACK HANDSET JACK Flash Time 600ms 600ms 1s 100ms 300ms H...

Page 56: ...te Station 08 Common Common or Private Common or Private Common or Private Station 09 Common Common or Private Common or Private Common or Private Station 10 Common Common or Private Common or Private Common or Private Station 11 Common Common or Private Common or Private Common or Private Station 12 Common Common or Private Common or Private Common or Private Station 13 Common Common or Private C...

Page 57: ... choice of restricted numbers Use a different worksheet for each set of restrictions You can set as many as five restricted numbers at each telephone Enter the restricted numbers Each restriction can be up to 6 digits long 1st Restriction 2nd Restriction 3rd Restriction 4th Restriction 5th Restriction If you set restrictions at a particular telephone you will most likely also want to store some al...

Page 58: ...t for assistance The problem may be with your installation Make sure that the lines are installed correctly and that line 1 is common on all system telephones The telephone does not show the status of other telephones The cause of this problem may be from outside interference Disconnect line one at the cable terminal If this solves the problem then the interference is coming from the telephone com...

Page 59: ... attempt to repair or modify this equipment Please contact Cortelco for information on obtaining service for this product This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment is ...

Page 60: ...r the warranty period is not extended The original date of purchase continues to apply to your warranty OUT OF WARRANTY REPAIR We will repair this product for a nominal fee after the LIMITED WARRANTY has expired if you send it to us in a complete and undamaged condition The repaired unit will be shipped to you C O D freight collect RETURN FOR REPAIR PACKAGING If you are returning a unit to us for ...

Page 61: ...e with the type of equipment of any particular phone company or the services provided by it CORTELCO DISCLAIMS ANY IMPLIED WARRANTY INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AS OF THE DATE ONE YEAR FROM THE ORIGINAL PURCHASE OF THE PRODUCT CORTELCO ASSUMES NO RESPONSIBILITY FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES THIS WARRANTY GIVES ...

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