Revised: 13/10/2015
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How to Make a Warranty Claim
Coonara, Heatcharm, Arrow and Settler Heaters.
The full Warranty Statement for your heater is contained in the Installation and Operating Instructions
booklet that was provided with the product.
1.
Check the details of the warranty statement
2.
Determine if you think the problem is covered by warranty
3.
Ensure that you have proof of purchase
4.
Contact the retailer that sold you the heater
5.
Advise them of the specific problem
6.
Provide the details that your retailer requests to complete a Warranty Claim Form. This must
include the heater model, serial number and installation compliance certificate, if applicable in
your State.
7.
Your retailer will forward your claim to Shamic Sheetmetal (Aust) Pty Ltd, the manufacturer
of the above heater brands
8.
Shamic will contact you to acknowledge that they have received the claim, if the claim has
been accepted and the next steps involved in fixing the problem
9.
Parts and/or service is provided
10.
Contact your retailer if the problem has not been fixed.
W
ARRANTY
DESIGNATION OF WARRANTOR. This warranty is extended by Shamic Sheetmetal (Aust) Pty. Ltd with respect to
Coonara gas heaters
PRODUCT. This Coonara gas heater is comprised of the heater proper (including components and firebox), fan assembly,
speed control switch, electrical components, gas valves, seals and moving parts. Except where specifically excluded from
coverage hereunder, this warranty covers all components designed.
See exclusions and qualifications below for further information on product coverage.
WARRANTY:
1)
Shamic Sheetmetal (Aust) Pty. Ltd, warrants the firebox and the heat exchanger to be free of defects in materials
and workmanship of a period of five (5) years from the date of purchase.
2)
Shamic Sheetmetal (Aust.) Pty.Ltd., warrants that all other components of the unit to be free of defects in material
and workmanship for a period of two (2) years from date of purchase, excluding door glass and decorative logs.
3)
If this Coonara heater is found to be defective in material or workmanship Shamic will repair or replace such
defects in the Coonara heater at Shamic’s option in accordance with Coonara’s warranty policy during the period
on this warranty. If the defect is found not to meet the Consumer Guarantee requirements and constitutes a major
failure, the purchaser may be able to choose to repair or replace the defective heater or part or obtain a refund.
4)
Exclusions and qualifications. This warranty is subject to the following exclusions and qualifications.
a)
This warranty extends only to the original consumer purchaser, who has purchased the heater from an
authorised Coonara dealer.
b)
This warranty does not apply to, and Coonara assumes no responsibility for any damages that result due
to, installation or operation of the heater not in accordance with both the installation and operation
instructions furnished with the unit.
c)
This warranty does not apply to any heater which has been modified or damaged in shipping or by
improper handling, improper operation, abuse, misuse, accident or unworkmanlike repairs.
