GEMTEQ I/O 8. Maintenance and Fault Finding
8.4
REPAIRS TO GEM80 EQUIPMENT
GEM
80 equipment is repaired by replacement of faulty modules and units. GEM
80 modules are
not considered to be user repairable and any attempt to carry out repairs to modules will
invalidate all warranties and guarantees. Converteam cannot accept responsibility for GEM
80
equipment that has been repaired, other than by Converteam Customer Support Department.
8.5
FAULT FINDING BACK-UP AND MODULE REPAIR SERVICE
To assist the user in the diagnosis and rectification of faults to GEM
80 equipment, the following
services are available from Converteam:
(a) Product Service Centre Customer Support - available to any GEM 80 user.
(b) A 'service contract' scheme for complete GEM 80 systems.
(c) A Normal and Priority Repair Service - available for repair of GEM 80 equipment.
For Customer Support on any aspect of GEM
80 applications, please call:
Product Service Centre Customer Support
Telephone:
+44 (0) 1782 781000
Fax:
+44 (0) 1782 781133
e-mail: [email protected]
Any faulty modules should be returned for repair to:
Product Service Centre – Spares and Repairs Dept,
Converteam
Ltd.,
West
Avenue,
Kidsgrove,
Stoke-on-Trent,
Staffs.,
ST7
1TW
England.
Tel: +44 (0) 1782 781128
Fax: +44 (0) 1782 781133
e-mail:
Faulty modules or units for repair, should be returned in packing which includes antistatic bags
next to the electronic circuitry. Where possible the original packing should be used.
GEMTEQ I/O Technical Manual (T2031En)
Page 8-8
Rev.02 (10/10)
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