Trouble Shooting
49
Problems Related to the Scanning Results
Problem
Possible Causes and Remedies
Not whole image scanned
1.
Check in your scanning application that your size settings are either for Auto detection or correspond to the size of the whole
original.
2.
Check that you are loading the original correctly from the scanner’s right side.
One or more thin vertical lines show up in
the scanned image, but not in the original
drawing.
This is often caused by an unclean glass plate. Even a single spec of dirt in the wrong spot on the glass plate can apply a streak
along your entire scan. To remedy:
1.
Clean your glass plate as described in this users’ guide.
2.
Most dirt on the glass plate is introduced by the documents. Wipe clean the document with a dry lint-free cloth before feeding
the document into the scanner.
3.
If the problem persists after cleaning, start WIDEsystem and calibrate the scanner. The scanner may have memorized dirt
specs and you need to recalibrate after dirt-removal.
4.
If the problem persists after cleaning and calibration –Check the glass plate for scratches. A damaged glass plate should be
replaced. Contact your service provider for information.
5.
A damaged calibration sheet can also cause streaks. Obtain a new sheet and recalibrate the scanner.
