8
PlACIng CAllS on-Hold And SCreened Hold
STAC-VIP has three distinct ways of displaying calls On-Hold
1
On-Hold - A call has been answered and placed On-Hold (either by an operator or
the Auto-Attendant) but no screener has interfaced with the caller yet.
2
Screened Hold - A call has been screened and is ready to go On-Air.
3
Priority Hold - A call has been screened and has been on Screened Hold longer
than any other call. Pressing the Next button will put this call On-Air.
As shown in the Button Color table above, these On-Hold states are shown by differing cadence of
yellow on the lit button.
Calls that have been put On-Hold can be changed to Screened Hold mode by pressing the relevant Hold
button a second time. The line will toggle between On-Hold and Screened Hold mode on subsequent
button presses.
The button used to place calls On-Hold varies with the setting of Dip Switch #8, which chooses whether
the CS is set for STUDIO or SCREENER mode. In STUDIO Mode, the top row of buttons is used for all
On-Hold functions (this is shared with the “to Handset” function). In SCREENER mode, the second row
of buttons is used for the On-Hold function exclusively.
CHAngIng PrIorITy
In some instances, the screener may wish to change the call considered to be the “Priority” call, or
the next call to go On-Air. This can be done by pressing the Change Priority button on the CS. When
this button is pressed, the CS will enter a special Priority Select mode where all lines on Screened Hold
glow white. The current priority call will be flashing white. Choose the new priority call via the top row
of buttons. The CS will exit the special mode and return to normal operation with the new priority call
indicated correctly. Priority Select mode may be canceled by pressing the Change Priority button again.
PuTTIng CAllS on-AIr
Calls can only be put On-Air by control surfaces set for STUDIO mode.
