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TROUBLESHOOTING
ELECTRODE FAULT
When stimulator displays the electrode fault symbol on screen
and a twinkling arrow pointing to the channel where a problem has
been detected, meanwhile, the LED of the corresponding channel
flashes, that means there is an electrode fault happened. In the
example below, the stimulator has detected an error in channel 1.
Electrode Fault Symbol
• Check that electrodes are connected to this channel.
• Check whether the electrodes are old, worn, and/or the contact
is poor: try using new electrodes
• Try using the lead wire on a different channel. If the cable is
still showing a fault, replace it.
Electrode Fault Symbol
STIMULATION NOT PRODUCING USUAL SENSATION
• Check that all the settings are correct and ensure the electrodes are positioned properly.
• Change the positioning of the electrodes slightly.
STIMULATION EFFECT CAUSES DISCOMFORT
• The electrodes are beginning to lose adhesion and no longer provide good contact on the skin.
• The electrodes are worn and need to be replaced.
• Change the positioning of the electrodes slightly
• Use only Compex® approved electrodes
STIMULATOR IS NOT WORKING
• Ensure if the battery of stimulator need for charging.
• Try to restart the stimulator and re-connection the lead wire again
• If despite this the device still does not work, contact customer service provided and
approved by Compex.
If icon showing in above figure pops up during stimulation, which
means low battery, It is no longer possible to use the device.
Recharge it immediately.
NEED FOR RECHARGING
THIS WARRANTY DOES NOT COVER:
Replacement parts or labor furnished by anyone other than the Company, the selling dealer, or a
service technician certified by the Company.
Defects or damage caused by labor furnished by someone other than Company, the selling dealer,
or a certified Company service technician.
Any malfunction or failure in the Product caused by product misuse, including, but not limited to,
the failure to provide reasonable and required maintenance or any use that is inconsistent with
the Product User Manual.
COMPANY SHALL NOT BE LIABLE IN ANY EVENT FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
Some locations do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
To obtain service from Company or the selling dealer under this warranty:
1. A written claim must be made within the warranty period to the Company or the selling
dealer Written claims made to the Company should be sent to:
DJO, LLC 1430 Decision Street Vista, CA 92081-8553 USA
Phone: 1-877-266-7398 (877-COMPEX8)
2. The Product must be returned to the Company or the selling dealer by the owner.
This warranty gives you specific legal rights and you may also have other rights which vary
from location to location.
Any representation or agreement not contained in the warranty shall be void and of no effect.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
WARRANTY
DJO, LLC (“Company”), warrants that the Compex® Wired 3.0 (“Product”) is free of defects in
material and workmanship. This warranty shall remain in effect for two years (24 months)
from the date of original consumer purchase. If this Product fails to function during the two
year warranty period due to a defect in material or workmanship, at the Company’s option, the
Company or the selling dealer will repair or replace this Product without charge within a period
of thirty days from the date on which the Product is returned to the Company or the dealer.
All repairs to the Product must be performed by a service center certified by the Company. Any
modifications or repairs performed by unauthorized centers or groups will void this warranty.
The warranty period for accessories is 60 days. Accessories include Lead Wires, USB charging
cable and Electrodes.
