9-10
Troubleshooting
Writer: Debbie Thomson Saved by: Debbie L. Thomson Saved date: 08/05/97 3:06 PM
Pages: 24 Words: 4414 Template: c:\msoffice\templates\comm.dot
File Name Ch9.doc Part Number 270844-002
Solving Network Problems
continued
Problem
Cause
Solution
Diagnostics reports a
failure.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable is
securely attached to the correct
device.
The cable is attached to the
incorrect connector.
Ensure that the cable is attached to
the correct connector.
There is a problem with the
cable or a device at the other
end of the cable.
Ensure that the cable and device at
the other end are operating correctly.
The network controller is
defective.
Contact your Compaq authorized
service provider.
Network controller interrupt or
memory conflict with an
expansion board.
Run Computer Setup and modify the
network controller memory value.
Diagnostics passes, but
the computer does not
communicate with the
network.
Network drivers are not
loaded, or driver parameters
do not match current
configuration.
Make sure the network drivers are
loaded and that the driver parameters
match the configuration of the
network controller.
The network controller is not
configured for this computer.
Select the Network icon at the Control
Panel.
Network controller interrupt
overlaps the interrupt of an
expansion board.
Run Computer Setup and modify the
network controller memory value.
Network controller
stopped working when an
expansion board was
added to the computer.
Network controller interrupt or
memory conflict with an
expansion board.
Run Computer Setup and modify the
network controller memory value.
The network controller requires
drivers.
Verify that the drivers were not
accidentally deleted when the drivers
for a new expansion board were
installed.
The files containing the
network drivers are corrupted.
Reinstall the network drivers, using
your backup diskettes.
continued
