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CommScope SURFboard SBG8300 User Manual Download Page 36

Chapter 5: Using the Wi-Fi Cable Modem Web Manager

Menu link

Function

Troubleshooting

Provides several options to help you resolve certain problems that may

occur with your SBG8300.

Exit the SBG8300 Web Manager

To log out and close the SBG8300 Web Manager:

■

Click 

Logout

 link located in the upper right corner of the SBG8300 Web Manager screen.

Figure 25: SBG8300 Web Manager logout link

SURFboard

®

 SBG8300 DOCSIS 3.1 Wi-Fi cable modem User Guide STANDARD Revision x.5

36

Summary of Contents for SURFboard SBG8300

Page 1: ...SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 P N 365 095 32542 ...

Page 2: ...e property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited to t...

Page 3: ...ce use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this ...

Page 4: ...airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the wall outlet and disconnect the cables to ...

Page 5: ...g two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee GA...

Page 6: ...cy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use the device prior to turning on the equipment The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment o...

Page 7: ...r residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 7 ...

Page 8: ...ction 19 Set up a Wi Fi network connection using your mobile device 19 Set up a Wi Fi network connection using your client device 21 Quick connect using the Windows task bar 22 Connect using the Windows control panel 24 Test your Wi Fi network connection 27 Chapter 5 Using the Wi Fi Cable Modem Web Manager 29 Start the SBG8300 Web Manager first time login 29 Start the SBG8300 Web Manager 32 SBG830...

Page 9: ...mation 57 View the SBG8300 software version 58 Set up an Ethernet port connection for your data input 58 Reboot the SBG8300 60 Reboot the SBG8300 using the Reset button 60 Reboot the SBG8300 using the Web Manager 61 Restore the SBG8300 default configuration settings 62 Exit the SBG8300 Web Manager 63 Chapter 9 Troubleshooting tips 64 Solutions 64 Front panel LED icons and error conditions 65 Warra...

Page 10: ...tructions for installing and configuring your SBG8300 setting up secure Wi Fi network connections for your network devices and managing your Wi Fi home network configuration In the box Before installing your SBG8300 check that the items listed in the table below are included in the SBG8300 product box If any items are missing please call ARRIS technical support at 1 877 466 8646 for assistance Tab...

Page 11: ...Ethernet cable for each additional Ethernet enabled device System requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 8 1 Windows 7 service pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should still fun...

Page 12: ...tatus description Internet data transmission status Blue on Blue slow blink Blue fast blink Green slow blink Green fast blink Green on Power is connected Acquiring downstream receive channel connection Acquiring upstream send channel connection Acquiring IP addresses SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 12 ...

Page 13: ...nd Clients found but no traffic 5 GHz or dual band Clients with active traffic WPS 5 GHz or dual band No clients found 2 4 GHz band only Clients found but no traffic 2 4 GHz band only Clients with active traffic WPS 2 4 GHz band only CAUTION If all LEDs are blinking blue fast blink a grounding defect was detected Unplug the SBG8300 until the grounding defect can be addressed Rear panel Figure 2 SB...

Page 14: ...ions Green LED is ON Indicates a data transfer rate of one gigabit per second Green LED is Blinking Indicates data traffic is in progress Amber LED is ON Indicates a data transfer rate of less than one gigabit per second Amber LED is Blinking Indicates data traffic is in progress Coaxial cable connector Power port 100 240 VAC Power connector must reflect a 12 VDC 3 0A power adapter Warning To avoi...

Page 15: ...ues To activate your Internet service contact your service provider for assistance When contacting your service provider or ARRIS Technical Support page 11 you may have to provide the following information listed on the SBG8300 labels Wi Fi cable modem Model name SBG8300 Wi Fi cable modem Serial number SN Wi Fi cable modem MAC address HFC MAC SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Gui...

Page 16: ...When contacting your service provider you may need the information listed on the SBG8300 label on the bottom of your SBG8300 Make sure you have the Wi Fi cable modem model name SBG8300 HFC MAD ID and the serial number SN see Wi Fi cable modem label page 14 for more information Choose a location in your home where your computer and Wi Fi cable modem are preferably near existing cable and electrical...

Page 17: ...to a cable wall outlet or RF splitter not included and then connect the other end of the coaxial cable to the Cable connector on the rear of your SBG8300 Use your hand to tighten the connectors to avoid damaging them Proceed with step 2 Connect an Ethernet cable to the fourth Ethernet port on the rear of your SBG8300 Proceed with step 3 2 Connect an Ethernet cable to any available Ethernet port on...

Page 18: ...com activate Spectrum http spectrum net selfinstall 9 After the SBG8300 is provisioned or activated open a web browser such as Internet Explorer Google Chrome Firefox or Safari on your computer 10 Click www surfboard com or type a valid URL in the address bar and then press Enter The ARRIS SURFboard website or your URL of choice should open If the website fails to open please contact your service ...

Page 19: ...ion on your home network Choose one of the following Set up a Wi Fi network connection using your mobile device page 19 Set up a Wi Fi network connection using your client device page 21 Quick connect using the Windows task bar page 22 Connect using the Windows control panel page 24 Set up a Wi Fi network connection using your mobile device The ARRIS SURFboard Manager mobile app is a quick and eas...

Page 20: ...isplays 4 Tap OK The following ARRIS SURFboard Manager window displays Figure 7 ARRIS SURFboard Manager mobile app open screen Note After the download is finished the ARRIS SURFboard Manager mobile app shortcut will be added to your mobile device Home or Apps screen 5 Tap OPEN to launch the SURFboard Manager mobile app The ARRIS SURFboard Manager mobile app opening screens display SURFboard SBG830...

Page 21: ...network name and network password are listed on the SBG8300 Wi Fi cable modem label page 14 Choose one of the options listed below for the client device you are using to set up a Wi Fi network connection on your home network Repeat for each additional device Personal Computer PC Select one of the following Quick connect using the Windows task bar page 22 Connect using the Windows control panel pag...

Page 22: ... log on Your computer must be within range of your Wi Fi network to connect to it 4 Click OK Apple mobile device From the Home screen on your client device 1 Select Settings to open the Wi Fi screen 2 Select Wi Fi to turn it ON Your device will automatically start searching and then list the available Wi Fi networks 3 Select the Wi Fi network name SSID for your home network from the list to connec...

Page 23: ...lt SSID listed on the Wi Fi cable modem label when installing the Wi Fi cable modem and setting up your first Wi Fi network connection You can change the SSID after your network connections are up and running See Change your Wi Fi network name SSID page 41 for more information Figure 11 Sample Wi Fi network connection screen 3 Select Connect automatically to set up your Wi Fi devices to automatica...

Page 24: ...rd page 46 for more information on creating login passwords If you have already changed your Wi Fi network password using the SBG8300 Web Manager enter that password in the Enter the network security key field and then click Next Figure 13 Network connection create network password window Connect using the Windows control panel 1 From the Windows taskbar on your computer click Start button and the...

Page 25: ...4 Setting up a Wi Fi network connection 3 Click Set up a new connection or network under Change your networking settings panel SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 25 ...

Page 26: ...n Figure 15 Set up a connection or network window 4 Click Manually connect to a wireless network and then click Next Figure 16 Manually connect to a wireless window SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 26 ...

Page 27: ...he SBG8300 8 Enter a security code passphrase for your Wi Fi network password in the Security Key field You can use the default WI FI SECURITY KEY listed on the SBG8300 Wi Fi cable modem label or create your own personal network password Note Remember to use a unique combination of letters numbers and special characters to create a more secure password See Change the login password page 46 for mor...

Page 28: ...r such as Internet Explorer Google Chrome Firefox or Safari 4 Type a valid URL such as www surfboard com in the address bar and then press Enter If the website failed to open please contact your service provider or call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 28 ...

Page 29: ...ant to ARRIS The first time you log on to the SBG8300 the Gateway Home Network Wizard opens for you to set up your login password The wizard steps you through setting up your SBG8300 Web Manager login password Wi Fi home network security information and time zone 1 Open a web browser such as Internet Explorer Google Chrome Firefox or Safari on your client device for example a computer or a laptop ...

Page 30: ...required to log in to the SBG8300 Web Manager Write it down and place it in a secure place for future reference and availability if needed Figure 17 SBG8300 Home Network Wizard Step 1 screen 6 Enter the four digit CAPTCHA code in the Type CAPTCHA Here entry box 7 Click NEXT STEP to continue The SBG8300 Home Network Wizard Step 2 screen displays SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User G...

Page 31: ...i Fi network is not secure This network security option allows unauthorized access to your Wi Fi network without a Wi Fi Security Key network password WPA2 PSK AES Wi Fi Protected Access version 2 with Pre Shared Key WPAWPA2 PSK TKIP AES Recommended Wi Fi Protected Access version 2 with Pre Shared Key most compatible 10 Keep or change the current default Wi Fi network password in the Network Passw...

Page 32: ...the Time Zone drop down list 14 Click FINISH Start the SBG8300 Web Manager To open the SBG8300 Web Manager 1 Open a web browser such as Internet Explorer Google Chrome Firefox or Safari on the computer or laptop connected to your SBG8300 2 Type the default LAN IP address 192 168 0 1 in the Address bar and then press Enter to log onto the SBG8300 and open the SBG8300 Web Manager Login screen SURFbo...

Page 33: ...default login password case sensitive or your new password in the Password field Figure 21 SBG8300 Web Manager Login screen 5 Click LOGIN to open the SBG8300 Web Manager The Product Registration window opens Figure 22 SBG8300 Product Registration screen 6 Click Register Ask me later or Stop asking to proceed SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 33 ...

Page 34: ...e your home network for Wi Fi SBG8300 Web Manager menu links The SBG8300 main menu links and related submenu option links are displayed along the left side of the SBG8300 Web Manager screen Click on the main menu link to expand the list of submenu options SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 34 ...

Page 35: ...acks from hackers or viruses Software Displays information related to the SBG8300 software version Hardware Displays status information for the SBG8300 hardware such as the battery status Ethernet connection s and Wi Fi connections Time Allows you to set the time on your SBG8300 based on your selected time zone Wizard Allows you to configure the default network settings on your SBG8300 to set up a...

Page 36: ...ertain problems that may occur with your SBG8300 Exit the SBG8300 Web Manager To log out and close the SBG8300 Web Manager Click Logout link located in the upper right corner of the SBG8300 Web Manager screen Figure 25 SBG8300 Web Manager logout link SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 36 ...

Page 37: ...et up your Wi Fi network 1 If you are not logged on to the Internet open a web browser and log on to the SBG8300 to open the SBG8300 Web Manager See Start the SBG8300 Web Manager first time login page 29 for more information if necessary 2 Click the Gateway menu link and then click the Connection submenu options link 3 Click Wi Fi to open the Gateway Connection Wi Fi screen Figure 26 SBG8300 Wi Fi...

Page 38: ...Fi home network Figure 27 Wi Fi network setup screen 8 Click the Wireless Network Enable or Disable button field to turn ON or OFF Wi Fi on your home network 9 Choose to either keep the default network name SSID Service Set Identifier for your Wi Fi home network in the Network Name SSID field or enter a new network name of your choice Note The Wi Fi network name cannot be the same name as any othe...

Page 39: ...ensitive You can use any combination of uppercase and lowercase letters and numbers Special characters and spaces are not acceptable 13 Select the Show Network Password checkbox to view and confirm your network password 14 Perform one of the following Select the Broadcast Network Name SSID Enabled checkbox to display your SSID as an available Wi Fi network to outside users Deselect the Broadcast N...

Page 40: ... networks for your Wi Fi clients Deselect the AP Isolation checkbox to disable separate virtual networks for your Wi Fi clients Note When AP Isolation is enabled each of your Wi Fi clients will be in its own virtual network and will not be able to communicate with the other Wi Fi clients This may be useful if several guests are using your Wi Fi network 17 Enter the four digit CAPTCHA code displaye...

Page 41: ...network The default SSID listed on the Wi Fi cable modem label is automatically populated in the network configuration screens A list of available Wi Fi networks SSIDs near your home for example neighbors or local businesses will display when you or someone else in your home attempts to establish a Wi Fi network connection For security SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STAN...

Page 42: ...o the SBG8300 to open the SBG8300 Web Manager See Start the SBG8300 Web Manager page 32 for more information if necessary 2 From any SBG8300 Web Manager screen click the Gateway menu link and then click the Connection submenu options link 3 Click Wi Fi under the Connection submenu options to open the Gateway Connection Wi Fi screen Figure 30 SBG8300 change Wi Fi network name SSID screen 4 Click th...

Page 43: ... any combination of uppercase and lowercase letters and numbers Special characters and spaces are not acceptable 8 Select the Show Network Password checkbox to view your network password 9 Enter the four digit CAPTCHA code located in the Type CAPTCHA Here entry box 10 Click SAVE SETTINGS to update your new SSID Set up WPS on your Wi Fi network You can set up the Wi Fi Protected Setup WPS PIN optio...

Page 44: ... WPS Wi Fi networking on your home network using the provided AP PIN number Click the Wi Fi Protected Setup WPS Disable button to turn OFF WPS Wi Fi networking on your home network 6 Do one of the following Click the WPS Pin Method Enable button to turn ON WPS Wi Fi networking Click the WPS Pin Method Disable button to turn OFF WPS Pin connections 7 Enter the WPS Pin number listed in the AP PIN fi...

Page 45: ...g your Wi Fi network 9 Repeat steps 6 through 8 for each additional WPS enabled device that you want to connect to your Wi Fi home network SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 45 ...

Page 46: ...to the SBG8300 Web Manager you will be prompted to change the default login password password You will have the option to either keep the default password or change it recommended Please note that if you do not change the default login password the same message will display every time you log in to the SBG8300 Web Manager Note If you are already logged in to the Web manager start with step 6 to ch...

Page 47: ... Troubleshooting main menu link and then click Change Password Figure 35 SBG8300 Change Password screen 7 Enter the default or current admin password in the Current Password field 8 Enter your new admin password in the New Password field Note Remember passwords are case sensitive and that you can use any combination of the following letters numbers and special characters Letters A through Z upperc...

Page 48: ...Fi home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access to protect the network devices on your home network from hackers viruses and other attacks from the Internet To set the firewall protection level on your SBG8300 1 From any SBG8300 Web Manager screen click the Gateway menu link on the SBG8300 Web Manager screen 2 Click the Firewall sub...

Page 49: ...l IPv4 high security level screen Medium Safer configuration medium security level Figure 38 Firewall IPv4 medium security level screen Low Common security low security level higher risk SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 49 ...

Page 50: ...eywords Set time limitations for computer usage or Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses You can also link each user or client device on your home network to specific rules for login time access and content filtering To set up Parental Control on your home network 1 From any SBG8300 Web Manage...

Page 51: ...urn ON website and keyword blocking Figure 41 Parental Control Managed Sites screen 4 Click ADD button in the Blocked Sites section to open the Add Site to be Blocked screen Figure 42 Add Site to be Blocked screen SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 51 ...

Page 52: ...ports or IP addresses on the Internet behind the firewall on your home or small business network It also allows for remote access to your wireless computer or other client devices The inbound traffic from the Internet such as specific websites or online gaming applications is forwarded to the designated open ports that you set up Note ARRIS recommends that you manually configure the TCP IP setting...

Page 53: ...e type you will be using 6 Select TCP UDP TCP or UDP for the Internet data transmission protocol from the Service Type drop down list 7 Do one of the following Enter the IP address of your local computer that you are setting up for port forwarding in the Server IPv4 Address field Enter the IP address for your local computer that you are setting up for port forwarding in the Server IPv6 Address fie...

Page 54: ...tting and online gaming that may require specific port numbers with bi directional traffic to function properly Note If the SBG8300 firewall is enabled and custom port triggers are set up then you must configure the firewall to allow traffic through those custom ports See Set up firewall protection page 48 for more information To configure Port Triggers 1 From any SBG8300 Web Manager screen click ...

Page 55: ... the ending port number in the Trigger Port To field 9 Enter the starting port number in the Target Port From field 10 Enter the ending port number in the Target Port To field 11 Click ADD to create the port trigger 12 Repeat steps 4 through 11 to create additional port triggers Figure 48 Advanced Add Port Trigger screen Set up the DMZ host Warning The gaming DMZ host is not protected by the SBG83...

Page 56: ...From any SBG8300 Web Manager screen click the Advanced menu link 2 Click DMZ to display the Advanced DMZ screen Figure 49 Advanced DMZ host screen 3 Click the DMZ Enable button to set up the DMZ Host on your home network 4 Enter the last one to three digits from 2 to 254 of the IP address of the computer or gaming device that you are setting up as the DMZ host 5 Click SAVE when you are finished No...

Page 57: ...ormation for your SBG8300 This information may be helpful if you contact ARRIS Comcast or Cox for technical assistance To open the SBG8300 Hardware screen 1 From any SBG8300 Web Manager screen click the Gateway menu link 2 Click Hardware from the Gateway submenu links and then click System Hardware from the Hardware submenu options to display the Gateway System Hardware screen Figure 50 SBG8300 Sy...

Page 58: ...from the Gateway submenu links to display the Gateway Software screen Figure 51 SBG8300 hardware information screen Set up an Ethernet port connection for your data input If you have installed your SBG8300 using an Ethernet port for your data input perform the following to activate the Ethernet port To open the Gateway hardware Ethernet screen 1 From any SBG8300 Web manager screen click the Connec...

Page 59: ...ice with an Ethernet connection from the modem device to the SBG8300 Ethernet port 4 From any SBG8300 Web manager screen click the Gateway menu link 1 Click Software from the Gateway submenu links to display the Gateway Software screen 2 Click Ethernet from the Hardware submenu links Figure 53 SBG8300 Gateway Hardware Ethernet screen 3 Click the Enable button in the LAN Ethernet Port 4 box SURFboa...

Page 60: ...G8300 using the Reset button page 60 OR Reboot the SBG8300 using the Web Manager page 61 Reboot the SBG8300 using the Reset button To reboot or restart your SBG8300 using the Reset button 1 Insert the end of a paper clip or other small object with a narrow tip into the indented Reset button opening on the rear of your SBG8300 SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revis...

Page 61: ...word will be deleted and replaced with the factory default configuration 3 Remove the paper clip or small object from the Reset opening Reboot the SBG8300 using the Web Manager To reboot or restart your SBG8300 using the SBG8300 Web Manager 1 From any SBG8300 Web Manager screen click the Troubleshooting menu link 2 Click Reset Restore Gateway from the Troubleshooting submenu links Figure 56 SBG830...

Page 62: ...r the configuration settings are restored the SBG8300 will automatically reboot and you will have to log in using the default user name admin and password password To open the Reset Restore Gateway screen 1 From any SBG8300 Web Manager screen click the Troubleshooting menu link 2 Click Reset Restore Gateway from the Troubleshooting submenu links to display the Troubleshooting Reset Restore Gateway...

Page 63: ... Operation in Progress for restarting the Wi Fi radios message displays Exit the SBG8300 Web Manager To log out and close the SBG8300 Web Manager Click the Logout link located in the upper right corner of the SBG8300 Web Manager screen Figure 60 SBG8300 Web Manager logout link SURFboard SBG8300 DOCSIS 3 1 Wi Fi cable modem User Guide STANDARD Revision x 5 63 ...

Page 64: ...dem and computer If you have cable television service check your television to ensure your cable service is operating properly If none of the above solutions resolves the problem contact your service provider or call ARRIS Technical Support at 1 877 466 8646 for assistance Cannot Access the Internet Check that all cable and power connections on your Wi Fi cable modem and computer are properly conn...

Page 65: ...g Startup If During Normal Operation OFF BLINKING Wi Fi cable modem is not properly plugged into the electrical wall outlet IP registration is unsuccessful Wi Fi cable modem is unplugged IP registration is lost OFF SLOW BLINK LED is disabled not working Green No clients found 5 GHz or dual band Blue No clients found 2 4 GHz band only LED is disabled not working SURFboard SBG8300 DOCSIS 3 1 Wi Fi c...

Page 66: ...duct directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Info...

Page 67: ...her person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ...

Page 68: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA www commscope com ...

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