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GCA70250

Attendant Manual

August, 03

Comdial

25

2.7 Receiving Subdued Off-Hook Voice

Announcements (SOHVA)

2.7.1 HANDLING AN INCOMING SOHVA

This feature allows an intercom caller to break into your call by
making an announcement through your handset receiver. With
SOHVA, the announcement is delivered and responded to in a
subdued manner that prevents the distant party from hearing either
the announcement or the response. A tone alert precedes the
announcement and is delivered to the handset receiver of the tele-
phone ahead of the announcement.

You can respond to the announcement in a verbal or non-verbal
manner. You deliver a verbal response by pressing and holding the
MUTE button or appropriate interactive button and speaking into the
handset.

• To respond to a SOHVA

verbally,

1. SELECT AND HOLD REPLY.
2. SPEAK into handset. Distant party

cannot hear your response.

3. RELEASE REPLY after response is

complete to return to distant party.

Incoming SOHVA

J Doe Ext 321 Calling

BLOCK

MSG

REPLY

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Summary of Contents for DXP Digital Communications System

Page 1: ...GCA70250 09 06 03 Printed in U S A DXP DXP Plus and FX Series Digital Communications Systems Attendant Manual ...

Page 2: ...omdial dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without pr...

Page 3: ...15 2 2 Answering Intercom Calls 16 2 3 Night Transferred Calls Line Answer From Any Station 17 2 4 Holding Calls 18 2 4 1 Exclusive Hold 19 2 4 2 Hold Recalls 20 2 4 3 Directed Hold 21 2 5 Monitored Stations 22 2 6 Call Pickup 23 2 6 1 Group Call Pickup 23 2 6 2 Directed Call Pickup 23 2 7 Receiving Subdued Off Hook Voice Announcements SOHVA 25 2 7 1 Handling an Incoming SOHVA 25 2 7 2 Blocking a ...

Page 4: ...uiry 42 3 10 Executive Override 43 4 Advanced Call Handling 45 4 1 Waiting For A Line Queuing 45 4 2 Conferencing 46 4 3 Call Forwarding 48 4 4 Call Forward Outside System CFOS 50 4 5 Call Parking 52 4 5 1 Parking a Call 52 4 5 2 Handling Park Recalls 53 4 6 Call Transferring 54 4 6 1 Screened Call Transfers 54 4 6 2 Unscreened Call Transfers 55 4 7 Other Call Transferring Options 56 4 7 1 Hot Tra...

Page 5: ...lt Volume Control 96 7 12 Automatic Set Relocation 97 7 13 Service Observing Monitoring A Conversation Between Two Telephones 97 7 14 Switching The Dialing Mode Between Pulse And Tone 98 7 15 IMIST Module 98 8 Attendant Features 101 8 1 LCD Messages 101 8 1 1 LCD Message Examples 102 8 2 Station Enabling and Disabling 104 8 3 Telephone Line Enabling and Disabling 104 8 4 Mark Problem Line 105 8 5 ...

Page 6: ...endant Buttons 120 8 15 System Clock 122 8 16 System Status Log 123 8 17 DSS BLF Console Operation 124 8 17 1 Accessing The Button Levels 126 Appendix A Feature Access Codes 127 Appendix B Display Abbreviations 131 Appendix C Speakerphone Characteristics 137 Appendix D Glossary 141 Appendix E Feature Networking Support 151 Index 159 ...

Page 7: ... your speakerphone 1 Getting Started Basic Operation The basic operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus and FX Series systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programm...

Page 8: ...rtment within the system In addition to call control the attendant controls system wide operating features such as night transfer of ringing and the system clock Additionally the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users The system provides two fixed attendant positions at default stations 1 and ...

Page 9: ...e system or a system to system network System to system net working connects several DXP DXP Plus FXS FXT and FXII systems together in an arrangement that allows unified communica tions through the system For a complete list of features and their properties see Appendix E Feature Networking Support ...

Page 10: ...iv Comdial August 03 Notes ...

Page 11: ...tions Your Speakerphone s Buttons Your Speakerphone s Display Lights Understanding What the Rings Mean After setting up your individual station you are ready to begin your duties as the system attendant Chapter 8 Attendant Features con tains instructions on station and line enabling station naming and other system level actions that you should accomplish to effectively begin operation of your Comd...

Page 12: ...ing systems and other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its l...

Page 13: ... in an area that is free from the danger of spills 1 1 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired 5 SELECT PREV to return to main display 6...

Page 14: ...ated close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose ring tone in display a new tone will sound at each up or down press 5 SELECT PREV to return to main display 6 PRESS SPEAKER to end Selecting the Ring Tone ...

Page 15: ...and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in speaker volume that you desire 3 LIFT handset 4 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in handset volume that you desire Note If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your statio...

Page 16: ...ct your system to the local exchange When you hear outside ringing single long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR PRESS other line button to sel...

Page 17: ...eeps you apprized of the status of your telephone Provides programming prompts Auxiliary Jack available only on Impact 8024S and Impact SCS Models Allows you to connect a headset an external amplified ringer a tape recorder or an external paging amplifier to your telephone Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone s...

Page 18: ...Getting Started 8 Comdial August 03 Impact 8024S LCD Speakerphone Impact SCS 8312S LCD Speakerphone ...

Page 19: ...es however are not programmable Intercom Button INTERCOM Selects an intercom line Allows you to initiate many of the telephone s features Mute Button MUTE Keeps the person on the line from hearing your conversation Reply to a Subdued Off Hook Voice Announcement SOHVA Programmable Buttons also known as Direct Station Select Busy Lamp Field DSS BLF Buttons Allow you to store numbers for automatic di...

Page 20: ...vate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming Activates group listening feature Tap Button TAP Recalls dial tone or generates a hookflash Retrieves held calls or las...

Page 21: ...GCA70250 Attendant Manual August 03 Comdial 11 Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset and group listening mode Impact 8012S LCD Speakerphone ...

Page 22: ...teady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering green your line has recalle...

Page 23: ... quick flash you are using your intercom Winking red an LCD message is set on your telephone for others to receive when calling Flashing red someone is calling your extension Fluttering red auto redial is in use or system is in night mode NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF buttons Ens...

Page 24: ...nd music is turned on Telephone Speaker Dialpad Handset Programmable Buttons Speaker Button Microphone Opening Intercom Button SCS02 LCD Alphanumeric Display Interactive Buttons NOT programmable Shift Button Mute Button Hold Button Message Waiting Light TAP Button Transfer Conference Button R Volume Up Volume Down Connectors On Bottom Of Telephone Optional IMIST Module Handset Headset Optional Con...

Page 25: ...D information that your station is programmed to receive When you hear outside ringing long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button AND SPEAK toward tele phone 2 For privacy LIFT handset 3 Select DND if you do not wish to answer the call at this time When you hear outside ringing long bursts and observe a red flashing light 1 PRESS flashing line bu...

Page 26: ...answer the call at this time When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired In a voice first setting a short tone is followed by the caller s voice heard on the speaker As with an incoming outside call the LCD screen displays caller ID information and your other options for answering the call When your system i...

Page 27: ...e in the system if a user dials the proper code If your telephone rings 1 PRESS the line button with flashing light 2 LIFT the handset to talk The installer can assign one or more of the four system relays to track the ring signal on any or all lines that he or she assigns to them The installer can arrange for the tracked ringing to be during the direct delayed day 1 day 2 or night ringing modes T...

Page 28: ...ther an exclusive or non exclusive manner With a regular or non exclusive hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line To place a call on hold non exclusive PRESS HOLD The light above your line button begins to blink To retrieve a held call 1 PRESS line button of the held call with winking green light OR PRESS T...

Page 29: ...o the timed hold recall time out feature After time out audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold con dition The installer enables or disables exclusive hold as a class of service feature To place a call on exclusive hold PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking green light OR PRESS TAP 2 SPEAK tow...

Page 30: ...will revert to manual hold after the hold recall period Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line or you can use group or directed call pickup buttons GPKUP or DPKUP If a held line is recalling choose one of the following 1 PRESS HOLD station button OR SELECT HOLD interactive button to place the call on hold at your sta tion an...

Page 31: ...TERCOM or TRNS CNF if intercom call 3 DIAL 90 4 DIAL extension number of station to receive held call To retrieve a held call at another station 1 Press INTERCOM 2 DIAL 90 3 DIAL extension number of station that is holding the call 4 ANSWER call Often you will have more than one call on hold at your station You know you can retrieve the last call placed on hold simply by pressing TAP however if yo...

Page 32: ...ey can press it to show the busy idle state of just the per sonal intercom number of the monitored telephone When the station monitoring feature is on the status light shows activity status idle ringing busy and hold of the monitored tele phone To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle Flashing if enabled S...

Page 33: ...oup If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired 2 6 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s e...

Page 34: ...r outside your group using that button For a discussion on using a DSS BLF button to answer an incoming call see Monitored Stations section on page 95 Your Station Ringing Station If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone DIAL 4 extension code If you have programmed a DSS BLF button for the ringing telephone PRESS flashing DSS BLF button Answerin...

Page 35: ...nnouncement or the response A tone alert precedes the announcement and is delivered to the handset receiver of the tele phone ahead of the announcement You can respond to the announcement in a verbal or non verbal manner You deliver a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset To respond to a SOHVA verbally 1 SELECT AND H...

Page 36: ...a SOHVA nonverbally through Response Messaging 1 SELECT MSG 2 SELECT HAVE HOLD OR TAKE MSG Message appears in the dis play of the telephone making the SOHVA 3 CONTINUE your current call with distant party SOHVA caller is automatically disconnected from your telephone NOTE A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA S12 Calling HVHL...

Page 37: ...Announce Block See Voice Announce Blocking section on page 29 for more information To respond to a SOHVA by blocking SELECT BLOCK when you hear SOHVA tone SOHVA call is disconnected Your Station SOHVA Delivering Station INCOMING SOHVA VERBAL NONVERBAL BLOCK SOHVA RESPONSES Press and Hold MUTE While Speaking Select MSGAnd Choose Message To Deliver Select BLOCK To Disconnect Answering aa SOHVA ...

Page 38: ...oes not ring at a DND station and the system sends a fast busy signal to the caller to distin guish the DND condition from a standard busy line No paging announcements are received on the DND station Even though your station is in the DND mode you can still make outgoing calls and access other features To enable DND proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until NDN option appears 3 SELEC...

Page 39: ...ature available you can prevent voice announcements such as voice first intercom calls from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and denies access in response to attempted SOHVAs To block all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT ON to block 5 PRESS SPEAKER to end ...

Page 40: ...ing 1 SELECT the programmed CALLER ID button on your telephone Your LCD will display the calling number date and time the call came in The most recent call appears first in the list 2 SELECT the programmed CALLER ID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue SELECT the pro grammed SAVED NUMBER REDIAL b...

Page 41: ...anually 1 PRESS INTERCOM 2 DIAL 9 OR other line button to select line See Line Groups section on page 75 for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 PRESS SP...

Page 42: ...ne will ring To tone call automatically PRESS DSS BLF button called telephone will ring Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again Note The following instructions assume a voice first default set ti...

Page 43: ... 03 Comdial 33 To voice announce manually 1 PRESS INTERCOM 2 DIAL extension number 3 SPEAK your announcement To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement Calling J Smith CALLBK MSG Ringing Intercom ...

Page 44: ...o automatically dial a speed dial number stored at one of the pro grammable buttons on your station choose one of the following 1 PRESS programmed speed dial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed speed dial button to choose num ber stored as second choice at that button To speed dial a personal speed dial number stored at the dial pad ...

Page 45: ... speaker 3 4 2 REDIAL PROGRAMMING STORING NUMBERS When you use last number redial you will overwrite the temporary system saved number with subsequent dialing activity However you can also permanently save a number that remains available until you overwrite it by saving a different number at the same storage location Non programmed buttons at multiline telephones are available for you to dynamical...

Page 46: ... save them while on a call which is useful should the distant party tell you of a number to call and you wish to save that number for later redial To store a number while you are on a call 1 PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it ov...

Page 47: ...till available 2 SELECT SOHVA AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for reply either verbal or LCD reply The receiving station can respond to the announcement in ...

Page 48: ...diately hangs up When the station you called becomes available your telephone will ring with five short tone bursts When the busy station becomes idle the system rings your station and starts a timer You must take it off hook as soon as it rings and as soon as you do the camped on telephone rings When you hear five short tone bursts PRESS INTERCOM The other telephone will start ringing To cancel t...

Page 49: ...ring your telephone when any activity is initiated at that station To camp on at a station for which you hear ringing but receive no answer SELECT CALLBK Callback will occur after any activity is ini tiated at dialed station To cancel the camp on condition 1 PRESS INTERCOM AND DIAL 6 2 HANG UP OR PRESS SPEAKER to end 3 7 2 CALL WAITING Camping On Busy Station Wait For An Answer If the telephone yo...

Page 50: ...end To answer a call waiting tone if you receive one while on a call 1 HEAR short tone burst in receiver 2 PLACE current call on hold OR complete call AND HANG UP waiting call will ring at your telephone 3 LIFT handset to answer call 1 2 3 4 5 6 7 8 9 0 Your Station Idle Station Busy Station To Wait For Callback Select CALLBACK and Disconnect To Send Call Waiting Tone Dial 6 and Wait For Reply To ...

Page 51: ... feature See the programming section of this user s guide for details Your installer can arrange your system with an external paging unit that you access by pressing a line button or by dialing a special code This unit sounds the voice announcement over an external speaker unit Check with your system administrator for specific information on how to operate with such an arrangement To send a paging...

Page 52: ...EAD the displayed information display will hold for few seconds before the telephone returns to idle 3 9 2 STATUS OF BUSY LINES AND STATIONS BUSY DSS BLF BUTTON INQUIRY This feature provides you with a means to identify both a station that is busy on a line and the line on which the station is busy The system presents the identified line or station information on the user s tele phone display for ...

Page 53: ...e at your telephone If the feature is not enabled an error tone sounds and screen options remains displayed Conditions for executive override are as follows Calling station has class of service that enables busy override Calling station is switched to override voice path Called party may respond and will be heard by calling station and outside party When the calling party dials the override code t...

Page 54: ... hear several tone bursts 3 JOIN in progress call To override a Do Not Disturb condition at another station 1 PRESS OVER to disable the Do Not Disturb condition at the called station 2 SPEAK your announcement if in voice first mode OR HEAR ring back tone if in tone first mode Note This action disables DND condition at the other telephone until DND is reset ...

Page 55: ...p access code see Line Group Access code table on page 75 for your system s codes 3 HEAR busy tone 4 DIAL 6 If you have line appearance for a particular line and wish to queue for it 1 OBSERVE the busy status light LED 2 PRESS INTERCOM 3 DIAL 6 4 PRESS line button 5 When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call...

Page 56: ...nd intercom parties 1 MAKE first call 2 SELECT CONF Call is placed on hold automatically 3 SELECT next line AND MAKE next call 4 SELECT CONF to establish confer ence 5 PRESS TRNS CNF button to add more parties To continue conversation on remaining line after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line button of the remaining party To retrieve a line from hold a...

Page 57: ... remain lighted and in use until one or both out side parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered To rejoin an unsupervised conference between two outside lines PRESS TAP or DSS BLF button of one of the conferencing stations Managing a Conference Call Other Station Other Station Your Statio...

Page 58: ... to end the current call before the incoming call is forwarded For each internal call received while call forward is enabled your telephone sounds a ring reminder short tone burst to remind you that your calls are being forwarded To forward your calls 1 SELECT OPTIONS 2 SELECT NEXT until the CFWD option appears 3 SELECT CFWD 4 SELECT SET 5 Choose one of the following call for warding options SELEC...

Page 59: ... your telephone has a call forward button available at a pro grammable button location that includes an associated light the light turns on when you press the button If a telephone has an LCD display it shows a call forward message along with the extension number or name of the station receiving the forwarded calls FWD to J Doe Ext 321 MON 24 12 35 Call Forwarding Active Caller Your Station Forwar...

Page 60: ...ou select the outbound line or line group in any of the normal line selections methods You also designate the forward destination by dialing the number or pressing a speed dial button If you do not make a line and destination choice the system uses the most recently used selections The Call Forward Outside System CFOS feature also includes for warding outside of the system for direct and transferr...

Page 61: ...ously selected line remain in effect If you want to change the destination you must enter something for the outbound line 9 SELECT forward destination dial number press speed dial button or do nothing and let previously selected destination remain in effect 10 PRESS SPEAKER to end display shows CFOS To deactivate CFOS choose one of the following 1 SELECT CFOS interactive button OR 2 PRESS INTERCOM...

Page 62: ...that it can be answered from any station even though it may not have a line appearance for the call You accomplish this by placing the call in one of many park orbits where the call remains until it is answered Those calls that you can park include intercom calls outside calls and conference calls You park calls in predefined zones and then retrieve them by dialing an intercom feature code or by p...

Page 63: ... The call will then connect to your station To place a park recall on hold at your station SELECT HOLD After the call remains on hold for a period of time it rings back to your tele phone as a hold recall To re park a park recall and restart the park timer 1 ANSWER RETRIEVE call 2 SELECT PARK the system places the call back in its original park orbit where it remains until it is answered or recall...

Page 64: ...on for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the trans ferred call after you hang up If the intercom party is busy take one ...

Page 65: ...ation where it rings if that station is idle or automatically camps on and awaits an answer if that station is busy To transfer an unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CNF call is automati cally placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR...

Page 66: ...ce you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call To make a hot transfer to another telephone in the system 1 ANSWER call 2 PRESS TRNS CNF the system automatically places the call on hold 3 DIAL extension number of telephone to receive the transfer OR PRESS DSS BLF button for ...

Page 67: ...thod on your tele phone you can deliver an automatic transfer of an incoming line call without pressing the TRNS CNF button To do a quick screened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 When party at transfer location answers ANNOUNCE call 4 HANG UP SELECT RELEASE OR PRESS SPEAKER button ...

Page 68: ...g 2 short bursts Expected trans fers that need no introduction Hot Transfer 1 Press TRNS CNF 2 Dial Extension 3 Announce Call 4 Press TRNS CNF 5 Disconnect Transfer introduc tion followed directly by the incoming call Personnel who must receive speakerphone calls in a hands free mode Quick Transfer with intro 1 Dial Extension 2 Announce call 3 Disconnect Normal intercom ringing 2 short bursts Norm...

Page 69: ...l and activates the call forward button the system will immediately forward the call once the line rings You must first program a CALL FORWARD button using the instruc tions on page 70 to make call diverting available To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL 55 3 DIAL extension number of station to receive diverted call To divert calls to the designated station 1 H...

Page 70: ...Advanced Call Handling 60 Comdial August 03 Notes ...

Page 71: ... on a message from your telephone 1 PRESS INTERCOM AND DIAL 02 2 DIAL the desired code number from your message list 01 30 on the next page OR PRESS HOLD button to scroll through the available messages AND DIAL to select For a Back At message dial the code for time numbers and colon from dialing codes table For example DIAL 00 01 29 04 05 for the time 01 45 For a Call message dial code for telepho...

Page 72: ...09 3 03 0 00 4 04 space 12 5 05 15 6 06 29 7 07 LCD MESSAGE LIST Write the attendant supplied messages here Dial Code Message 01 Back at default message 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 15 16 ...

Page 73: ...staller can program one station as the central message desk and arrange it for exclusive message waiting control The central message desk user can control message waiting lights and deliver messages to and from all other stations in the system The installer can also provide a programmable button for placing and retrieving message waiting calls Single line telephones only utilize central message de...

Page 74: ...d The message waiting light of called station will flash You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 HEAR the busy tone AND REMAIN on the line 2 SELECT MSG 3 HANG UP To turn off the message waiting light at a busy or idle station 1 PRESS INTERCOM 2 DIAL 3 3 DIAL extension number OR PRESS DSS BLF button of station that was alert...

Page 75: ...ounce calls or intercom calls using the attendant prepared response mes sages see page 60 for attendant prepared messages A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previously select each time it is pressed To send an LCD message when yo...

Page 76: ...ice announcement in your handset or headset 2 PRESS the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone 3 If a scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button AND DIAL when your dis play shows the message you wish to send For instructions on storing a RESPONSE MESSAGE button see page 73 ...

Page 77: ...SS programmable button to choose DSS BLF button location 5 DIAL extension number 6 REPEAT the previous steps OR SELECT EXIT 7 PRESS SPEAKER to end Note Storing DSS numbers at button locations will overwrite any previously stored numbers Enter Ext EXIT Designating an Extension CAUTION Do not attempt to program interactive buttons doing so can cause the system to make features unavailable If you ina...

Page 78: ...oceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until SDIAL option appears 3 SELECT SDIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SHIFT first The Federal Communications Commission FCC requires that when pro gramming emergency numbers and or making test calls...

Page 79: ...e number 8 REPEAT previous steps until all numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to end Note You may need a pause between numbers to compensate for differences in response time between your system and the host sys tem ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host sys tem that needs a hookflash to access a feature press T...

Page 80: ... option appears 3 SELECT SDIAL to choose speed dial programming 4 PRESS programmable button OR dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SHIFT first 5 PRESS INTERCOM when prompted to preselect line 6 DIAL access code associated with feature 7 SELECT SAVE to store the number 8 REPEAT previous steps until all numbers are sto...

Page 81: ... fill in the identification strips on your tele phone as well as these tables Speed Dial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 10 ...

Page 82: ...rough the auxiliary jack Call Forward Button CFWD allows you to forward all of your calls to another telephone Camp On With Automatic Call Back CAMP allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on...

Page 83: ...ones which share a line appearance for current call to join Saved Number Redial Button SAVE redials the last number saved Voice Announce Block Button VAB blocks voice announce ments Programming of the feature access buttons may require several selec tions involving many LCD screens If you are not familiar with an abbreviation consult Appendix B Display Abbreviations on page 127 To create a feature...

Page 84: ...ular events or occa sional events To set a reminder alert at your telephone 1 SELECT OPTIONS 2 SELECT NEXT until the ALERT option appears 3 SELECT ALERT 4 SELECT 1 OR 2 to select available alert designation if you have already programmed an alert for 1 select 2 to set a second alert condition 5 SELECT ON SELECT OFF to turn off an alert that has already been set 6 DIAL reminder time using the num b...

Page 85: ...the same time the following day 6 6 Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer To store a scrolling RESPONSE MESSAGE button proceed as follows us...

Page 86: ...1 PRESS INTERCOM 2 DIAL 6 3 PRESS programmable button for RESPONSE MESSAGE button location 4 DIAL message number 01 30 from list of messages 5 DIAL to save programming 6 PRESS SPEAKER to end 7 LABEL button location Note Programmed messages available for use are created by the system attendant and listed in a table on page 60 ...

Page 87: ...group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desired number 5 LIFT handset to talk 7 2 Automatic Redial With this feature the system automatically redials a busy or unan swered outside call Once you activate automatic redial the station selects the line automatically dials the number and waits for a response It dials and then waits 30 seconds for an...

Page 88: ...The system repeatedly dials the num ber until you cancel the feature or the system has dialed the number a pre programmed number of times deter mined by your system installer 3 The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing 4 IF your installer has enabled answer supervision on your line the sys tem automatically cancels automatic redialing and turns the AUT...

Page 89: ...a number SELECT ARDL or the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed 2 CHOOSE from one of the following SELECT REMOVE to remove the number from the redial queue SELECT NEXT to scroll to the next number in the queue SELECT EXI...

Page 90: ...r assigned to your personal intercom number you can receive messages that someone else sends you The system automatically installs the Tracker pager for your use however you can disable it when you do not wish to receive paged messages and when you leave at the end of your day Of course if you do disable your Tracker pager at the end of your day be sure to enable it at the beginning of your next d...

Page 91: ...tation does not answer or is busy SELECT TRACK 4 HEAR confirmation beep Tracker page accepted OR HEAR busy tone Tracker page not accepted 5 PRESS SPEAKER button to end To retrieve a call that you parked using the Tracker option 1 PRESS HOLD button to scroll your held calls display shows PAGE and extension number of each parked call 2 PRESS TAP to retrieve the displayed parked call If you receive a...

Page 92: ... intercom numbers and are assigned to you by your installer when he or she programs the system If you use your DISA access to make a call through the system and out on an outside line the system applies all the toll restriction and automatic route selection to the call that the installer has programmed for the line that you are using If you dial an incorrect authorization code or the system is bus...

Page 93: ...le or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unac counted for access or use To make a DISA call to an intercom number 1 DIAL number for DISA line listen for voice prompt if available 2 DIAL extension nu...

Page 94: ...lable To DISA Callers Default Dialing Code Account code entry 04 Automatic route selection access 9 Call waiting on busy 6 Do not disturb override 03 Intercom dialing call announcing Extension number Message wait off 3 Message waiting set 3 Personal speed dial 01 System speed dial 01 Tracker access retrieval 8 8 Trunk group access Line group access code Zone paging Zone paging code You must have a...

Page 95: ...ntifies in the display and will activate only one device at any time The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset The recorder mode allows you to send your voice and that of the distant party to a tape recorder The ringer mode allows an external speaker to sound the...

Page 96: ...pager mode allows an external paging device to sound all voice announcements all call zone paging voice announced intercom calls sent to your telephone Connectors on Bottom of Telephone Auxiliary Jack Line Cord Handset Auxiliary Jack Location ...

Page 97: ...e pager ARECD to choose recorder ARING to choose external ringer HDSET to choose headset 6 PRESS blank programmable button location to serve as enable disable button for the feature you ve selected 7 RETURN to previous steps to add another device OR SELECT SPEAKER to quit To enable an auxiliary mode SELECT enable disable button to enable mode Light associated with button turns on and display denot...

Page 98: ...The installer can arrange for the system to verify that the user entered an account code and to sound an error tone if an invalid account code is entered He or she may program the system to prompt station users to enter account codes for incoming calls and or out going calls if desired Account codes may be from three to 16 digits in length as set by class of service programming The system will ver...

Page 99: ...exception numbers on any telephone in the system This means that you will not be limited by features that are available to the particular telephone that you happen to be using Authorization codes are associated with your personal intercom number and are assigned to you by your installer when he or she pro grams the system When you enter your assigned authorization code at any system telephone the ...

Page 100: ...o place calls transfer calls and set up conference calls differ slightly from other types of connections These procedures are described in this section To make a call on an E M tie line 1 DIAL the E M access code that was assigned by the installer OR IF your system has been configured by the installer to use Automatic Route Selection ARS DIAL the ARS access code 9 by default 2 WAIT until you hear ...

Page 101: ...SS TAP button to rejoin the transferred call 7 After rejoining the conference PRESS to place the call on hold again creating another unattended conference OR HANG UP to ter minate the call If one of the parties does not hang up or you have not terminated the call the call will return to you when the line to line connection timer expires To set up a conference call on an E M tie line 1 MAKE first c...

Page 102: ...feature provides an index of names for you to search through When you select a name in the index the system will automatically dial that person s extension number To use Dial By Name 1 SELECT OPTIONS to enter the dial by name menu 2 SELECT INT button for intercom calling OR SELECT EXT for speed dial calling Note If all the conference circuits are busy you will not be able to add a party to the con...

Page 103: ...IF the display says NO MATCH SELECT BACK to return to previ ous screen OR ENTER new digits to search for a new name 7 9 Background Music If the telephone system supplies background music you can turn it on at your LCD speakerphone while on hook and idle The system auto matically turns background music off during calls and voice announcements To turn the music on 1 SELECT OPTIONS 2 SELECT NEXT unti...

Page 104: ...ur ringer loudness levels plus an off position Set these levels as follows While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerpho...

Page 105: ... call and in the group listening mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire There are eight background music loudness levels To set the level While background music is on at your station PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire This level remains set for background music until you change it again even if you turn ...

Page 106: ...ntrol You can set a permanent loudness level for any volume control setting The level will remain at this volume referred to as the default setting until you change the setting To set a permanent speaker headset handset or group listening loudness for all future calls 1 PRESS INTERCOM 2 ACTIVATE speaker headset handset or group listen mode to be affected 3 While in that mode PRESS VOLUME UP or VOL...

Page 107: ...umed the fea tures from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the light is still flashing your telephone immediately assumes the features from the new location 7 13 Service Observing Monitoring A Conversation Between Two Telephones If your...

Page 108: ...nd bank by telephone tones you can convert to tone dialing mode while dialing The system will switch back to pulse dialing when you end your call You can store a as part of a speed dial number to cause an auto matic switch from pulse to tone where needed in a number sequence To convert to tone dialing at any time during dialing or while on an active call DIAL 7 15 IMIST Module Impact SCS 8324F 832...

Page 109: ...d If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for complete details On an FX system the speakerphone and IMIST module can function simultaneously and the IMIST module has its own extension number Note The IMIST module does not provide voltage to light a mes sage waiting...

Page 110: ...Other Features 100 Comdial August 03 Notes ...

Page 111: ...ystem users for their reference To store the LCD messages proceed as follows 1 WRITE your messages on the chart on page 99 each message can have up to 16 characters 2 USE the letter code table on page 98 to assign a number to each char acter AND WRITE these numbers on page 98 on the chart line beside the characters in your message 3 PRESS INTERCOM 4 DIAL 0 12 5 DIAL a message location number 01 to...

Page 112: ...GE T A K E M E S S A G E 81 21 52 32 12 61 32 73 73 21 41 32 Letter Code Table for LCD Messages Character Code Character Code Character Code Character Code A 21 S 73 j 54 SPACE 12 B 22 T 81 k 55 17 C 23 U 82 l 56 18 D 31 V 83 m 64 19 E 32 W 91 n 65 27 F 33 X 92 o 66 28 G 41 Y 93 p 74 29 H 42 Z 13 q 14 1 01 I 43 a 24 r 75 2 02 J 51 b 25 s 76 3 03 K 52 c 26 t 84 4 04 L 53 d 34 u 85 5 05 M 61 e 35 v ...

Page 113: ...103 LCD Message List indicates default message Msg Message Text Letter Codes max 16 characters 01 Back At 02 Call 03 Ask Them to Hold 04 Take a Message 05 I Will Call Back 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 ...

Page 114: ...speakerphone displays a to indicate it is disabled 5 PRESS SPEAKER to end To re enable station REPEAT the previous procedure 8 3 Telephone Line Enabling and Disabling You can disable a line and make it unavailable for system use if it becomes unusable for some reason To disable a line 1 PRESS INTERCOM 2 DIAL 0 32 3 DIAL code as follows to choose line DIAL 1 to 99 for lines 1 99 DIAL 100 to 128 for...

Page 115: ...nstaller designated code 8 5 Message Waiting Enabling or Disabling You can enable or disable the message waiting feature that was assigned to a user through their class of service COS programming Disable a user s message waiting feature 1 PRESS INTERCOM 2 DIAL 0 41 7 3 DIAL the user s COS number 4 DIAL to disable the user s message waiting feature 5 PRESS SPEAKER to end To re enable the message wa...

Page 116: ... the installer a second line showing the personal intercom number of the calling station is also displayed Name the system telephones as follows 1 USE letter code table page 98 to compose names for all telephones requiring them up to seven letters per name are allowed and record the names on the station name record page 103 2 PRESS INTERCOM 3 DIAL 0 53 4 SELECT telephone to be named by dialing the...

Page 117: ...GCA70250 Attendant Manual August 03 Comdial 107 Station Name Record Sheet Copy this sheet if you need more record space Ext Station Name Letter Codes Sample 73 24 64 74 56 35 ...

Page 118: ...e names on the line name record page 105 2 PRESS INTERCOM 3 DIAL 0 33 4 DIAL code to choose line DIAL 1 to 99 for lines 1 99 DIAL 100 to 128 for lines 100 128 5 DIAL to clear any current name 6 DIAL 2 digit codes that correspond to letters in name line names must begin with a letter 7 DIAL to save name or cleared name 8 REPEAT steps 4 through 7 until all telephones are named 9 PRESS SPEAKER to end...

Page 119: ...GCA70250 Attendant Manual August 03 Comdial 109 Line Name Record Sheet Copy this sheet if you need more record space Line Line Name Letter Codes Sample 73 24 64 74 56 35 ...

Page 120: ...minutes busy number of incomplete calls and cost for each line The line report also sum marizes line group activity as well The account code report shows the same information as the station report except that the records are based upon each account code To obtain the all records or other specialized printout 1 PRESS INTERCOM 2 DIAL 0 82 3 CHOOSE from the following report options DIAL 1 for all rec...

Page 121: ...installer 1 PRESS INTERCOM 2 DIAL 0 82 3 DIAL 6 4 DIAL to print automatic report You can view the number of free records or you can delete all stored records to insure that only the latest records are being stored or to provide a known starting point for record storage To delete past records from system memory if allowed by system programming 1 PRESS INTERCOM 2 DIAL 0 82 3 DIAL 7 4 DIAL to delete ...

Page 122: ...the telephone numbers you are storing 2 PRESS INTERCOM 3 DIAL 0 02 4 DIAL code for storage location 000 999 5 DIAL code to make your speed dial route selection choice from the following list DIAL 1 to 99 to select lines 1 99 must be added if number is less than three digits DIAL 100 to 128 to select lines 100 128 DIAL 801 to 816 to select line groups 1 16 DIAL 000 to select prime or last line used...

Page 123: ...GCA70250 Attendant Manual August 03 Comdial 113 System Speed Dial Record Sheet Copy this sheet if you need more record space Code Line Number Code Line Number ...

Page 124: ...ng messages are divided into four separate message types The total message time is two minutes and you can divide this time as nec essary among all the messages or use the entire two minutes for one message if needed Because of the time constraints it is a good practice to script your messages ahead of time so that you can read them aloud in a clear and concise manner as you store them in the DVA ...

Page 125: ...next message type DIAL 1 to 9 to choose replicate quantity timer starts SPEAK your message or press the PLAY button on the tape recorder PRESS to end message HEAR automatic playback of message To play a previously recorded DVA message 1 PRESS INTERCOM 2 DIAL 0 06 3 DIAL 2 4 DIAL 10 to 43 to choose message type see Table Of Messages on page 99 for message type list 5 LISTEN as system automatically ...

Page 126: ...confirm delete OR DIAL to deny delete 6 DIAL 10 to 43 to choose next message type to delete To completely erase all DVA messages format the DVA 1 PRESS INTERCOM 2 DIAL 0 06 3 DIAL 5 4 DIAL 1 to 192 to choose DVA port your installer can identify the DVA ports for you if necessary 5 DIAL 937 to confirm formatting OR DIAL to deny formatting 6 DIAL 1 to 192 to choose next DVA port to format Note If yo...

Page 127: ...lcome Greeting 2 12 Welcome Greeting 3 13 Welcome Greeting 4 14 Day Main Menu 1 15 Day Main Menu 2 16 Day Main Menu 3 17 Day Main Menu 4 18 Night Main Menu 1 19 Night Main Menu 2 20 Night Main Menu 3 21 Night Main Menu 4 22 Recall No Answer 1 23 Recall No Answer 2 24 Recall No Answer 3 25 Recall No Answer 4 26 Recall Busy 1 27 Recall Busy 2 28 Recall Busy 3 29 Recall Busy 4 30 Please Hold 31 Passw...

Page 128: ...tem installer for details 8 11 Night Transfer Of Ringing Mode You can enable an operating mode that automatically transfers all incoming calls to a particular telephone or group of telephones for answering To enable or disable the night transfer of ringing mode 1 PRESS INTERCOM 2 DIAL 0 03 3 DIAL 1 to enable the feature OR DIAL 2 to disable the feature 4 PRESS SPEAKER to end 8 12 Call Transfer Att...

Page 129: ...r of the alternate attendant To return ringing of calls to your telephone PRESS the installer programmed ALTERNATE button again 8 13 Overflow Transfer By using this feature during peak calling periods calls that normally ring at your station will also ring at the overflow station If the installer has programmed the OVERFLOW feature access button you can press this button to select overflow transfe...

Page 130: ...endant s station a current call and the last call that was placed on hold Queue Button When multiple calls are ringing or are on hold at an attendant s station the system places them in a queue The attendant can use this button to determine how many calls are queued awaiting service Serial Call Button When a caller wishes to speak to more than one person the attendant uses this button to place the...

Page 131: ...n the LCD window momentarily To place an active call in a serial transfer 1 PRESS the installer programmed SERIAL button the LCD will read 0 SERIAL EXT with the first digit indicating how many intercom numbers are already entered the EXT indicates a prompt for another intercom number to be placed in the serial 2 DIAL intercom number OR PRESS associated DSS button 3 REPEAT to add up to two more ext...

Page 132: ...speak erphones connected to the system To program the system clock for current date and time 1 PRESS INTERCOM 2 DIAL 0 01 3 DIAL 2 digits 01 12 for month 4 DIAL 2 digits 01 31 for day 5 DIAL 2 digits 00 99 for year 6 DIAL 2 digits 00 23 for hour Example 8 15 PM 2015 enter 20 for hour 7 DIAL 2 digits 00 59 for minute Example 8 15 PM 2015 enter 15 for minute 8 DIAL to save 9 PRESS SPEAKER to end ...

Page 133: ...m or turn on an external visual alarm if certain alarm conditions occur with the T1 service it is the installer s choice whether the external alarm is audible or visual If a T1 alarm occurs you must take action to turn off the alarm device View the status logs by scrolling through them using the interactive buttons on your telephone Although you can view a status log and turn off the T1 alarm your...

Page 134: ...o end 8 17 DSS BLF Console Operation The IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide Note Impact SCS phone mo...

Page 135: ...l 125 When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them ib64x IB64X DSS BLF Console ...

Page 136: ...of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active ib24x Level access buttons ib48x Level access buttons IB24X DSS BLF Console IB48X ...

Page 137: ...RCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code Automatic Callback and Call Waiting INTERCOM 6 INTERCOM 6 Background Music INTERCOM 11 or 12 INTERCOM 1 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 extension number INTERCOM 5 Call Forward Ring No Answer All Calls INTERCOM 54 extension numb...

Page 138: ...Hold Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pickup INTERCOM 90 LCD Messaging INTERCOM 02 message INTERCOM 02 Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 Line Groups 12 16 INTERCOM 60 to 64 Line Pick Up From Any Station Zones 1 4 INTERCOM 65 to 68 Line Pick Up From Any Station All Zones INTERCOM 69 Meet Me Answer Page INTERCOM 78 Message Waiting INTERCOM 3 extens...

Page 139: ... Last Dialed Num ber Remote Station Disable INTERCOM 05 extension number INTERCOM 05 extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 Speed Dial Program ming INTERCOM 1 Station Lock INTERCOM 04 code Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM ...

Page 140: ...etary and industry standard telephones Note The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renum ber these codes FeatureEnable Code Pick Up Last Line 08 Pick Up Last Line 08 Broker s Call 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP dialing Code ...

Page 141: ...at specified times ALL All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ring ing at your station APAGE Auxiliary Pager Stores a button that selects auxiliary paging speaker operation through the auxiliary jack ARECD Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores a ...

Page 142: ...unction CFWD Call Forward Forwards all of your calls to a different sta tion location When chosen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a confer ence D...

Page 143: ...e inter face FEAT Feature Presents several differ ent features you can store at programmable buttons for later use GPLSN Group Listen When chosen as a fea ture stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a fea ture stores a button that enables headset opera tion HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller s...

Page 144: ...r a busy signal at a station you have called PAGE Paging Zone When chosen as a fea ture stores a button that provides one button access to paging PARK Park Orbit When chosen as a fea ture stores a button that provides one button parking of calls PCKUP Pick Up When chosen as a fea ture stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom cal...

Page 145: ...ferred call that returned to your station SET Set Feature Enable call forwarding SOHVA Secure Off Hook Voice Announcement Sends a subdued off hook voice announce ment to another station SRC Music Source Selects which music source will supply back ground music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voic...

Page 146: ...Display Abbreviations 136 Comdial August 03 Notes ...

Page 147: ...ll Duplex Speakerphone Character istics The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beg...

Page 148: ...speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode Note Pressing any button mute hold etc on the speakerphone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mu...

Page 149: ...or the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating prop...

Page 150: ...ither you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices ...

Page 151: ...ton that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodiali...

Page 152: ... of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually pro grammers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls n...

Page 153: ...entral Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that estab lishes the basic operating parameters of the system and individual sta tions D Data Interface Unit DIU This optional unit provides connections for your standard ...

Page 154: ... station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chap...

Page 155: ...it A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for acti vating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Tel...

Page 156: ...line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a messag...

Page 157: ...ent and page over externally placed loud speakers and determines what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available...

Page 158: ...in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call S...

Page 159: ...asso ciated System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of ...

Page 160: ...erence After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 161: ...remote networking support too Feature Name Type Originating Terminating Both Remote Networking Support Feature Parameters Program Feature Abandoned Hold Release Terminating None Across Net work Account Code Both None Across Net work Node COS Alarms Local Node A lead Local Node Alternate Attendant Terminating Comdial Local Node ANI passed across the network but must be enabled per node Terminating ...

Page 162: ...ork with limitations Node Sta tion Call Costing Originating None Across Net work with limitations Node Sta tion Call Divert Terminating Comdial Local Node Sta tion Call Forward Default Forward Terminating Comdial Across Net work Node Sta tion Call Forward All Immediate Terminating Comdial Across Net work Node Sta tion Call Forward All RNA Terminating Comdial Across Net work Node Sta tion Call Pick...

Page 163: ...work with limitations Station COS Local Node Day Night Class of Service Both Comdial Local Node Delay Hot Line Terminating None Local Node Sta tion Dist Ring Terminating None Local Node Sta tion Dial by Name Originating None Local Node Sta tion Directed Station Hold Both None Local Node Sta tion Disable Station Local Node Sta tion Disconnect Notifi cation Both None Across Net work DND inhibit over...

Page 164: ...one Extended DTMF Feature Numbering Local Node Group Listen Terminating None Across Net work Node Sta tion Hands Free Both None Across Net work Node Sta tion Hold Terminating Comdial QSIG Across Net work Node Sta tion Hunt Group can access Hunt group across Network but members must be local to each other Terminating Comdial Across Net work Node Hunt List Terminating None Local Node Sta tion Idle L...

Page 165: ...work Node Line Queue Both None Lock Both None Local Node Sta tion Location Codes Both None Local Node Mark Both None Local Node Sta tion Message Deposit Both Comdial Local Node Sta tion Message Waiting Terminating Comdial Across Net work Node Sta tion Music Background Both None Local Music On Hold Both None Local Mute Both None Across Net work Node Sta tion Operator Network Both Comdial Across Net...

Page 166: ...work with limitations Node COS Recall Call Forward Across Net work with limitations Node Sta tion Recall Timing Hunt Group Terminating Comdial QSIG Across Net work Node Record Both Comdial Across Net work Node Sta tion Response Message Both None Local Ring Monitoring Terminating Comdial Local Node Sta tion Serial Transfer Terminating Comdial QSIG Local Service Observe Originating None Local Node S...

Page 167: ...tions SOHVA Terminating Comdial Local Node Sta tion SOHVA Service Observe Originating None Local Node Sta tion Dial Originating None Across Net work Node Sta tion System Speed Dial Both None Across Net work Node Station Monitoring DSS BLF Both Comdial Across Net work with limitations Hub only Station Names Both None Across Net work Node Sta tion Station State Query Originating Comdial Across Net w...

Page 168: ...work Node COS Tracker Both Comdial Local Transfer to Voice Mail Both Comdial Across Net work Node Sta tion Trunk to Trunk Transfer Both Comdial Across Net work Voice Announce Block Terminating Comdial Across Net work Node Sta tion Serial WP Integra tion Across Net work Hub and VM VVP Across Net work Hub and VM Feature Name Continued Type Originating Terminating Both Remote Networking Support Featu...

Page 169: ...8 Call Waiting 39 Caller ID 30 Camping On 38 CFOS 50 Change current time 122 conference call on an E M tie line 91 Conferencing 46 D date and time 122 Default Volume Control 96 Dial By Name 92 Dialing Code Table 62 Digital Voice Announce 114 Direct Inward System Access 82 Directed Call Pickup 23 Directed Hold 21 DISA 82 disable a line 104 disable a station 104 disable DND 28 Display Abbreviations ...

Page 170: ... Personal Ringing Tone 4 Placing a call on Hold 18 Problem Line 105 program system speed dial numbers 112 Q Queuing 45 Quick Transfer 57 R record a DVA message 114 Reminder Alert 74 Reports 110 Response Message Button 75 Response Message Delivery 65 Retrieving held calls 18 Ring Tone 4 Ringer 4 5 Ringer volume control 5 S Screened Call Transfers 54 selecting a personal tone 4 Service Observing 22 ...

Page 171: ...GCA70250 Attendant Manual August 03 Comdial 161 unlock your telephone 90 Unscreened Call Transfers 55 V Voice Announce Blocking 29 Volume Control 5 94 W walking class of service 89 ...

Page 172: ...Notes 162 Comdial August 03 Notes ...

Page 173: ...lar problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure ...

Page 174: ...GCA70250 09 06 03 Printed in U S A ...

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