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Summary of Contents for Mobile Mates R15 Slim

Page 1: ...Mobile Mates Smart Care System 4G LTE PERS Locator Installer s Guide Dec 14 2020...

Page 2: ...GRAMMING 11 3 6 1 Programming Mobile Lite Slim 11 3 6 2 Programming Base 15 12 3 7 SOFTWARE INSTALLATION FOR PC PROGRAMMING 14 3 7 1 Installing USB Driver 14 3 7 2 Installing PC Programming Tool 14 4...

Page 3: ...Mode 68 6 1 5 3 Speech Reporting Method 69 6 1 5 4 Report Sequence 70 6 1 6 Sleep Mode 72 6 1 7 Usage Recommendation for Fall Detection R15 R18 only 73 6 1 8 Voice Prompts 74 6 2 BASE 15 75 6 2 1 Ans...

Page 4: ...ers self awareness and reporting events via Speech SMS and IP protocols to directly communicate with the monitoring centers The Mobile Lite Slim Medical Alarm covers the following models Name Cellular...

Page 5: ...2 1 2 What s in the Box Your Mobile Mates package includes the following items Items Mobile Lite Slim Lanyard Belt Clip Base 15 Base Adaptor...

Page 6: ...tatus 3 Bottom LED Amber 1 Flash every 3 seconds Cellular Network fault 4 Active Button Plug Mobile unit into base To turn on the unit exits sleep mode Press and hold for 5 seconds To turn on the unit...

Page 7: ...g mode Exit learning mode 5 Speaker 6 SIM Card Cover Fixing Screw 7 SIM Card Cover 8 Micro SIM Card Slot Base 15 Button LED Component Behavior Function Indication 1 White Backlight Dimly lit Idle norm...

Page 8: ...learning mode 4 LED Amber 1 Flash every 3 seconds Cellular Network fault All LEDs On During Remote Update 5 Power LED Green ON AC power connected OFF AC power disconnected 6 Volume Adjustment Button P...

Page 9: ...ired to connect to a wall outlet Be sure only to use an adapter with the appropriate AC voltage rating to prevent component damage A DC 12V output and 1A Switch power adapter is generally used to powe...

Page 10: ...G Only a Micro SIM card can fit in the SIM card slot If you don t have the right SIM size please contact your service provider for a replacement SIM card or use a SIM card adapter to convert your SIM...

Page 11: ...he lanyard around the neck of the user Removal Press the button to release the hook and remove the lanyard 3 3 Mobile Lite Belt Clip and Attachment Attachment Hook the the belt clip onto the Mobile Li...

Page 12: ...ction function is enabled for Mobile Lite R15 18 please use the lanyard to wear Mobile Lite unit on the neck and let it hang in front of the chest so that Fall Sensor can be effectively triggered Plea...

Page 13: ...ion where you wish to place the Base with degreaser Step 5 Remove the paper backing of the double sided adhesive pad on the back of the Base Step 6 Place the Base at the desired locaiton and press fir...

Page 14: ...nd Programming Micro USB are sold separtely The USB end of programming cable is larger than the regular cable Always use the Programming micro USB cable for connecting CT 6 to computer Never use a reg...

Page 15: ...ing Tool for programming the Base 15 follow the hardware installation steps below Step 1 Connect Programming USB Type C Cable to the USB Type C port at back of the Base 15 Step 2 Insert the programmin...

Page 16: ...13 Programming USB Type C Cable Regular USB Type C Cable...

Page 17: ...Make sure Mobile Lite Slim Base 15 and the computer is connected properly please refer to 3 6 Hardware Installation Step 2 Please go to http www ftdichip com Drivers VCP htm Scroll down the webpage an...

Page 18: ...ds to the device or using a PC Programming Tool 4 1 PC Programming Tool Programming Mobile Lite For system setting programming with PC Programming Tool software via USB port follow instruction below S...

Page 19: ...he USB Driver the USB port connected to Mobile Lite Baud rate 115200 Data 8 Parity None Stop 1 FlowCtrl None Step 3 Read Configuration To start configuring Mobile Lite settings click on Open A Read co...

Page 20: ...ear to indicate the PC Programming Tool is no longer displaying Mobile Lite s current configuration To access Current Setting again click on Read Default When Default is selected the PC Programming To...

Page 21: ...all the Write buttons to make sure all settings are programmed into Mobile Lite Profile Manager Click on Profile Manager to manage the profiles Delete Profile Select a profile and click on Delete Pro...

Page 22: ...The APN setting must be completed for Mobile Lite to report events via cellular network Click APN to set APN Name APN User and APN Password and click Write to confirm APN Name The name of an access p...

Page 23: ...eep as a reminder 2 Event Filter Select an event filter The event filter determines which events are reported to the selected Report Destination 3 Reporting Format Type Select a reporting format The r...

Page 24: ...number and open two way voice communication directly Speech reporting is for Emergency Event only Status event will not be sent via speech Please note that Location info cannot be sent via Speech It i...

Page 25: ...des and location information over mobile network TCP Protocol in SIA2 format SIA over IP Mobile Lite reports digital SIA event codes and location information over mobile network TCP Protocol SIA2 over...

Page 26: ...thin the same group failed Mobile Lite will regard reporting to this Group unsuccessful From the example above suppose all report failed the report sequence would be 1 4 1 4 1 4 Reporting Cycle If mul...

Page 27: ...starts another reporting cycle For Emergency event Mobile Lite will try reporting for up to three reporting cycles If going through three reporting cycles and all failed Mobile Lite will terminate re...

Page 28: ...w 10 Low Temperature Warning Temperature rises over 10 after Low Temperature Temperature Restored Temperature rises over 35 High Temperature Warning Temperature drops below 35 after high Temperature T...

Page 29: ...p a GeoFence area When GeoFencing is enabled Mobile Lite will check its location every 2 minutes If the user leaves the GeoFence area and is detected while Mobile Lite is checking its location it will...

Page 30: ...oint may deviate slightly from the entered value However the actual position is affected very slightly Radius Enter the radius of the operational area with respect to the center of the operational are...

Page 31: ...28 Step 4 The latitude and longtitude will be shown respectively Polygon Operational Area Select Polygon Range to set a Polygon shaped GeoFence area Up to 3 polygon operational areas can be set up...

Page 32: ...oordinates consecutively from 1 2 3 4 and draw up a GeoFence area see Example below Do not cross any coordinate connections to prevent GeoFence area error Both Latitude and Longitude accept coordinate...

Page 33: ...30 1 2 4 3...

Page 34: ...can be canceled during guard time by pressing and holding the Active Button for 5 seconds After the Guard Time has expired Mobile Lite will begin report the alarm event cannot be cancelled after Guar...

Page 35: ...me to the preset duration Callback Timer After an alarm is reported to all the reporting destinations and at least one of them is successful Mobile Lite will start a waiting period callback time to au...

Page 36: ...ting down the time for the first Auto check in report Mobile Lite will send the first check in report according to the setting of Auto Check In Offset time Afterwards Mobile Lite will send reports acc...

Page 37: ...e Access Code or not before it opens a full duplex Two way communication Incoming Call Check Access code When set as Disable Mobile Lite will auto answer an incoming call and open a full duplex Two wa...

Page 38: ...ce for location identification or using last acquired GPS location if there is any GPS function is only turned on when no Wi Fi hotspot data is obtained Mobile Lite will disregard Last location if it...

Page 39: ...ber s programmed in this function The device will match the numbers starting from the last digit For example if a number string 321 is programmed the device will instantly pick up any call that has a...

Page 40: ...g sensors Click on the device entry you wish to delete from the Device List and then click the Delete Sensor button 4 1 8 Miscellaneous Click on the Misc tab to program miscellaneous options Signal St...

Page 41: ...te Step 1 Click Firmware Step 2 Select the firmware update speed from the drop down menu The shorter the time the faster the update speed however some computer may not be able to support high update s...

Page 42: ...ll be displayed in a pop up window Step 4 Click on OK and the programming tool will read the settings of Mobile Lite again W WA AR RN NI IN NG G During updating process please DO NOT disconnect Mobile...

Page 43: ...ep 1 Execute the programming tool The following configuration screen will be opened Step 2 Select the following settings in the top section of the configuration screen and click Open Port Select the C...

Page 44: ...urrent Base 15 setting will be displayed Click on different tabs to see and edit Mobile Lite functions 4 2 1 Profile The Profile function allows you to create and edit different setting profiles which...

Page 45: ...e this profile to return Base 15 to its default setting New Profile To create a new profile click on New Profile A pop up window will prompt you to enter a profile name After entering a profile name t...

Page 46: ...43 Delete Profile Select a profile and click on Delete Profile A pop up window will ask you to confirm the selection Select Yes to delete the profile or No to return to the previous page...

Page 47: ...PN The APN setting must be completed for Base 15 to report events via cellular network Click APN to set APN Name APN User and APN Password and click Write to confirm APN Name The name of an access poi...

Page 48: ...15 will not report upon alarm activation and will emit 1 beep as a reminder 2 Event Filter Select an event filter The event filter determines which events are reported to the selected Report Destinati...

Page 49: ...utilize Callback operation Event Filter This parameter determines which events are reported to the selected Report Destination 3 options All Emergency and Status When an event is triggered it will be...

Page 50: ...the sequence of reporting One Report Index can only be assigned to one Group Reporting within a Group If there are multiple Report Indexes programmed within a Group Base 15 will report according to th...

Page 51: ...ugh all the Report Index within the group for 5 times Base 15 will start reporting to the next group When reporting to the second group succeeded Base 15 will terminate reporting If reporting to all t...

Page 52: ...Base Condition SMS Text format Low battery status Base Low Battery Battery voltage restored Base Battery Restored Wakes up time Base Periodic Test Weak Signal strength from the Local Base Station Bas...

Page 53: ...count down when the Help Button of Base 15 is pressed If a false alarm is triggered it can be canceled during guard time by pressing and holding the Help Button for 5 seconds After the Guard Time has...

Page 54: ...stem will disconnect the call automatically Press DTMF 9 on Mobile Lite to terminate the call When callback timer is up the system will automatically exit the waiting mode and return to idle mode Call...

Page 55: ...stablished initially for Speech Reporting The call recipient can enter DTMF keys to change communication types please refer to 6 5 Alarm Activation for more details Speaker Volume Level Adjust the spe...

Page 56: ...utton to end call Enable When enabled pressing the Active Button of RF device WTR Fall Sensor or PB once will end two way communication Disable When disabled pressing the Active Button of RF device wi...

Page 57: ...Users can use the Add Sensor function to include sensors into the Base Click on the Add Sensor button Enter the Sensor ID the barcode on the back of the sensor A sensor ID is a combination of digits 1...

Page 58: ...nal strength The IMEI number of GSM module will be displayed on the right side of GSM signal strength Reboot Base Click Reboot Base to reboot the Base This will not remove any programmed parameters on...

Page 59: ...tep 3 Select the provided firmware in your computer A small window will pop up with the message Read file OK Click on the OK button and the update process will start Total elapsed time will be display...

Page 60: ...position of the command is completed You can send the command to Mobile Lite now N NO OT TE E If the SMS message text format of your mobile phone is not English please change it to English for SMS rem...

Page 61: ...the pendant to indicate it has learned in the pendant Step 3 Repeat Step 2 3 to learn in all devices device learnt in will be assign from Zone 1 to 20 in sequence If Mobile Lite has already learnt in...

Page 62: ...it has learned in the pendant Step 3 Repeat Step 2 3 to learn in all devices device learnt in will be assigned from Zone 1 to 15 in sequence If the Base has already learnt in 15 devices it will emit...

Page 63: ...ID Mobile Lite will instantly pick up the call without checking Access Code Press a DTMF key for over 1 second to enable a designed shortcut function Enter 1 to talk only Enter 2 to open two way voice...

Page 64: ...an alarm When an alarm is activated Mobile Lite will also report its location info along with the alarm event For IP SMS Reporting During two way communication following a successful IP report Mobile...

Page 65: ...to the CMS the location function will be turned off 6 1 4 GeoFencing The installer can setup a GeoFence area for the user to do everyday activity When GeoFencing is enabled Mobile Lite will check its...

Page 66: ...Help call in progress during guard time During guard time the user can cancel the alarm reporting by pressing the Active Button of Mobile Lite for 5 seconds or pressing the Active Button of the learnt...

Page 67: ...tivated to send alarm report it will begin to check last position while acquiring new Location If new location cannot be acquired by the time Guard Time ends Mobile Lite will send report with last loc...

Page 68: ...with location info via the previously successful IP channel Mobile Lite will keep updating and reporting location info every minute in event 100 101 120 before two way communication ends Example 1 If...

Page 69: ...cation data stored or it is older than 8 hours Mobile Lite will disregard it and send report event code 100 101 120 without location After new position is acquired Mobile Lite will follow up with anot...

Page 70: ...d If new position is acquired under two way communication following a successful IP report Mobile Lite makes report CID 100 101 120 via the successful IP channel with location coordinates During the t...

Page 71: ...during the callback period The caller can use the following DTMF commands to control the call Enter 1 for talk only mode Enter 2 for two way voice communication Enter 3 for listen in only mode Enter 9...

Page 72: ...shortcut function will also be executed along with the communication time reset At 20 and 10 seconds before the communication time expires Mobile Lite will emit 1 beep via the telephone handset to ale...

Page 73: ...trying within the same group failed Mobile Lite will regard reporting to this Group unsuccessful From the example above suppose all report failed the report sequence would be 1 4 1 4 1 4 Reporting Cyc...

Page 74: ...wait for 5 minutes After 5 minutes Mobile Lite will retry as it starts another reporting cycle For Emergency event Mobile Lite will try reporting for up to three reporting cycles If going through thr...

Page 75: ...ring Sleep Mode and Cellular module will be powered down in 30 seconds The user can only program Mobile Lite for the duration using PC Programming Tool As the cellular module is also disabled SMS comm...

Page 76: ...round clavicle or too long below sternum is likely to cause false trigger or no response B Mobile Lite being worn inside a chest pocket will lead to non detected condition Carefully place the Mobile L...

Page 77: ...pendant is pressed 2 Help call in progress Plays every 2 3 seconds during guard time 3 Help call cancelled Plays once when pressing the Active Button of Mobile Lite for 5 seconds during guard time 4 A...

Page 78: ...tion Enter 3 to listen in only Enter 9 to hang up You can also put the handset back to the base cradle to end the call Press the Base 15 s Help Button for 5 seconds or press the learnt in RF device WT...

Page 79: ...all recipient picks up the call the Base will stop beeping It will start emitting confirmation beeps again when reporting is resumed e g report to the next report destination 6 2 2 1 Callback Mode Aft...

Page 80: ...ng It will establish a two way voice communication between the call recipient and Base 15 user If Mobile Silent is enabled on Base 15 a Listen In only communication will be established instead The CMS...

Page 81: ...s Group successful For example if Report Index 1 and 4 is assigned to Group 1 Base 15 will stop reporting if reporting to Index 1 is successful If reporting to Index 1 failed Base 15 will carry on rep...

Page 82: ...st one successful report Example 1 if Groups 1 and 3 are programmed for Emergency reports and assuming NO successful report Group 1 Group 3 Wait 5 minutes Group 1 Group 3 Wait 5 minutes Group 1 Group...

Page 83: ...seconds to enter exit Sleep Mode When Base 15 enters Sleep Mode all functions including the LED indicators will be disabled during this time After the Help Button is pressed for 5 seconds to enter Sl...

Page 84: ...RF pendant is pressed 2 Help call in progress Plays every 2 3 seconds during guard time 3 Help call cancelled Plays once when pressing the Help Button of Base 15 for 5 seconds during guard time 4 Alar...

Page 85: ...epending on the reporting format Group 1 5 Type 0 Speech 10 CID_IP 11 CID_SIA_IP 12 SIA_IP 13 SIA_CID_UDP 14 SIA_UDP 18 AG_XML 20 CID_SIA2_IP 21 SIA2_IP 22 CID_SIA2_UDP 23 SIA2_UDP 30 SMS_CID 31 SMS_T...

Page 86: ...r 2 Continuous GPS Report Interval 0 disabled 1 60 1 60 min s To set the CID event code for the red help buttons BTNEV BTNEV PROG 1111 100 To set the CID event code sent when Mobile Lite s red help bu...

Page 87: ...Parameter 2 enter the location coordinates latitude and longitude respectively If 3 vertices are selected enter 3 sets of coordinates If 4 vertices are selected enter 4 sets of coordinates E g GEOFE P...

Page 88: ...Enable disable Fall Detection function of Mobile Lite R8 R18 Disable 0 Enable 1 To set Fall sensor 3 sensitivity FSST FSST PROG 1111 1 To set Fall sensor 3 sensitivity Sensitivity 1 5 5 is the highes...

Page 89: ...number 0 9 B F space Delimited for ACCT and MT MT Message Type This 2 digit sequence is used to identify the Contact ID message to the receiver It may be transmitted as either 18 preferred or 98 optio...

Page 90: ...sent with event 100 When the Help Button of the Base is pressed Help Event set as 100 101 Personal Emergency emergency When the Active Button of Mobile Lite is pressed Help Event set as 101 Mobile Li...

Page 91: ...rm event code first then follow up with event code 645 If location update failed during two way communication Mobile Lite will follow up with event code 645 to report updated location 646 Location Pos...

Page 92: ...s N for North or S for South _ degrees The degree count is always a positive value P0 b d g t la c by includes the following information P0 the parameter will always show a 0 b stands for the battery...

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