Table 6-1 Trouble Shooting Guide (Continued)
PROBLEM
POSSIBLE CAUSE
REMEDY/REFERENCE
Steam and/or water
draining around
compartment door.
See Warning under
note #7.
It is common for a small amount of
water to condense around the door
This is normal operation of the unit. No
action is necessary.
Compartment
drain
clogged
or
covered.
Clean drain with NSF approved drain
cleaner. If condition persists, see note #1
External drain not properly installed,
should be free-air vented and pitched
down.
See notes #2 and #3.
External drain is blocked or restricted
Clean external drain. See note #3
Door gasket or door parts worn.
See note # 1.
Steamer not level.
See note # 2.
Condenser not operative.
See note #1.
Power light is ON, but
timer does not light.
(Electronic Timer
Models only)
Timer transformer has failed
See note #1
Inoperative controls
See note #1
Steam flow does not
stop when TIMER
stops.
Operating in manual mode.
Switch to timed mode for timer to control
steam flow.
Inoperative controls inside cabinet.
Turn OFF power to that compartment at
ON/OFF lever/switch. See note #1.
Water leaking from
bottom of cabinet.
Broken or loose plumbing inside
steamer cabinet.
Turn off electricity at main external
power switch and close water supply
valve(s). See note #1.
Food takes too long to
cook.
To verify the
steamers proper
operation see note #6
Pans too close to the bottom of
cabinet.
Put pans in racks near top of cabinet.
Compartment overloaded with too
much food.
Put less food into pan. Use fewer pans.
Hot water connected to condenser
line.
Make proper connections. See note #3.
Steam generator scale buildup.
Descale steam generator with Cleveland
Range approved descaler.
Food is frozen
Increase cooking times for frozen food
Food is being cooked in covered solid
pans.
Remove covering. Steam must have
direct access to the food for cooking to
take place.
Suggested cooking times are usually
listed for cooking at sea level.
Extend cooking times for altitudes above
2500 feet.
Condenser water is turned OFF
Turn ON Water to condenser
Condenser water line strainer is
clogged
Clean out condenser water supply
strainer.
Inoperative or improperly adjusted
controls.
See note #1.
Compartment bottom
dirty with food
drippings.
Juices and/or food leaking from pans.
Put a solid pan under perforated pans to
catch drippings or put less food in pan.
Water leaking from
water or drain lines.
Plumbing needs repair.
See note #3.
Water coming from
drain even when not
cooking.
Condenser valve isn’t closing properly. See note #1.
(Continued on next page)
Table 6-1 Trouble Shooting Guide (Continued)
