29
Quick Tips (continued)
Ensure your devices recognize your Modem
Make sure you are using the correct Modem wi-fi network name and password. The default wi-fi
network name is ―
WiFiRSU-
xx‖
, where ―xx
‖ ar
e the last two digits of the MAC ID, which can be
found on the label on the back of the Modem. The MAC ID also might be referred to as WAN
MAC ID.
Make sure the wi-fi-enabled devices with which you are trying to share are within range of your
Modem – usually within 150 feet.
If you are sharing the Modem wi-fi network with other devices and you turn the Modem off, the other devices
won’t be able to access the internet.
Maximize security of the Modem
Use the Modem Home Page to change the wi-fi network name and password. If you’re using your
Modem and are connected to the internet, click
here
to open the Modem Home Page.
Use the highest level of security that your w-fi-enabled devices support (check the wi-fi-enabled
device’s user manual for instructions).
Use the highest level of wi-fi security your wi-fi-enabled devices support – check your wi-fi-
enabled device’s user manual for instructions.
Resetting your Username and Password
If you’ve forgotten your Admin Password, it’s easy to reset.
Note:
It is important to note that many device settings will be reset to the factory default settings. For
example, the password required to log in and manage your Modem will be reset to ―CLEAR123
‖, t
he
factory default setting.
Use a pin to press the Reset button close to the ethernet port (on the side of the Modem). Press
and hold the pin on the Reset button for at least 5 seconds. The Modem will be reset to the factory
settings and reboot.
OR
Log in to the Modem Home Page by entering
http://192.168.15.1
in your web browser.
Enter the Default Modem Password (CLEAR123).
Open the ―Ba
sic‖
Tab and click on ―
Password
‖.
Enter the new password and click ―APPLY
‖ to
save the settings.
You also can connect to your Modem with the Ethernet Cable and login using the Default Modem
Password, in order to view or change the wi-fi network name and wi-fi password.
Important Message from CLEAR
If your browser is stuck on a message from CLEAR, follow the on-screen instructions to view the
message and provide any requested information.
If your account is past due, click the option to make a payment. You also can make a payment
through our automated payment system, by calling 888-888-3113 and selecting option 2.
