11
10
8. Troubleshooting
Problem
Potential Causes
Resolution
Odors remain or
strange taste
Has the cartridge been set properly in
position?
Set the cartridge properly into place (4.
Usage Methods.)
Has the period for replacing the cartridge
elapsed?
Replace the cartridge.
Filtering is
extremely slow
Were the procedures explained in Section
4 subsection (1) Paragraph II?
Carry out the procedures explained in 4.
Usage Methods, (1) Using the Cartridge for
the First Time, II. Preparing the Cartridge.
Is the air hole covered or blocked?
Uncover or unblock the air hole.
Tap the cartridge lightly.
Is the hollow fiber membrane clogged?
Replace the cartridge.
Powder is mixed
in the funnel
The powder is the activated carbon etc.
This is not malfunction.
The powder does not go out into the
filtered water. Use the product as it is.
There is no impact on filtration
performance.
If you do not understand how to use Cleansui, please visit Q & A at www.cleansui-usa.com.
If you have further questions, please contact Cleansui technical support [email protected].
9. After-Sale Service
●
Warranty
Cleansui pitcher water filter comes with a warranty. Full details including dealer’s name, the date of
purchase, etc. must be completed accurately and duly returned. The validity of the warranty is 90 days
from the date of purchase except the filter cartridge, subject to terms & conditions listed on warranty.
●
Requested Repairs
1. When repairs are required during the validity period of the warranty, take the product and the warranty
card to your dealer.
2. Seek your dealer's advice if repairs are required after warranty period. Repair service fee will be
charged.
3. Parts for Cleansui water filter (including the cartridges) will be kept in stock and made available for a
minimum of five years after the sales of the product has been discontinued.
