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Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide

OL-17738-01

Chapter 6 Troubleshooting the System Hardware

Power-On Self Test (POST)

Step 1

Be sure the keyboard and mouse are connected.

Caution

Only authorized technicians should attempt to remove the system board. If you
believe the system board requires replacement, contact your support
representative before proceeding.

Step 2

If the problem persists, contact the Cisco Technical Assistance Center.

Summary of Contents for WAVE-574-K9 - Wide Area Virtualization Engine 574

Page 1: ... Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide November 2008 Text Part Number OL 17738 01 ...

Page 2: ...pment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equip...

Page 3: ...rtner does not imply a partnership relationship between Cisco and any other company 0907R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental This docum...

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Page 5: ...Connectors 1 7 System Board Components and LEDs 1 9 System Board Components 1 9 System Board LEDs 1 10 System Board Fans 1 12 C H A P T E R 2 Preparing to Install the WAVE 574 2 1 Safety Warnings and Cautions 2 2 Safety Guidelines 2 3 General Precautions 2 4 System Reliability Considerations 2 5 Working Inside the WAVE 574 with the Power On 2 6 Protecting Against Electrostatic Discharge 2 6 Unders...

Page 6: ...nstalling a Cisco WAVE Inline Adapter 4 3 Replacing a Hard Disk Drive 4 6 Installing Memory 4 8 Memory Installation Guidelines 4 8 Upgrading the Memory from 3 GB to 6 GB 4 9 C H A P T E R 5 WAVE Inline Network Adapter 5 1 Inline Network Adapter Description 5 1 Ports and LED Indicators 5 3 Inline Network Adapter Cabling Requirements 5 4 Installation Scenarios and Cabling Examples for Fast Ethernet ...

Page 7: ... WAVE 574 Hardware Specifications A 1 Appliance Specifications A 1 Adapter Specifications A 4 A P P E N D I X B Maintaining the WAVE 574 B 1 Maintaining Your Site Environment B 1 Temperature B 2 Humidity B 3 Altitude B 3 Dust and Particles B 4 Corrosion B 4 Electrostatic Discharge B 4 Electromagnetic and Radio Frequency Interference B 5 Magnetism B 5 Shock and Vibration B 6 Power Source Interrupti...

Page 8: ...Contents viii Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 I N D E X ...

Page 9: ...ion page x Conventions page xi Related Documentation page xviii Obtaining Documentation and Submitting a Service Request page xix Purpose This installation guide explains how to prepare your site for installation how to install a Wide Area Virtualization Engine 574 WAVE 574 in an equipment rack and how to maintain and troubleshoot the system hardware After completing the hardware installation proc...

Page 10: ...vice this equipment Statement 1030 Organization This guide is organized as follows Chapter Title Description Chapter 1 Introducing the Cisco Wide Area Virtualization Engine 574 Describes the physical properties and provides a functional overview of the WAVE 574 Chapter 2 Preparing to Install the WAVE 574 Describes safety considerations and gives an overview of the installation and procedures that ...

Page 11: ...74 Chapter Title Description Convention Description boldface font Commands and keywords are in boldface italic font Variables for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted ...

Page 12: ...ething that might result in equipment damage or loss of data italic screen font Variables for which you supply values are in italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets Default responses to system prompts...

Page 13: ...uation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS ...

Page 14: ...Preface xiv Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 15: ...xv Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 Preface ...

Page 16: ...Preface xvi Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 17: ...xvii Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 Preface ...

Page 18: ...WAAS software document set includes the following documents Release Note for Cisco Wide Area Application Services Cisco Wide Area Application Services Command Reference Cisco Wide Area Application Services Quick Configuration Guide Cisco Wide Area Application Services Configuration Guide Cisco Wide Area Application Services API Reference Cisco WAAS Installation and Configuration Guide for Windows ...

Page 19: ...ervice request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop usi...

Page 20: ...Preface xx Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 21: ...Wide Area Virtualization Engine 574 WAVE 574 appliance and describes the hardware major components and front and back panel indicators and controls This chapter contains the following sections Supported Products page 1 1 Hardware Features page 1 2 System Board Components and LEDs page 1 9 Supported Products The WAVE 574 appliance supports Cisco Wide Area Application Services WAAS software version ...

Page 22: ...ors on the WAVE 574 It contains the following topics Front Panel Components and LEDs page 1 2 Back Panel Components and LEDs page 1 5 Location of Ports and Connectors page 1 7 Front Panel Components and LEDs Figure 1 1 shows the front panel components Figure 1 1 Front Panel 1 Hard drive bay 1 SATA device number 0 4 DVD CD ROM drive bay 2 Hard drive bay 2 SATA device number 1 5 USB connectors not u...

Page 23: ...Green On Drive activity is normal Amber On Drive failure has occurred Off No drive activity exists 2 UID button LED Blue On Identification is activated Blue Flashing System is being remotely managed Off Identification is deactivated 3 Internal health LED Green On System health is normal Amber On System health is degraded A system board LED is lit inside the appliance See the System Board LEDs sect...

Page 24: ...NIC 2 link activity LED Green On Network link exists Green Flashing Network link and activity exist Off No network link exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector 6 Drive activity LED Green On Drive activity is normal Amber On Drive failure has occurred Off No drive activity exists 7 Power On Standby button and system power LED Green On System is ...

Page 25: ...ing the BIOS boot process The video output stops displaying when the serial port becomes active To monitor the boot process in normal operation use the serial console port Figure 1 3 Back Panel 1 Power cord connector 7 Expansion slot for Cisco WAVE inline adapters PCI Express expansion slot full length 2 Mouse connector unused 8 UID button LED 3 10 100 1000 NIC 2 connector 9 Video connector unused...

Page 26: ...re Installation Guide OL 17738 01 Figure 1 4 shows the back panel LEDs Figure 1 4 Back Panel LEDs Table 1 2 describes the back panel LEDs and their functions Table 1 2 Back Panel LEDs LED Color State Description 1 NIC activity Green On Activity exists Green Flashing Off No activity exists 2 NIC link Green On Link exists Off No link exists ...

Page 27: ... 5 unshielded twisted pair cable to an Ethernet connector 100BASE TX and 1000BASE T Fast Ethernet standards require Category 5 or higher cabling The WAVE 574 appliance has two Ethernet connectors that are attached to the Ethernet controllers see Figure 1 3 and Figure 1 5 The Ethernet controllers are integrated on the system board They provide an interface for connecting to a 10 Mbps 100 Mbps or 1 ...

Page 28: ...ary connection is automatically switched to the redundant Ethernet connection If the applicable device drivers are installed switching occurs without data loss or user intervention Figure 1 5 Ethernet Port Connector Console Port Serial Connector The WAVE 574 appliance has one console port connector see Figure 1 6 Use the console port connector to access the command line interface CLI for controlli...

Page 29: ...onents and LEDs This section shows where the system board components are located LED functions and describes the system maintenance switch operating options This section contains the following topics System Board Components page 1 9 System Board LEDs page 1 10 System Board Fans page 1 12 System Board Components Figure 1 7 shows the layout of the system board components Figure 1 7 System Board Comp...

Page 30: ... 17738 01 System Board LEDs Figure 1 8 shows the system board LEDs Figure 1 8 System Board LEDs Table 1 3 describes the system board LED functions 1 DIMM slot 1 bank A 7 Fan 3 connector 2 DIMM slot 2 bank B 8 NMI jumper 3 DIMM slot 3 bank A 9 Fan 4 connector 4 DIMM slot 4 bank B 10 PCI Express expansion slot 4 5 Fan 1 connector 11 PCI Express expansion slot 5 6 Fan 2 connector ...

Page 31: ...3 Fan 1 failure Amber On Fan 1 has failed or is missing Off Normal 4 Fan 2 failure Amber On Fan 2 has failed or is missing Off Normal 5 Fan 3 failure Amber On Fan 3 has failed or is missing Off Normal 6 PCI fan failure Amber On PCI fan has failed or is missing Off Normal 7 Over temperature Amber On System has reached a cautionary or critical temperature level Off Normal 8 DIMM 4 failure Amber On D...

Page 32: ...Engine 574 Hardware Installation Guide OL 17738 01 System Board Fans Figure 1 9 shows the location of the system board fans that provide ventilation for the chassis Figure 1 9 System Board Fans 11 DIMM 1 failure Amber On DIMM has failed or is missing Off Normal 12 Reserved Table 1 3 System Board LEDs continued LED Color State Description ...

Page 33: ...protect your appliance from potential damage This chapter contains the following sections Safety Warnings and Cautions page 2 2 Safety Guidelines page 2 3 Understanding the Environmental Requirements page 2 7 Understanding the Power Requirements page 2 7 Understanding the Grounding Requirements page 2 8 Note Read the Regulatory Compliance and Safety Information for the Cisco Content Networking Pro...

Page 34: ... The plug socket combination must be accessible at all times because it serves as the main disconnecting device Statement 1019 Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding...

Page 35: ...he cord extends from the WAVE appliance Caution To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The WAVE appliance is unstable when not fastened to the rails When mounting the WAVE appliance in a rack...

Page 36: ...roduct has been dropped or damaged The product does not operate correctly when you follow the operating instructions Keep your system components away from radiators and heat sources Also do not block cooling vents Do not spill food or liquids on your system components and never operate the product in a wet environment Do not push any objects into the openings of your system components Doing so can...

Page 37: ...ct your system components from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply UPS Position cables and power cords carefully route cables and the power cord and plug so that they cannot be stepped on or tripped over Be sure that nothing rests on your system components cables or power cord Do not modify power cable...

Page 38: ... as pens or pencils that could fall into the appliance as you lean over it Do not drop any metallic objects such as paper clips hairpins or screws into the appliance Be aware that there are hazardous moving parts exposed inside the appliance when the cover is removed Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside the appliance To prevent static da...

Page 39: ...reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F For details about the WAVE 574 environmental requirements see Appendix A WAVE 574 Hardware Specifications Under...

Page 40: ...liance For details about the WAVE 574 power requirements see Appendix A WAVE 574 Hardware Specifications Understanding the Grounding Requirements To ensure proper operation and safety you must properly ground the WAVE appliance In the United States install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Ca...

Page 41: ...ing to Install the WAVE 574 Understanding the Grounding Requirements nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the WAVE appliance is not recommended ...

Page 42: ...Chapter 2 Preparing to Install the WAVE 574 Understanding the Grounding Requirements 2 10 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 43: ...ons page 3 2 Rack Mounting and Cabling the WAVE 574 page 3 3 Connecting Power and Booting the System page 3 4 Checking the LEDs page 3 5 Removing or Replacing a WAVE Appliance page 3 5 Before you begin the installation read Chapter 2 Preparing to Install the WAVE 574 and the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document Warning Read the insta...

Page 44: ... the front door and expels warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Caution To prevent improper cooling and damage to the equipment do not block the ventilation openings Warning To prevent bodily ...

Page 45: ...dequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be...

Page 46: ...er cord into the power cord receptacle on the back of the WAVE appliance Step 3 Connect the other end of the power cord to a power source at your installation site Step 4 Power up all externally connected devices Step 5 Press the power control button on the front of the WAVE appliance The system should begin booting Once the operating system boots you are ready to initialize the basic software con...

Page 47: ...ps sending requests to the WAVE appliance This action is transparent to users If other WAVE appliances are attached to the router the router continues sending requests to the other WAVE appliances When you remove a WAVE appliance the pages that were cached on that appliance are no longer available to the router or other WAVE appliances You might see an increase in outgoing web traffic that might h...

Page 48: ...Chapter 3 Installing the WAVE 574 Removing or Replacing a WAVE Appliance 3 6 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 49: ...co WAVE 574 hardware This chapter contains the following sections Removing the Covers page 4 1 Completing the Installation page 4 2 Installing a Cisco WAVE Inline Adapter page 4 3 Replacing a Hard Disk Drive page 4 6 Installing Memory page 4 8 Removing the Covers Warning Before working on a system that has an on off switch turn OFF the power and unplug the power cord Statement 1 Caution To reduce ...

Page 50: ...ernal cables and power cords Step 3 Remove the WAVE appliance from the rack Step 4 Loosen the captive T 15 Torx thumbscrew that secures the access panel to the WAVE appliance Step 5 Slide the access panel toward the rear of the WAVE appliance then lift it from the WAVE appliance Completing the Installation To complete your installation after you have installed an inline adapter hard drive or memor...

Page 51: ...nting and Cabling the WAVE 574 section on page 3 3 Installing a Cisco WAVE Inline Adapter The WAVE 574 can accommodate one optional 2 port Gigabit Ethernet inline network adapter or one optional 4 port Gigabit Ethernet inline network adapter For information about the features of the Cisco WAVE Inline Network Adapter and its cabling requirements see Chapter 5 WAVE Inline Network Adapter To install ...

Page 52: ... Hardware Installation Guide OL 17738 01 Figure 4 1 Removing the PCI Riser Card Assembly Step 5 Locate Slot 4 which is a standard PCI Express full length slot Note You can only install the Cisco WAVE inline network adapter card in Slot 4 Step 6 Slide the expansion slot cover out of the PCI riser card assembly expansion slot See Figure 4 2 ...

Page 53: ...t Cover Step 7 Install the WAVE inline adapter as shown in Figure 4 3 Figure 4 3 Installing the WAVE Inline Adapter in the Riser Card Assembly Note The WAVE appliance does not power up if the PCI riser board assembly is not seated properly Step 8 Install the PCI riser board assembly Step 9 Install the access panel For instructions on completing the installation see the Completing the Installation ...

Page 54: ...west drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Note All hard disk drives being used in the appliance must be identical Caution To maintain proper system cooling do not operate the appliance for more than 10 minutes without either a hard disk drive or a filler panel installed in each bay ...

Page 55: ...rd disk drive is operating correctly If the amber hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced If the green hard disk drive activity LED is flashing the drive is being accessed Step 10 Wait 1 minute and then verify that the replaced disk drive is in the Rebuilding state by using the show disks details command in EXEC mode Note The system auto...

Page 56: ...Installing Memory This section contains the following topics Memory Installation Guidelines page 4 8 Upgrading the Memory from 3 GB to 6 GB page 4 9 Memory Installation Guidelines The WAVE 574 appliance supports either 3 GB or 6 GB of memory Observe the following guidelines when installing additional memory Use only Cisco memory upgrades in your appliance BIOS detects the DIMM population and sets ...

Page 57: ...ll the Cisco memory upgrade follow these steps Step 1 Power down the WAVE appliance Step 2 Remove the WAVE appliance from the rack Step 3 Remove the primary access panel See the Removing the Covers section on page 4 1 Step 4 Open the DIMM slot latches for slot 2B and slot 4B the black colored slots See Figure 4 5 on page 4 10 Step 5 Remove the 512 MB DIMMs from slot 2B and slot 4B Step 6 Install o...

Page 58: ...lly engaged in the notches Step 8 Install the access panel Step 9 Install the WAVE appliance into the rack Step 10 Reboot the WAVE appliance Step 11 Use the show memory EXEC mode command to verify that the memory you installed is recognized by the WAVE appliance Step 12 Repartition the disks using the disk delete data partitions command and reload Note Repartitioning the disks is required after ad...

Page 59: ...xamples for Fast Ethernet Connections page 5 8 For information on installing an inline adapter in your WAVE 574 see the Installing a Cisco WAVE Inline Adapter section on page 4 3 For adapter specifications see Table A 2 in Appendix A Inline Network Adapter Description The WAVE appliance supports one optional 2 port Gigabit Ethernet inline network adapter or one optional 4 port Gigabit Ethernet inl...

Page 60: ... WAAS software defines two new interface types A group interface that represents an inline pair grouping and a port interface that represents the individual port These interfaces are referred to as inlineGroup and inlinePort InlineGroup interfaces are numbered using the format slot group The slot number is the slot in which the adapter is inserted The group number is either 0 or 1 each adapter has...

Page 61: ...ide Area Application Services Configuration Guide Ports and LED Indicators Figure 5 2 shows the 4 port inline network adapter port numbers interface designations and LEDs The 2 port adapter is similar but has only two ports and two sets of LEDs Figure 5 2 4 Port Inline Network Adapter Port Numbering and LEDs The inline network adapter has three LEDs that correspond to each port the W1 LEDs corresp...

Page 62: ...igabit Ethernet your WAVE inline adapter uses Gigabit Ethernet Speed and duplex settings are port specific so that two inline ports can negotiate different speeds independently If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet you can use either straight through cables crossover cables or any combination of the two cable types regardless of the type of device...

Page 63: ...N sides of the WAVE inline appliance you must consider the types of devices that are being connected and you must use the correct cables You must follow these cabling instructions for the inline network adapter to work properly See Table 5 3 For illustrations and examples see the Installation Scenarios and Cabling Examples for Fast Ethernet Connections section on page 5 8 Table 5 2 Cable Requireme...

Page 64: ...rent such as a switch and router use a straight through cable Note Because the inline network adapter has an internal crossover connection that becomes active when the InlineGroup interface is placed in mechanical bypass mode you must decide which cable you would use to connect the two network devices directly and then you must install the other cable type on one side usually the WAN side of the i...

Page 65: ...e connecting a router and a switch two different devices through the WAVE inline appliance use a straight through cable on the LAN side of the connection and use a crossover cable on the WAN side of the connection If you were connecting the two different devices directly you would use a straight through cable so use the crossover cable instead If you are connecting two switches or two similar devi...

Page 66: ...e two cable types regardless of the type of device This section shows cabling examples for Fast Ethernet connections only because Fast Ethernet has specific cabling requirements The inline network adapter has four ports that are divided into two inline groups see the Ports and LED Indicators section on page 5 3 The WAVE appliance can be physically placed inline between two distinct network paths c...

Page 67: ...rough recommended 2 Connection WAVE to LAN switch using InlineGroup 1 0 Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 3 Connection WAVE to LAN switch using InlineGroup 1 1 Fast Ethernet LAN1 InlinePort 1 1 lan Cable type Straight through 4 Connection WAVE to WAN router A using InlineGroup 1 0 Fast Ethernet WAN0 InlinePort 1 0 wan Cable type Crossover 5 Connection WAVE to WAN ro...

Page 68: ...luster Inline WAVEs with a Single WAN Connection 1 Connection WAVE 1 to LAN switch Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover MGMT 243289 WAVE1 WAN ...

Page 69: ...VE 1 to LAN switch Fast Ethernet WAVE 1 LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE 1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover 0 1 2 3 LINK ACT 100 1000 BYPASS 0 1 2 3 LINK ACT 100 1000 BYPASS 243290 WAVE1...

Page 70: ...Chapter 5 WAVE Inline Network Adapter Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5 12 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 71: ...sing Trouble Indicators and Status LEDs page 6 6 Undetermined Problems page 6 7 Problem Solving Tips page 6 8 Error Symptoms page 6 9 Power On Self Test POST page 6 13 Use the information in this chapter to determine whether a problem originates with the hardware or the software For further assistance contact your Cisco customer service representative Note The WAAS software does not support the us...

Page 72: ...ical Assistance Center TAC Note Read the Working Inside the WAVE 574 with the Power On section on page 2 6 before opening the chassis cover Identifying System Problems To identify system problems follow these steps Step 1 Check the power LED Step 2 Check the internal health LED see Internal health LED page 1 3 Step 3 Power down the appliance and all external devices Step 4 Check all cables and pow...

Page 73: ...ctrical outlets Step 2 If the system is connected to a power strip or power distribution unit turn the power strip off and then on again If the power strip is receiving power go to Step 5 If the power strip is not receiving power go to Step 3 Step 3 Plug the power strip into another electrical outlet If the power strip is receiving power the original electrical outlet probably does not function Us...

Page 74: ...rt page 6 5 Network Connection Problems If the Ethernet controller cannot connect to the network check the following conditions Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use...

Page 75: ...ler Troubleshooting Chart Table 6 1 lists solutions to 10 100 1000 Mbps Ethernet controller problems Table 6 1 Ethernet Troubleshooting Chart Ethernet Controller Problem Actions Ethernet link status LED does not work Check the following Make sure that the switch to which the WAVE appliance is connected is powered on Check all connections at the Ethernet controller and the switch Use another port o...

Page 76: ...nclude the WAVE inline network adapter system memory and hard disk drives All other components that are not orderable as spare hardware options can only be replaced by a qualified service technician Once you have identified a faulty component contact the Cisco Technical Assistance Center TAC Data is incorrect or sporadic Check the following Make sure that you are using Category 5 or higher cabling...

Page 77: ... the LEDs indicate the power supplies are working correctly follow these steps Step 1 Power down the appliance Step 2 Be sure the appliance is cabled correctly Step 3 Remove or disconnect the following devices one at a time until you find the failure power up the appliance and reconfigure it each time Any non Cisco devices Surge suppressor device on the appliance Each Cisco inline adapter Disk dri...

Page 78: ...ware combinations that can be encountered use the following information to assist you in identifying the problems If possible have this information available when requesting technical assistance Machine type and model Microprocessor or hard disk upgrades Failure symptom What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working wh...

Page 79: ...tup in working and nonworking systems might help to resolve the problem Error Symptoms You can use the error symptom tables to find solutions to problems that have definite symptoms In the following tables Table 6 2 to Table 6 9 the first entry in the Cause and Action column is the most likely cause of the symptom Table 6 2 CD RW DVD Drive Problems Symptom Cause and Action CD RW DVD drive is not r...

Page 80: ... disk drives and cables Table 6 4 General Problems Symptom Cause and Action Problems such as broken cover latch or indicator LEDs not working Broken component Call your customer service representative Table 6 5 Intermittent Problems Symptom Cause and Action A problem occurs only occasionally and is difficult to detect 1 Verify the following items a All cables and cords are connected securely to th...

Page 81: ...error log for DIMM error messages Table 6 7 Hardware Option Problems Symptom Cause and Action A hardware option that was just installed does not work 1 Verify the following items a The hardware option is designed for the appliance b You followed the installation instructions that came with the hardware option c The hardware option is installed correctly d You have not loosened any other installed ...

Page 82: ... The appliance does not power down 1 Turn off the appliance by pressing the power control button for 5 seconds 2 Restart the appliance 3 If the appliance fails POST and the power control button does not work disconnect the power cord for 20 seconds Reconnect the power cord and restart the appliance The appliance unexpectedly shuts down and the LEDs on the operator information panel are not lit See...

Page 83: ...n program appears If the POST detects a problem more than one beep sounds and an error message appears on your screen See the POST Error Codes section on page 6 14 for more information Note If you have a power up password or administrator password set you must enter the password and press Enter when prompted before POST will continue Note A single problem might cause several error messages When th...

Page 84: ...ou have identified a faulty component contact the Cisco Technical Assistance Center TAC Advanced Memory Protection mode Advanced ECC Possible Cause Advanced ECC support is enabled Action None Advanced Memory Protection mode Advanced ECC with hot add support Possible Cause Advanced ECC with Hot Add support is enabled Action None Advanced Memory Protection mode Online spare with Advanced ECC Xxxx MB...

Page 85: ...etails on the failure Critical Error Occurred Prior to this Power Up Possible Cause A catastrophic system error which caused the WAVE appliance to crash has been logged Action If the problem persists contact the Cisco Technical Assistance Center Fan Solution Not Fully Redundant Possible Cause The minimum number of required fans is installed but some redundant fans are missing or failed Action If t...

Page 86: ...erienced a critical error that caused an NMI Action If the problem persists contact the Cisco Technical Assistance Center Fatal Hub Link Error Possible Cause The hub link interface has experienced a critical failure that caused an NMI Action If the problem persists contact the Cisco Technical Assistance Center FATAL ROM ERROR The System ROM is not Properly Programmed Possible Cause The System ROM ...

Page 87: ...generated an NMI Action If the problem persists contact the Cisco Technical Assistance Center Internal CPU Check Processor Possible Cause A processor has experienced an internal error Action If the problem persists contact the Cisco Technical Assistance Center Invalid memory types were found on the same node Please check DIMM compatibility Some DIMMs may not be used Description Invalid or mixed me...

Page 88: ...sor speeds detected Please make sure that all processors are the same speed System Halted Description Mixed processor speeds are not supported Action Refer to the WAVE appliance documentation for supported processors If the problem persists contact the Cisco Technical Assistance Center Network Server Mode Active and No Keyboard Attached Possible Cause A keyboard is not connected An error has not o...

Page 89: ...PCI bus Action For plug in PCI cards remove the card If the problem persists contact the Cisco Technical Assistance Center Power Fault Detected in Hot Plug PCI Slot x Possible Cause PCI X Hot Plug expansion slot was not powered up properly Action Reboot the WAVE appliance Processor X Unsupported Wattage Possible cause Processor not supported by current WAVE appliance Action Refer to the WAVE appli...

Page 90: ...bient temperature and check the fans If the problem persists contact the Cisco Technical Assistance Center There must be a first DIMM in pair if second DIMM in pair is populated Second DIMM in pair ignored Description The first DIMM socket in the pair is not populated The second DIMM in the pair is not recognized or used Action Be sure the memory is installed correctly Use only Cisco DIMM pairs wh...

Page 91: ...em persists contact the Cisco Technical Assistance Center WARNING A Type 2 Header PCI Device Has Been Detected The BIOS will not configure this card It must be configured properly by the OS or driver Possible Cause Only Type 0 and Type 1 Header PCI Devices are configured by the system ROM The device will not work unless the OS or device driver properly configure the card Typically this message onl...

Page 92: ...d or stuck Step 3 If the failure reoccurs replace the keyboard 303 Keyboard Controller Error Possible Cause System board keyboard or mouse controller failure occurred Action To correct this failure follow these steps Step 1 Be sure the keyboard and mouse are connected Caution Only authorized technicians should attempt to remove the system board If you believe the system board requires replacement ...

Page 93: ...ower On Self Test POST Step 1 Be sure the keyboard and mouse are connected Caution Only authorized technicians should attempt to remove the system board If you believe the system board requires replacement contact your support representative before proceeding Step 2 If the problem persists contact the Cisco Technical Assistance Center ...

Page 94: ...Chapter 6 Troubleshooting the System Hardware Power On Self Test POST 6 24 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 95: ...pecifications page A 4 Appliance Specifications Table A 1 provides a summary of the features and specifications of the WAVE 574 Table A 1 WAVE 574 Features and Specifications Specification Description Microprocessor 1 Intel Xeon Quad Core Processor X3220 or 1 Intel Core 2 Quad Processor Q9400 2 4 GHz 8 MB Level 2 cache 1066 MHz front side bus FSB Memory 3 GB optionally 6 GB ECC DDR2 SDRAM Drives s...

Page 96: ... lb to 15 20 kg 33 50 lb depending upon configuration Electrical Input Requirements1 Range Line Voltage 90 to 132 VAC 180 to 264 VAC Rated Input Current 6 A at 100 VAC 3 A at 200 VAC Rated Input Frequency 47 to 63 Hz Rated Input Power 486 W at 100 VAC 479 W at 200 VAC BTU Rating 1836 BTU hr 100 VAC 1706 BTU hr 200 VAC Power supply output Rated steady state power 400 W 100 VAC 400 W 200 VAC Maximum...

Page 97: ...erature change Operating4 5 10 C hr 18 F hr Non operating 20 C hr 36 F hr Humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum wet bulb temperature noncondensing Operating 28 C 82 4 F Nonoperating 38 7 C 101 7 F Altitude Operating 3 050 m 10 000 ft Nonoperating 9144 m 30 000 ft Maximum rate of altitude change Operating 457 m min 1 500 ft min Nonoperating 457 m min 1 500 ft min 1 The limits app...

Page 98: ...nstalled can limit the upper limit 5 System performance may be reduced if operating with a fan fault above 30ºC 86ºF Table A 2 Inline Network Adapter Specifications Specification Description Copper Gigabit Ethernet Specifications IEEE standard Gigabit Ethernet 1000BASE T Fast Ethernet 100BASE T Ethernet 10BASE T Full duplex and half duplex Supports both half duplex and full duplex operation in all...

Page 99: ...ations Adapter Specifications PCI Express connector Gold Finger 4 PCI voltage 3 3 V 9 12 V 8 Weight 6 4 oz 180 0 g Operating humidity 0 to 90 noncondensing Operating temperature 50 to 95 F 10 to 35 C Storage temperature 4 to 149 F 20 to 65 C Table A 2 Inline Network Adapter Specifications continued Specification Description ...

Page 100: ...Appendix A WAVE 574 Hardware Specifications Adapter Specifications A 6 Cisco Wide Area Virtualization Engine 574 Hardware Installation Guide OL 17738 01 ...

Page 101: ... Environment An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back However the fan also draws dust and other particles into the system causing contaminant buildup which results in an increase in the system s internal temperature and interferes with the operation of various system components To avoid...

Page 102: ... To minimize the negative effects of the temperature on system performance follow these guidelines Ensure that the system is operated in an environment no colder than 50 F 10 C or hotter than 95 F 35 C Ensure that the system has adequate ventilation Do not place it within a closed in wall unit or on top of cloth which can act as insulation Do not place it where it will receive direct sunlight part...

Page 103: ...de the system can result in electrical shorts which can cause serious damage to the system Each system is rated to operate at 8 to 80 percent relative humidity with a humidity gradation of 10 percent per hour Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder months usually maintain an acceptable level of humidity for system equipment Ho...

Page 104: ...n system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits To prevent corrosion you should avoid touching contacts on boards and cards Protecting the system from corrosive elements is especially important in moist and salty environments which tend to promote corrosion Also as a further deterrent to corrosion the system should not be used in ex...

Page 105: ...rious characters to appear on the system s monitor screen RFI is defined as any EMI with a frequency above 10 kilohertz kHz This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves The Federal Communications Commission FCC publishes specific regulations to limit the amount of EMI and RFI emitted b...

Page 106: ...ausing components to become loose in their sockets or connectors Systems can be subject to significant vibration when being transported by a vehicle or when operated in an environment with machinery that causes vibration Power Source Interruptions Systems are especially sensitive to variations in voltage supplied by the AC power source Overvoltage undervoltage and transients or spikes can erase da...

Page 107: ...ms when the power is restored all other appliances left on in the area can create large voltage spikes that can damage the system Using Power Protection Devices A number of devices are available that protect against power problems such as power surges transients and power failures The following subsections describe some of these devices Surge Protectors page B 7 Line Conditioners page B 8 Uninterr...

Page 108: ...ost complete protection against variations in power because they use battery power to keep the system running when AC power is lost The battery is charged by the AC power while it is available so once AC power is lost the battery can provide power to the system for a limited amount of time from 15 minutes to an hour or so depending on the UPS system UPS systems range in price from a few hundred do...

Page 109: ...dapter examples 5 8 CD DVD drive problems 6 9 connections power 3 4 troubleshooting 6 3 connectors and ports inline network adapter 5 3 locations 1 7 console port 1 8 corrosion preventing damage B 4 cover removing 4 1 D DC power installation precautions 2 5 drives installing 4 6 dust preventing damage B 4 E electromagnetic interference See EMI electrostatic discharge See ESD EMI preventing effects...

Page 110: ...re option problems 6 11 humidity maintenance guidelines B 3 I I O connectors 1 7 inline network adapter cabling examples 5 8 cabling requirements 5 4 description 5 1 installing 4 3 specifications A 4 installation warnings 2 2 installing drives 4 6 inline adapter 4 3 memory 4 8 intermittent problems troubleshooting 6 10 L LEDs checking 3 5 description 1 3 1 6 diagnosing problems using 6 6 front pan...

Page 111: ... error codes 6 14 power connecting to system 3 4 problems 6 12 power on self test See POST power source interruptions preventing damage from B 6 power supplies using uninterruptible B 8 problem solving overview 6 1 tips 6 8 R radio frequency interference See RFI removing or replacing WAVE 3 5 RFI preventing effects of B 5 S safety general precautions 2 4 warnings 2 2 serial port connector pinout 1...

Page 112: ...intenance guidelines B 2 troubleshooting connections 6 3 Ethernet controller 6 4 LEDs 6 6 network connections 6 4 switches 6 3 system hardware 6 1 trouble indicators 6 6 undetermined problems 6 7 U undetermined problems troubleshooting 6 7 uninterruptible power supplies using B 8 V vibration preventing damage B 6 W warnings installation 2 2 WAVE installing 3 3 maintaining B 1 removing or replacing...

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Cisco WAVE-574-K9 - Wide Area Virtualization Engine 574, Hardware Installation Manual

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